Metropolitan Thames Valley Avis 

Very helpful and pleasant

MTVH have a very good Customer Care Team. They are always helpful and get you answers. A special call out for Chris who I have just spoke with. He is kind, concise, polite and very professional. Thanks Chris

A really shite company. Mess up the rent and then expect you to pay £155 per month to pay off their error. If we had extra money do you really think we would live in this dump run by this god awful company.

I have been a resident with MTVH for 13 years. I am now looking to move due to personal circumstances and have received email support from Julie P. She is quick to respond and extremely helpful. I suffer with anxiety and she really helped to make things easier for me.

Know the situation and dealt with it in a professional manner. Patient and helpful .. great guy ..

This is yet another example of MTVH’s failure to manage this estate properly.
As of 7pm today, there has been no water supply since 6am. That is over 13 hours with no water, meaning residents cannot flush toilets, bathe, cook, or meet basic hygiene needs. No alternative water supply has been provided and no communication has been sent to explain what is happening or when it will be resolved.
This comes on top of other unresolved issues, including:
Lifts being out of action since yesterday
A broken car park gate, leaving residents unable to enter or exit freely
Ongoing security issues, including stolen post and deliveries
Repeated reports being acknowledged but not acted upon
MTVH consistently fails to respond in a timely or meaningful way. Issues are logged, chased, and then ignored. Residents are left to cope without essential services, with no accountability and no support.
This level of management is unacceptable, particularly from a housing provider responsible for people’s homes. Basic necessities like water should never be allowed to go without contingency plans or emergency support.
I would strongly advise anyone considering MTVH as a housing provider to think very carefully.

We've been in our flat for 13 years and there have been ongoing issues with the roof leading to numerous leaks into several flats. I logged another request for a repair today because we have a leak again but it was quickly 'resolved' by MTVH by contacting my neighbour above advising them to contact a plumber. Noone bothered to check the previous record about the issues and they closed the request before I could point out that this has been an ongoing problem due to a faulty design of the roof.

I would like to say thank you to Paul at property desk I have spoken to him today to report a Repair He was very kind and helpful and also very polite.

Lesley was very helpful and understood my query. My call was answered very quickly.

We had an appointment between 9-1 for someone to come check the bathroom for leakage. We've been waiting for three hours and no one's shown up, so we called customer service to find out when the guy's coming because we had a problem in the past – the worker didn't turn up. The customer service guy wasn't helpful, and we had to call again. This time, the lady was really helpful contacting the contractor to make sure that they’re coming and she was courteous

Josh Gray was very helpful and understanding about the issue.
He also take the time to understand the problem and navigated me through the online account and processed the refund on my service charge account which was in credit.
Very knowledgeable of his work and extremely polite and courteous . What a delightful young man!!

after hate crime and assaults by their tenants for 5 years I am now being taken to court for removal of cctv by mtvh I installed to stop the problem as mtvh were not bothered and the attackers wished them removed as they helped lead to conviction
After CCTV removed at attackers wishes aided by a false statement in court evidence by Sherelle Patrick been a subject of 2 attacks by the aforementioned attackers where CCTV had been a deterrent and obviously conviction shall be more difficult without it?? thanks MTVH

Helen and Sally pulled alot of strings to keep me in my property. Took the time out to hear me and came up with solutions to avoid me loosing my home. Could not be more thankful. Great service from them both throughout, understood and considered my circumstances and made me at ease and was very helpful.

After months of repeatedly reporting repairs with no action taken, speaking with Elly H was such a relief. She was incredibly understanding, showed genuine care, and sincerely apologised for everything I had been dealing with. For the first time, I felt truly listened to and heard. I ended the call feeling reassured, with clear dates in place for the repairs. Elly H was kind, relatable, and made a very stressful situation feel manageable.
Thank you so much Elly!

On contacting MVTH with a request to contact our Housing Manager with a pre arranged removal of ivy. The request was ignored and a reply came back with no attempt to contact as requested

I have been waiting all of January to get my heating and hot water restored with occasional visits from technicians who finally decided a new boiler was needed. This needed authorisation by MTVH so I was happy to speak to Hope who investigated and was able to confirm the job would proceed urgently which is a great relief and I was grateful for her sympathetic attitude.

When calling mtvh, I was put through to the wrong department, to which Chris A answered, I must say he was extremely helpful, and sorted my issue, I must say what a pleasure it was to talk to you, your a great asset to mtvh, for this reason I'm giving Chris A the 5 stars, many thanks for your help.

Reported that the edgeing had come away from the entry hall carpet. Did a video call so they could see the problem all sorted and repaired in a couple of hours, very happy.

Keep talking do not stop saying it and be patient. It will be solve.

Hi I spoke to ishan who was very helpful