Metropolitan Thames Valley Avis 

Good morning, Lee. Thank you for your reply. I was not in contact with MTHW. It's not nice looking that each lift user knows the lift has a problem with its door opening and closing. Each user knows but not subcontractors. Check MTHW records, then you will know how many times the local manager in 2025 informed about these issues. Probably no one from MTHW control subcontractors, just pay without verification, wasting the taxpayer's money. Regards. User

We pay service charge to this company and when they send correspondence they don't provide an email address so we cannot contact them by email if we have a query. They provide a phone number but no one answers the call. When we have a question we have to go on their website, fill a form and send it via their website but because they don't provide a record of what we have sent we are not able to use the query for future reference whereas with an email we would be able to do it. They send a reply after a few days asking so many questions that we regret contacting them.
We recently received the service charge demand but there was no account number and sort code and when we asked them to provide those they came back with so many questions. We were really surprised as all we asked for was their account number and sort code.

I spoke to Paul on the Property Desk. He was extremely helpful. He listened carefully as I explained my repair requests. Paul took the time to ensure he understood my requirements to enable him to raise the correct repair requests. He explained the procedure to me and how my requests would proceed. Overall excellent customer service from Paul. Thank you. Mary.

Awful I’ve owned a leasehold property with this hideous company for over 20 years. Roof leak intermittently for 20 years . Last leak reported June 2025 - bunch of incompetents send round lots of people who promise me will be fixed . They all disappear in a puff of smoke never hear from them again As of now February 2026 everytime it rains in London it also rains s in my house . Shortly my ceilings will come down & electrics will blow MTVHA do not care . All they care about is collecting service charge . 1 day late they email you, text you & continually harass you . I know I need to pay or I’m in breach of my leasehold - theyve breached their leasehold responsibility for 20+ years .. yes I now have a lawyer I’m fox e with this horrible company . They owe me huge compensation & apology . The people you deal with when you call are lovely the companies incompetence is not their fault . MTVHA FIX MY ROOF STOP IT RAINING I NSIDE MY HOUSE … TOO MUCH TO ASK ????? Really you are just shocking . DO NOT BUY A PROPERTY WHERE MTVHA ARE FREEHOLDERS YOU HAVE BEEN WARMED THEY ARE TERRIBLE .

Chris A talked me through a communal repair and then sent a link for a visual recording of the repair issue raised and was brilliant at explaining it all. I am partially sighted so appreciated his quick emergency responce to lighting issue in hallway for safety reasons he was very reassuring Thankyou to Mtvh for your urgent assistance with this matter. Thanx Chris for your help.

Spoke with Ishan today and he was very patient, thorough and helpful. Never thought I would come across someone in this company with such diligence in their job.

In spite of the lack of phone signal ISHAN was very patient with me, and I'm very grateful that the workmen will be coming to sort out my grandmother gas, so that she can be comfortable.

Thank you Ishan! 👍

I was impressed by the efficacy of your staff ISHAN who facilitated the process of the repair which was carried out within an hour.
It's a job well done. Thank you

We have been in an ongoing dispute with MTVH for five months regarding a broken door entry system. Despite multiple reports, the button to our flat remains non-functional.

MTVH claims to have sent electricians who "found no fault," yet these contractors never contacted us to test the system from our end while we were home, rendering their visits useless. We were forced to hire an independent electrician who confirmed the motherboard is faulty and needs replacing. MTVH has completely ignored this professional diagnosis. We are now paying for a second independent report to take this case to the Housing Ombudsman. Appalling lack of accountability and communication from MTVH.

I just spoke to Ishan and am happy and grateful with his services. Nice and gentle voice and helpful. Thanks Ishan

Mitchel, property desk, was very helpful and assisted me effectively with all the queries that I had, all in a nice and very respectful manner.

I am extremely disappointed with my experience living in Clapham Park under Metropolitan Thames Valley Housing.
I have an ongoing mould issue in my one-bedroom flat that remains unresolved. Despite raising multiple tickets, they have been closed without the problem being properly fixed. There appears to be a serious lack of accountability when it comes to maintenance issues that directly affect residents’ health and wellbeing.
On top of that, the service charges are extremely high, yet there is very little transparency about what we are actually paying for. It is difficult to understand or justify the costs.
The heating system is another major concern. It costs over £150 per month to heat a one-bedroom flat, which feels excessive and unsustainable, especially during colder months.
Meanwhile, new properties continue to be built in the area, yet existing residents’ concerns do not seem to be prioritised.
Based on my experience, I would strongly advise potential buyers or tenants to carefully research and consider all factors before committing.

I have never come across a worse company. I have lived in an MTVH block for 2 years and in those two years, none of the serious problems we have reported have ever been taken seriously. Leaks damaging property, causing mould, huge service charges for lights that don’t turn off and don’t get fixed in communal areas. Embarrassing company. Whenever we report anything it gets closed before anything is resolved so you then can’t get back in touch with them. Poorly run.

We have had a broken communal security door for 10 months which has not had any repair even attempted. This broken door has now fallen off the hinges completely and the residents have had to remove it from obstructing the only entrance/exit to the building. Metropolitan have not sent anyone to repair the missing door in 5 weeks

Dreadful company no understand of health and safety dreadful leaving a serious trip hazard

I’m disabled and raised an emergency repair but was given a repair date to come fix my adapted sink in a week, called my sister to come the following day to do a video call and a lovely gentleman assessed the problem on video call and my appointment was brought forward. The point is he listened to us and took pictures and relieved my stress levels coz I couldn’t use the sink as it went above my level which to me was a risk. So thank you for technology.

Spoke to Chris in where he was very helpful and very efficient making the issue very easy to deal with with conversation we had and dates to be confirmed all in one conversation

Chris A the MTVH staff member on the property desk was friendly, professional and helpful providing a quick and effective response to my query.

10/10 service

My experience was great. Spoke to Paul today in regards to my repairs. He was very friendly and very helpful and professional. A credit to your team.