Just added the Muzata LED Diffuser channels to my kitchen and I love how they came out! The install was pretty easy and they got rid of the spotting effect I was getting reflected onto my countertops.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I'll start with what kept me from giving 5 stars. I watched EVERY Muzata LED video on YouTube. No instructions were included except for the remote functions. I had to contact customer support to figur... Voir plus
L'entreprise a répondu
Quality construction, well packaged, many effects out of the box with the supplied remote and controller module, just add a power brick. Remote offers many features including speed, brightness, direct... Voir plus
L'entreprise a répondu
Amazing customer service with super fast response times! Great technical support via email.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Muzata is a leading home improvement brand that has specialized in developing LED channel for over 10 years. We began selling on Amazon in 2016 and continue to export highly competitive products. With strict quality control, a focus on user needs, continuous research and innovation, and patented technologies, our products currently hold over 70% of the market share on Amazon, making us the NO.1 supplier of LED channel products.
Coordonnées de contact
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL, 999077, HONG KONG, Chine
- 888-680-8850
- support@muzata.com
- muzataled.com
Amazing customer service with super…
Amazing customer service with super fast response times! Great technical support via email.
11 novembre 2024
Avis spontané
Réponse : Muzata LED
Dear Jeff,
Thank you so much for your kind words and positive feedback!
Your satisfaction is our top priority, and your feedback motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your support, and we look forward to serving you again!
Best regards,
Eveline
Great Support
27 octobre 2024
Réponse : Muzata LED
Hi Jim,
Thank you so much for your kind words! Your feedback means a lot to us! 😊
If you need any further assistance or have more questions in the future, please feel free to reach out. We're always here to help!
Thanks again for being so amazing and supporting us! You made our day!
Best regards,
Helen
I received my order in only 2 days
I received my order in only 2 days. That was amazing. The quality of the LED channels is quite good.
22 octobre 2024
Réponse : Muzata LED
Dear James,
Thank you for your feedback! We're thrilled to hear that your order arrived so quickly and that you're happy with the quality of our LED channels.
Your satisfaction is our top priority, and your kind words mean a lot to us. If you have any further questions or need assistance with your project, please don't hesitate to reach out.
We look forward to serving you again.
Warm regards,
Muzata
Réponse : Muzata LED
Dear Lee,
Thank you for your kind words! We’re thrilled to hear that our product was the perfect fit for your remodeling project. If there’s anything else we can assist you with or if you have future projects, feel free to reach out. We’re here to help!
Warm reagards,
Muzata
Love the led channel diffusers and also…
Love the led channel diffusers and also had to request help from customer service. Problem was solved immediately and received an immediate refund for an accidental overcharge.
12 août 2024
Avis spontané
Réponse : Muzata LED
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you love the LED channel diffusers.
It’s always our goal to provide the best service possible, and we’re glad our customer service team could resolve the issue quickly for you.
If you ever need anything else, don’t hesitate to reach out. We truly appreciate your support!
Best regards,
Muzata
Réponse : Muzata LED
Dear Customer,
We're sorry to hear about your experience. Your feedback is important to us, and we would like to understand more about the specific issues you encountered. Could you please provide more details about what happened or what went wrong? We are here to assist and resolve any concerns you may have.
Please feel free to reach out to us directly so that we can address this matter promptly.
Best regards,
Muzata
Muzata's customer service is the BEST
Muzata's customer service is the BEST. They responded promptly and completely to my questions.
Simply outstanding
10 juin 2024
Avis spontané
Réponse : Muzata LED
Dear David,
Thank you so much for your outstanding review! We are thrilled to hear that you found Muzata's customer service to be the best. Our team is dedicated to providing prompt and thorough responses to all customer inquiries, and it's wonderful to know that we met your expectations.
Your satisfaction is our top priority, and we truly appreciate your kind words and support.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Best regards,
Muzata
Réponse : Muzata LED
Dear Neftali,
Thank you for your kind review! We're glad to hear that our product provided a great solution for your needs and that you appreciate the high-end look of your LED system.
