Über booking.com wurde in Tramin für 4 Nächte gebucht. Ich wusste vorher nicht, wer oder was MUSE ist und dass MUSE involviert ist. Die Online-Eincheck-Prozudur war langwierig und schlug schließlich f... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Wir waren in Bardolino Perfektes Appartement, tolle Ausstattung, großzügige Räume, gute Lage zum Zentrum, gerne wieder, wir können es zu 100% empfehlen, das schlechte, kalte Wetter haben wir mit Whi... Voir plus
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We had an incredible experience booking our holiday rental through Muse. Excellent communication before and during our trip, we were even allowed an early check-in as it was very bad weather that day... Voir plus
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Wunderschönes Chalet mit phantastischem Blick. Ruhig, sehr sauber, sehr gut ausgestattet . Perfekt zum Entspannen und Runterkommen. Wir und die Hunde haben es sehr genossen. Sehr netter telefonischer... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de location de maisons de vacances
- Appartement de location de vacances
- Agence de location d'appartements courte durée
- Agence de voyages
- Appartement de vacances
Écrit par l'entreprise
MUSE.holiday is a professional vacation rental agency specializing in the management and rental of holiday apartments. Its mission is to transform properties into high-performing assets while delivering outstanding guest experiences. The agency supports property owners at every stage by providing a complete, stress-free management service. From listing optimization and dynamic pricing to guest communication, check-ins, cleaning, and maintenance, every detail is handled with precision and care. The focus is on maximizing occupancy rates, strengthening online reputation, and increasing overall profitability. At MUSE.holiday, successful vacation rentals are built on quality, attention to detail, and a strong commitment to guest satisfaction. This approach consistently leads to better reviews, higher demand, and improved financial performance for property owners. For travelers, MUSE.holiday offers a curated selection of apartments designed to ensure comfort, style, and a seamless stay. Each property is carefully managed to meet high standards, creating memorable and reliable experiences for every guest. Whether for property owners aiming to enhance rental performance or for guests seeking a premium stay, MUSE.holiday represents a trusted partner in modern hospitality. 👉 Discover more: www.muse.holiday
Coordonnées de contact
Via Arnaria, 9A, 39040, Castelrotto (BZ), Italie
- +390471786250
- info@muse.holiday
- muse.holiday
4,4
Excellent
58 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Everything was perfect
17 mars 2026
Réponse de MUSE.holiday
Thank you Natascha for you excellent rating!
We look forward to welcoming you back soon to our MUSE.holiday apartments!
Pessima esperienza
Pessima esperienza, appartamento City Aurora a Merano molto sporco, tv priva di telecomando,(ho trovato una cicca dietro il comodino) riscaldamenti non funzionanti e pieni di polvere, divano bucato con bruciature da sigaretta, al terzo piano privo di ascensore ,( senza descrizione dettagliata ) ma la cosa più brutta è che NON è INSONORIZZATO e quindi la notte NON SI DORME evitate ...di prenotare a MAI PIU' !!
3 avril 2026
Avis spontané
Réponse de MUSE.holiday
Egregio Signor Iacobelli,
La ringraziamo per aver condiviso il Suo feedback. Ci dispiace sinceramente che il soggiorno non sia stato pienamente all’altezza delle Sue aspettative, poiché il benessere dei nostri ospiti è da sempre la nostra priorità.
In merito al riscaldamento, siamo dispiaciuti che le soluzioni proposte dal nostro team non abbiano incontrato la Sua disponibilità nel momento della segnalazione.
Riguardo alla pulizia e all’isolamento acustico, ci rammarica venirne a conoscenza solo ora. Se informati durante la Sua permanenza, saremmo intervenuti immediatamente per verificare la situazione e rimediare a qualsiasi svista.
Per quanto concerne la conformazione dell'edificio, indichiamo sempre con trasparenza la presenza delle scale e il piano dell'appartamento in tutte le nostre descrizioni. Qualora avesse avuto esigenze specifiche di mobilità, saremmo stati lieti di indirizzarla verso una delle nostre soluzioni a piano terra o con ascensore, così da garantirLe un soggiorno senza sforzi.
