Murad Avis 

This was terrible service. The reason to why Sylvie say she couldn’t not resolve my concerns is incoherent. It went from saving the planet, by not sending the product. To “once an order is confirmed, we are unable to make alterations, and therefore, we cannot honour the inclusion of the gift in this instance”. It’s inconceivable that they do not have the ability to change orders. They further went on to say. “ We apologize for any confusion regarding the free gift” there was confusion on my part but still didn’t honour the gift. . I made a mistake by not putting the gift code in as I thought it was automatically added. However they want honour the gift, to which I was entitled to, “ have read trust pilot reviews and can honestly say I wish I had read these before purchasing.

Prompt response to query with satisfactory outcome. Excellent service.

This product is expensive and didn't reduce my dark circles after using it for 6 months. I had a slight improvement on dark circles the first two weeks, and that's where it stopped. This is not a cheap product.

My enquiry was answered very quickly and was comprehensive and polite. I would not hesitate to use this company again

Told customer service that the eye patch drips and runs down the face and reacts with face cream and burns the skin. Instead of refunding me, customer service gave me 20% discount on next order. What a joke.

Burnt my skin, poor customer service.

Told them that the Retinol eye patches gave me a retinol burn after it flowed down my upper cheeks and reacted severely with my face cream. Customer service blamed me for using face cream and refused to refund me. There was no warning on the product that it is liquid and flows down the cheeks and may react severely with face cream. Instead, customer service insisted that their product is high-quality and refused to refund me.

The ingredients may be high-quality but the mode of delivery is cheap -- it flows down the cheeks because it is just a piece of paper soaked in liquid, unlike other branded eye patches that are self-contained in gel or micro-needle form that do not flow and react severely with face cream.

Despite the products, in which I selected, not agreeing with my skin, I was able to speak with a lovely adviser who listened to my concerns and quickly resolved the issue. I will definitely be staying with Murad procures and reccommend this brand and company for its excellent service and great products.

My experience with Murad's customer service has been nothing short of perfect. So much so that I feel compelled to write my first ever brand review. Reshma, was fantastic and understanding with an issue I had and was very willing in resolving. I was reassured by the extremely prompt and detailed responses to my questions. I have been shopping medical-grade and luxury skincare for may years, and Murad has easily proven to have the best customer experience. Please feel confident that you're in good hands when shopping from them. Thank you, Murad and Reshma!

The customer service of Murad had solved my problem and did everything to satisfy my claim. Thank you

I have had an excellent customer service experience from Murad. I am a huge fan of all of their products which i highly recommend so excellent customer service is an added bonus!!

very prompt and responsive ,excellent service

Apart from their high quality products, they have very impressive customer care system.

I had a problem with the delivery of a product (DPD really messed!) and the lovely Eva from Murad was incredibly kind, understanding and helpful. She even offered me the product free as a gesture of goodwill which came much appreciated. I absolutely adore murads products and I can’t fault there customer service either!

Excellent customer service by Eva and the team at Murad. I had a small issue with my online order, which was resolved quickly and professionally. Their products are also fantastic and highly recommended!

Had an issue with my shipping address but Lucia sorted the problem straight away!

Although the product didn’t agree with my skin type, Murad couldn’t have been more helpful. Rapid responses and very positive resolution with full refund.

Good products but customer service could do with substantial improvement. Please take note of other companies responses to queries and subsequent promotions not applied immediately at time of check out. Other companies are willing to go above and beyond to assist- Murad are certainly not one of those companies.

Got what I needed.

Thank you guys so much!

I emailed information care about a new skincare regime after I was recommended Murad. Lucia was very informative and gave all the advice I needed and more. Thank you so much.