And we also provide free design service of our LED channel~
If you need any further assistance, please feel free to reach out.
Best regards,
Muzata
Excellent Service!
8 avril 2024
Réponse : Muzata LED
Dear David,
Thank you for your enthusiastic feedback! We're thrilled to hear that you received excellent service. Your satisfaction is our top priority, and we're here to help whenever you need us.
Best regards,
Muzata
It took a while
It took a while, but I was finally offered a discount on a purchase.
The package of extra screws is way too expensive, so the discount made the purchase price acceptable.
6 mars 2024
Réponse : Muzata LED
Dear Mike,
Thank you for sharing your experience! We're glad to hear that you found the purchase price more acceptable.
At our company, we often run promotions periodically, and we're delighted that you were able to benefit from one. Your satisfaction is important to us, and we're committed to providing the best value possible.
If you have any further questions or need assistance, feel free to reach out. We're here to help!
Best regards,
Muzata
I called to order additional parts and…
I called to order additional parts and the gentleman that I spoke to was very helpful with getting the parts ordered and sent out to me.Thank you
7 février 2024
Réponse : Muzata LED
Dear Robert,
Thank you so much for sharing your positive experience!
We're delighted to hear that our representative was able to assist you efficiently and effectively.
Providing excellent customer service is our top priority, and we're glad we could meet your needs.
If you have any further questions or require assistance in the future, please don't hesitate to reach out. We appreciate your business!
Best regards,
Muzata
LED Strips and U108 Channels
I'll start with what kept me from giving 5 stars. I watched EVERY Muzata LED video on YouTube. No instructions were included except for the remote functions. I had to contact customer support to figure it out, like: do the strip arrows go to or away from the power supply. How do I attach the waterproof strips (adhesive tape not included). Then I find out Silicone Primer is needed to adhere the tape. No listing of the power supply plug SIZE needed to get the proper power supply, which you don't sell. There are two plug sizes on Amazon. There was confusion on the U108 channels. Do they seat into the first notch in the clip or are they to be fully seated in the mounting clip. The remote range is poor. Having said all of that, the finished product is well worth the installation aggravation. They look amazing!
28 décembre 2023
Réponse : Muzata LED
Dear Customer,
Thank you very much for sharing your experience and providing feedback. We appreciate your time spent watching our Muzata LED videos on YouTube. We apologize for any inconvenience you faced during the installation process.
We understand that the lack of comprehensive instructions, issues with arrow direction, adhesive tape for waterproof strips, and missing information about the power supply plug size were frustrating. We are actively addressing these concerns and continuously working to enhance our product information and user manuals.
We also appreciate your feedback regarding the confusion with U108 channels and the limited remote range. We take these points seriously and will strive to improve these aspects for a smoother experience in the future.
We are glad to hear that, despite the challenges, you find the finished product well worth the installation aggravation and that the lights look amazing. Your satisfaction is important to us, and we are committed to making necessary improvements to ensure a better experience for our customers.
Thank you for choosing our product, and please feel free to reach out if you have any further questions or concerns.
Best regards,
Muzata
30mm x 30mm corner diffusers
Bought the 30mm x 30mm corner diffusers for some Govee RGBIC-WW lights (30 LEDs/m) and they did a fantastic job. Product is well made with fast shipping.
17 décembre 2023
Réponse : Muzata LED
Hi Matt,
We're thrilled to hear that the 30mm x 30mm corner diffusers worked so well with your Govee RGBIC-WW lights! It's fantastic to know that our product met your expectations, and we appreciate your recognition of the quality and fast shipping.
If you have any more projects or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our products!
Best regards,
Muzata
Best Diffuser in the market
Their Diffuser is so good, I used it all around my room and it looks just perfect! The RGB Lights also are super bright, all combo has a super nice quality and was pretty easy to install. Really recommend!