Faremo comunque tesoro delle Sue osservazioni per continuare a monitorare la struttura e migliorare i nostri servizi.
Cordialmente,
MUSE.holiday
Prachtige accomodaties
Wij hebben afgelopen week voor 5e x accommodatie gehuurd.
Goede service en bereikbaarheid. Accommodatie is altijd keurig schoon en van alle gemakken voorzien.
Wij zullen ook volgend jaar weer huren bij Muse holidays.
Absolute aanrader!!
7 avril 2026
Réponse de MUSE.holiday
Dear Priscilla, thank you for your continued trust and for the lovely review! We’re really happy you enjoyed your stay and look forward to welcoming you back next year. Hartelijk dank!
MUSE.holiday
Serviceniveau ver beneden de maat.
Toegangscode
Routebeschrijving
Geen voucher verstuurd voor skipas. Dat scheelde ons €100,-
Geen enkele compensatie.
24 mars 2026
Avis spontané
Réponse de MUSE.holiday
Dear Mr. ten Doeschate, thank you for your feedback. We apologize for the issue with the access to the apartment. We operated as quickly as possible to solve the problem with the PIN access system, which is usually very reliable and really appreciated by our guests.
We understand your disappointment regarding the ski pass voucher. As previously mentioned, it is up to the guests to inform us of their intention to ski, because not every one requires the service. A simple call to our office at the time of purchase would have been enough to have it ready immediately. We apologize for the inconvenience, but this is not something the agency can be held responsible for.
We’re always there to assist our guests and we are sure your next stay will be completely hassle-free.
Kindly, MUSE.holiday
Alles war Perfekt !
Die Wohnung in Garda ist sehr schön, sauber, hat eine gute Lage und die ist perfekt eingerichtet.
MUSE.holiday ist ein super Gastgeber. Die Abwicklung war unkompliziert und die Kommunikation funktionierte wunderbar.
Vielen Dank das wir unsere Osterurlaub in ihre Wohnung verbringen durften.
5 avril 2026
Réponse de MUSE.holiday
Lieber Herr Horvath, danke für Ihre großartige Bewertung! Wir freuen uns, dass Sie sich wohlgefühlt haben und alles reibungslos verlief. Gerne heißen wir Sie jederzeit wieder willkommen! Liebe Grüße, MUSE.holiday
Best in class apartment quality/price
The apartment has perfect location, very clean, full of amenities, with a lot of space to leave your belongings. Everything is very well explained and it’s very easy to contact Muse if you have any queries. Super helpful and made our stay perfect. I will book with them again! Hopefully can be back next year!
5 avril 2026
Réponse de MUSE.holiday
Thank you Lucia for your lovely feedback! We’re happy to hear everything met your expectations and we look forward to welcoming you back next year! Kindly, MUSE.holiday
Все отлично !
4 avril 2026
Réponse de MUSE.holiday
спасибо! We’re glad you had a great experience and we look forward to welcome you again soon to our MUSE.holiday apartments!
Réponse de MUSE.holiday
Thank you for your positive review! We are glad you have appreciated your MUSE.holiday stay and we look forward to welcome you again soon to our apartments!
My experience with Muse Holiday was…INCREDIBLE
My experience with Muse Holiday was absolutely fantastic. It started off a bit chaotic, as we initially planned to book through a platform, but they offered us an incredible deal for a direct booking, and it turned out to be the best decision.
The apartment felt like something out of a fairytale: beautifully designed, well-equipped, and incredibly cozy, perfect for a winter escape.
We will definitely be back.
16 mars 2026
Avis spontané
Réponse de MUSE.holiday
Dear Paloma, thank you for your wonderful words! We are glad that you have loved your Dolomites' stay and we look forward to welcoming you again soon! Your MUSE.holiday Team
Rapidi nelle risposte a qualsiasi…
Rapidi nelle risposte a qualsiasi domanda. Nessun problema in alcuna fase del soggiorno, dalla prenotazione alla partenza
14 mars 2026
Avis spontané
Réponse de MUSE.holiday
Grazie, Sig. Palma, per la gentile recensione! Siamo felici che il servizio abbia superato le vostre aspettative e non vediamo l'ora di accogliervi nuovamente nei nostri appartamenti MUSE.holiday!
