Munbymehrunnisa Avis 5

I ordered a dress and it was delivered on time but the quality was appalling for the price i paid. Messaged them on instagram and whoever was messaging me back said they dont issue refunds and only do exchanges. Nowhere on their website does it say they dont do refunds and only exchanges. Brought this up with them and they said i can send the dress back and they will quality check it and send me a refund. I asked for the details and they kept delaying it using Eid as an excuse. I waited a few days and chased them up and they proceeded to block me. Tried on tiktok but they dont reply back. Horrible customer service. Absolutely sh** quality. I will never order from them again and honestly everything is crap. Ive ordered from them before and the quality is just not it. Now im stuck with a rubbish dress and nearly £60 down the drain. AVOID THIS BUSINESS.

My order never arrived, and when I sent them a message, they said it might take a little longer to arrive because of all the orders they had and that they were restocking many of the items. This means they sold something that was out of stock. I ordered it in December. It’s April. I gave up on contacting them, so I just contacted my bank and reported them as a scam. Thankfully, I managed to get my money back from my bank, not them.

Absolutely awful. I have been waiting for my order for 5/6 months and nothing. I have been having to chase them up every month or so which they have assured me that they’re waiting for the shipment and I will receive my order. Don’t purchase from this place! They are constantly posting on their socials enticing people to order but they have not delivered my order since I preordered over 5mo the ago.

The customer service is really bad, completely ignored my emails and constantly ignored my Instagram/Tiktok messages. Also the material of the clothing is quite poor, considering the price I expected good quality.

1) Did not have item in stock but was still able to purchase
2) Asked for refund
3) When cancellation was requested they took over weeks to refund even with repeated follow ups
4) Unprofessional service, suggesting they send out a bigger size or a different colour to what I purchased. Calling me "hun", "love" and "angel."

Basically, took my money, didn't give it back and didn't give the item.

See below correspondence

Ordered from here on the 5th of June for an abaya which is "Available on pre order estimated delivery 4-6 weeks."

I emailed them on the same evening replying to the order confirmation asking, "Is there any chance I could please get this delivered by the 9th of July? I know that the pre-order advises up to 6 weeks, but I am ordering this for my ____.

Please let me know if this is feasible, or I may have to look somewhere else for a suitable abaya.

I am happy to pay extra if you can get this to me within the next 4 weeks. I am very sorry for the short notice, my other abaya did not end up suiting the gown and occasion."

These emails were addressed and signed off respectfully and professionally. Unlike this business.
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9th June response
Hi Alisha, Yes if we have this in stock within the stock room we will have it sent right away! Is there another size your okay with wearing such as 54 or 50 incase we have these we could also send them out so you have it on time!

Love the MUN team x x x

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My response same day

I am _ft _in tall and average build so I think 52 might be the best fitting size for me.

Do you have an idea of when I would know if this is in stock and when it would be shipped out, if so? I am just asking so that I can prepare if I need to order another dress just incase it doesn't come in time.

Thanks
Alisha

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Their response on 12TH june

Hi angel, we dont have these sizes in stock. We will discuss with the manufacturers and let you know by monday!

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My response same day
Thank you

My follow up on 16th June
Hi

Do you have any updates on this?

Kind Regards

Alisha

Again on the 19th June

Please could you get back to me on this asap.

Thanks

Alisha
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Their response on 19th
Hi love, will chase this up for you
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My response 19th June

Thanks, please keep in touch with updates as I may need to cancel this order if I am not going to recieve it in time.

Follow up 23rd June

Hi

Do you have any updates?

Thanks

Alisha

Again on the 24th
Hello?
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Their response

Hi angel we only have the chocolate one in 52

(I ordered and paid for red)

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My response 24th
Ah okay. Please could I have a refund?

Thanks

Alisha

Again 29th

Please can you refund the full amount.

Thanks

Alisha

And again on the 2nd of July
Hi

Please can you refund the full amount or else I will have to resort to disputing this with my bank.

Kind Regards

Alisha Rahman

To be clear I would like this order cancelled and refunded as it is not in stock, thus cannot arrive within the expected time.

Kind Regards

Alisha

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Their response on the 21st of July

Hi alisha, would you still like this refunded.

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My response same day

Yes.

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Their response 22nd
okay will get this sent to the refunds and returns team to resolve for you asap. We are so sorry for this delay, please enjoy 20% off your next order with us. MUN20!

Love the MUN team x x x

Still no refund to this day and the correct item did not arrive within the delivery window.