21 octobre 2023
Avis spontané
Réponse : Muzata LED
Hi Bam,
Your message brightens my day every time! All I can say is "thank you"!!!!!
We are so happy you are satisfied with our RGB lights and spotless LED channel!
We'll never get over how cool it is to read reviews like yours. We hope to see you in our store in the future!
Thank you for your support, we will keep trying our best to provide good customer service and excellent products.
Best Regards,.
Muzata Support team
Quick and careful!
Quick shipping, and really carefully packaged items.
The overall price was more than fair for the quality.
12 octobre 2023
Réponse : Muzata LED
Hi Jan，
Thank you so much for your support by sharing product experience. We will keep providing excellent consumer service and products to satisfy our customers.
Please feel free to contact us or call our Customer Service Center if you have any questions about our products.
May you have a nice day!
Best Regards,
Muzata Support Team
The handoff and delivery by Amazon went…
The handoff and delivery by Amazon went fairly smoothly. The parts I ordered took a few more days than normal, but not terribly long.
10 octobre 2023
Réponse : Muzata LED
Hi Steven，
Really appreciate your sharing of your shopping experience!
We do stand behind our brand and product!
In peak season, the shipping time will be longer than before. Thank you for your understanding.
Please feel free to contact us or call our Customer Service Center if you have any questions about our products.
May you have a nice day!
Best Regards,
Muzata Support Team
Advertising was not correct
Advertising was not correct. It's been since September 11,2023 and yet to receive my items when it says 4-7 days.
I have contacted your company for answers and response times are long (days).
I will never purchase from you again
11 septembre 2023
Réponse : Muzata LED
Dear Gary,
Thanks for taking time to leave us the comment, and letting us know the problem.
We aim at providing best quality and after-sale service, sincerely apologize for your unhappy shopping experience.
As it is the peak season, the shipping may take longer than before, but we will definitely forward this issue to the carrier to make sure our customers have the best experience.
Because our AC1T LED light is 【Pre-sale】products, we need about two weeks to arrange the item and ship it out. Sorry for the delay and unpleasant experience.
Don’t worry,we are here and willing to do all our possibilities to help you out!
Best Regard,
Muzata Support team
Muzata LED Diffusr Channels
Just added the Muzata LED Diffuser channels to my kitchen and I love how they came out! The install was pretty easy and they got rid of the spotting effect I was getting reflected onto my countertops. They are super sleek and I am happy with how they look in my space.
25 septembre 2023
Avis spontané
Réponse : Muzata LED
Hi Morgan，
Really appreciate your sharing of your shopping experience!
We do stand behind our brand and product!
Please don't hesitate to let us know your questions about our products, we will be very happy if we can do anything for you!
Wish you all the best!
Best Regards,
Muzata Support Team
Excellent out of the box light show.
Quality construction, well packaged, many effects out of the box with the supplied remote and controller module, just add a power brick. Remote offers many features including speed, brightness, direct colors, effects and auto cycling. Suggest a few amp/12volt power supply and unwinding from reel before testing to prevent overheating. Effects best viewed on straight lengths when mounting LED tape. Many Arduino, ESP32 and other microcontrollers can be added for more exacting control.
14 août 2023
Réponse : Muzata LED
Hi Paul,
Your message brightens my day every time! All I can say is "thank you"!!!!!
We'll never get over how cool it is to read reviews like yours. We hope to see you in our store in the future!
Thank you so much for your support! We would keep trying our best to provide good customer service and excellent products.
Best Regards,
Muzata Support team
Makes the light look diffused and…
Makes the light look diffused and better in my opinion! Easy to install
15 juin 2023
Avis spontané
Réponse : Muzata LED
Hi Dennis，
Thank you so much for your support by sharing product experience. We will keep providing excellent consumer service and products to satisfy our customers.
Please feel free to contact us or call our Customer Service Center if you have any questions about our products.
May you have a nice day!
Best Regards,
Muzata Support Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.