Wonderful stay in Ortisei
Wonderful stay in Ortisei, second time wit Muse. Great accomodation at walking distance from city center and ski lifts. Higly recommended!
5 mars 2026
Avis spontané
Réponse de MUSE.holiday
Dear Marc, thank you for your wonderful words! We are glad that you have loved your Dolomites' stay and we look forward to welcoming you again at our MUSE.holiday apartments!
Het contact met Muse verliep zeer goed
Het contact met Muse verliep zeer goed. Er werd vriendelijk en snel gereageerd. De communicatie voor vertrek vond ik wat overdadig, waardoor je juist door de bomen het bos niet meer ziet.
Het appartement in St. Christina in de Dolomieten voldeed volledig aan de verwachtingen. Het had een uitgebreide inventaris en ruim voldoende, heerlijk zachte handdoeken. Wat ik wel heb gemist is informatie over de liften en een skimap. Daardoor was het lastiger oriënteren op de eerste dag.
5 mars 2026
Avis spontané
Réponse de MUSE.holiday
Thank you very much for your kind review!
We are glad to hear that you had a pleasant experience with our MUSE.holiday apartment in St. Christina - Val Gardena Dolomites and that it perfectly met your expectations.
Thank you also for your suggestions - we truly appreciate your feedback and will take it into consideration to improve our guests' future experience.
We hope to welcome you back soon in our MUSE.holiday apartments!
Kindly, MUSE.holiday Team
Great experience with Muse
Was a pleasure to rent a beautiful apartment in the centrum of Meran. I had a great experience with Muse agency, the communication was great, they answered my questions very quickly and helpful. The checkin process was very easy and I received all instructions so good explained in the guest book. I enjoyed my trip and the time spent in Meran. For sure I will choose them again! Till next time!
15 février 2026
Avis spontané
Réponse de MUSE.holiday
Dear Vio,
Thank you for your wonderful review! We are glad to hear that you had a great experience in our MUSE.holiday apartment and we look forward to welcoming you back soon - in South Tyrol, Dolomites or Lake Garda!
Kindly, your MUSE.holiday Team
Top modernes Appartement
Appartement top modern eingerichtet. Sauber und warm (Winter). Perfekte Lage in Kaltern.
16 février 2026
Avis spontané
Réponse de MUSE.holiday
Lieber Herr Weber, Vielen Dank für Ihre positive Rückmeldung! Es freut uns sehr, dass Ihnen unser Apartment gefallen hat. Wir legen großen Wert auf eine moderne Einrichtung, Sauberkeit und Komfort, und wir sind froh, dass Sie diese ebenfalls genießen konnten.
Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Beste Grüße, MUSE.holiday
Keurig!
Het contact met Muse is keurig verlopen en alles is volgens verwachting. Vragen werden keurig en snel beantwoord.
14 février 2026
Avis spontané
Réponse de MUSE.holiday
Thank you Peter for your kind words and for the wonderful review!
We’re delighted to hear that everything met your expectations and that you had a positive experience with MUSE.holiday. We look forward to welcoming you again in our holiday apartments!
Kind regards, Your MUSE.holiday Team
Very helpful and well organised
We have used Muse holidays for accommodation in Ortisei twice now and would highly recommend.
Full information about the accommodation was provided including photos to make explanations easier.
This year our apartment had a code entry system so no picking up/dropping off keys required.
Muse are very helpful and good at responding to text queries during our stay.
This year our apartment was up a steep driveway and Muse came and completely cleared the snow from it so we could get our car down on departure day.
15 février 2026
Avis spontané
Réponse de MUSE.holiday
Thank you so much for your kind words! We are glad to hear that you had another great MUSE.holiday experience in the Dolomites. We truly appreciate your recommendation and look forward to welcoming you back in the future!
Best regards from your MUSE.holiday Team
Het appartement in St Christina zag er…
Het appartement in St Christina zag er zeer verzorgd uit.
2 badkamers met voldoende handdoeken.
Keuken met inductieplaat, een over en afwasmachine. Voldoende servies en benodigdheden.
Stapelbed was niet heel stabiel voor 2 volwassenen. Bedden sliepen zeer goed.
Op loopafstand van het centrum en de liften. Dichtbij de supermarkt en de skiverhuur.
Bij vragen tijdens verblijf zeer snel antwoord.
Heel erg fijn dat we bij vroege aankomst eerder in het appartement mochten om onze spullen al neer te zetten en om te kunnen zodat we konden gaan skiën.
22 janvier 2026
Avis spontané
Réponse de MUSE.holiday
Dear Mark, thank you for the top rating and for the kind comments! We are happy to hear that you have loved your Dolomites' stay at our MUSE.holiday apartments and we look forward to welcoming you back soon!
Kindly, Your MUSE.holiday Team
Fast response
Fast response. Great comunication about all our needs. Polite and professional.
24 décembre 2025
Avis spontané
Réponse de MUSE.holiday
Dear Katarina, thank you for your wonderful review! We’re glad to hear that you appreciated our professional Staff and the communication run smoothly. We look forward to welcoming you again soon at our MUSE.holiday apartments!
Soggiorno perfetto
Siamo appena tornati da un soggiorno agli Appartamenti Grunnes e non potremmo essere più soddisfatti! Gli appartamenti sono nuovi, moderni e davvero bellissimi, curati in ogni dettaglio. La pulizia era impeccabile e all’interno abbiamo trovato una dotazione completa e ben organizzata, con tutto il necessario per trascorrere una vacanza perfetta senza dover pensare a nulla.
Le indicazioni ricevute dall'agenzia muse hoiday erano chiarissime e molto dettagliate, cosa che abbiamo apprezzato moltissimo. Ogni nostra richiesta è stata gestita con grande disponibilità, tempestività e professionalità: lo staff ha sempre risposto subito e ha risolto in un attimo qualsiasi piccola necessità.
Un’agenzia davvero seria e attenta al cliente. Consigliatissima!
8 décembre 2025
Avis spontané
Réponse de MUSE.holiday
Gentile Signora Alfieri, grazie per questa bellissima recensione! Siamo felici che abbiate trovato tutto impeccabile e che il nostro supporto sia stato all'altezza delle vostre aspettative. Ci impegnamo continuamente per far sentire ogni ospite come a casa e ci fa piacere leggere la vostra soddisfazione.
Sarà quindi un piacere darvi nuovamente il benvenuto in futuro per un'altra esperienza altrettanto positiva!
Cordialmente, MUSE.holiday
MUSE Holiday left us in the cold in Merano
Our travel troubles began immediately upon arrival when the apartment we rented through MUSE was frigid. We booked for 21 days but only stood for two days, due to the lack of heat in the apartment. I politely requested a refund from MUSE, highlighting our financial losses and the landlord's apparent penny-pinching compared to our previous experience down the street. Their team was responsive at first, forwarding the issue to administration and expressing sympathy. But after a weekend wait, the verdict came - no refund.
As managers, shouldn't they advocate for guests or vet properties better? MUSE's handling reeks of poor business practice - prioritizing rigid policies over guest well-being, especially for vulnerable travelers such as myself, a person with asthma and COPD.
Fellow travelers, beware - book elsewhere if warmth and fairness matter to you.
6 novembre 2025
Avis spontané
Réponse de MUSE.holiday
Dear Guest,
after careful checks, we can confirm that the heating system was functioning correctly throughout your stay. As this is a shared, centrally managed system, temperature settings are regulated at condominium level and cannot be individually adjusted by us. For these reasons, there is no objective basis for a refund. Moreover, perception of indoor temperature can be subjective and no similar concerns were reported by other guests or inhabitants of the building.
Best regards, MUSE.holiday
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