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Muziker Avis 

547
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Fast delivery, however delivery to the UK was very expensive at nearly £25. The shaman ritual drum is okay. However I’m not entirely happy with the quality. It is bespoke in some ways, imperfec... Voir plus

Noté 5 sur 5 étoiles

I wanted some silk paints I could not buy locally here in the UK so had them shipped by this company, they've made everything very simple. I am grateful they dispatch to the UK and I can buy exactly w... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

My overall experience was great, the website easy to use, my order quick to complete. Your help desk and assistance is also top notch. The only part that frustrates me and deducts from a perfec... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great price, well packaged bass that was out of stock everywhere else. Delivery from Slovakia to Scotland in under 6 working days (9 days in total), just 1 day later than quoted but that was due t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'instruments de musique
  2. Magasin de matériel pour DJ
  3. Magasin d'électronique
  4. Studio d'enregistrement
  5. Magasin de partitions de musique
  6. Magasin de matériel Hi-Fi

Écrit par l'entreprise

A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.

Experience music in all its facets

Écrit par l'entreprise

Guitars, drums, keyboards, studio and audio equipment, LPs & merch
Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.

Shop with confidence at Muziker

Easy returns, own service center and professional support

Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support. Now available in your local language.

Coordonnées de contact

Promotion box for Muziker

Muziker is a major e-commerce player

We deliver instruments & music accessories to 35 European countries

4,4

Excellent

TrustScore 4.5 sur 5

547 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(547)

52 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Best price and trustworthy

Best price by far for music software and emailed activation code almost immediately! Fast and trustworthy.

23 novembre 2024
Avis spontané
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Réponse de Muziker

Hello Jerome,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Patrik - Muziker

Noté 3 sur 5 étoiles

Shipped from Eastern Europe

Wasn’t aware that the parcel would be shipped from Eastern Europe but the shipping worked well given the extra distance and time. The Sire H7v is very good except it has significant fret sprout with sharp edges catching the left hand during playing.

11 novembre 2024
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Réponse de Muziker

Dear Rich,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker

Noté 5 sur 5 étoiles

Great overall experience

Great overall experience. Nice touch giving a free UK adapter as the power was European. Would buy again for sure.

7 novembre 2024
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Réponse de Muziker

Hello Samuel,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker

Noté 5 sur 5 étoiles

Great catalogue, great service

Records came from a bit of a distance but arrived quickly and well packaged. Been looking for this for a while, so more than happy with this purchase!

29 octobre 2024
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Réponse de Muziker

Hello Dave,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Patrik - Muziker

Noté 3 sur 5 étoiles

Lp and dvd arrived on time in good…

Lp and dvd arrived on time in good condition the only down side was that it cost as much to post it so wasn't really a bargain didn't realise the price of postage till it all went through

27 octobre 2024
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Réponse de Muziker

Dear Susan,
thank you for sharing your experience with other customers.
Shipping fee to UK start at 24.90 £. Since we are shipping from warehouses based in Slovakia, EU and UK is not part of the EU, there is taxes and custom charges included in the fee.
Hope, this won't stop you from ordering with us in the future.
Wishing the best.
Dorota
Muziker

Noté 5 sur 5 étoiles

Great experience

Muziker had great prices (discounts) and the delivery to the UK went exactly as communicated. Very happy with the whole process.

5 novembre 2024
Avis spontané
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Réponse de Muziker

Dear Boris,
Your satisfaction is the ultimate goal for us, and we're so happy to hear we hit the mark. Thanks for the kind words – they mean a lot to our team!
Kind regards,
Dorota
Muziker

Noté 5 sur 5 étoiles

Subwoofer arrived on the expected date…

Subwoofer arrived on the expected date and customer service was very responsive. The sub sounds great too

24 octobre 2024
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Réponse de Muziker

Dear Jason,
Your review brought a huge smile to everyone's face here at Muziker. It's so gratifying to know we're making a positive impact on our customers' lives. Thanks for choosing us!
Kind regards,
Dorota
Muziker

Noté 4 sur 5 étoiles

Good for hard to find items

I was after some particular products for sending to the UK. Muziker had the items at a good enough price and the promise that they knew how to ship to the UK. Luck would have it that they had some other items I was thinking of getting at very good prices, almost enough to make the high (almost £30) shipping cost to the UK be factored out.

The website and its functionality is excellent. Only 2 things were annoying.

1) UPS did not collect the parcel until 4 days after they first recorded that they had it, but rather tracked what was supposed to happen until my delivery date past, then they figured out they didn't have the parcel after all.

2) The parcels were not well packaged. The items themselves were quite robust things so did not get damaged but the inner box of one item was destroyed. I was pleased that other loose items were bagged before being put inside a large box, but the box had several holes in it before I got it, almost entirely open at one end such that even the back could've fallen out given a few more days in a courier network.

4 stars reflects that everything went OK in the end, but it was too close for comfort on the packaging score. I did mix 2 really heavy items up with bits and bobs in the order, so for small things I'm sure Muziker would be OK, but then again small things tend to be cheap meaning the high shipping costs would be a barrier vs going elsewhere.

Muziker will now be on my list of places to try in future now I know what to expect, but they're not at Thomann or Bax Music level with regard to packaging and shipping efficiency to the UK. They also don't have a free returns shipping service like Thomann and Bax Music do.

21 octobre 2024
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Réponse de Muziker

Hello Johnathan,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes so this won't happen ever again.
Kind regards,
Patrik - Muziker

Noté 1 sur 5 étoiles
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Réponse de Muziker

Dear Megan,
We're really sorry for the difficulties that you've experienced with your order. Please fill out online claim form on following webpage: https://www.muziker.co.uk/claims (choose an option Undelivered Shipment) and our claim team will contact you shortly to solve the problem as soon as possible.
Thank you very much!
Kind regards,
Dorota
Muziker

Noté 5 sur 5 étoiles

Smooth easy transaction with helpful…

Smooth easy transaction with helpful communication via website. I am a UK customer and all went very well. Would certainly use again, many thanks.

30 juillet 2024
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Réponse de Muziker

Dear Scott,
This is the best kind of feedback we could ask for! We're so happy to hear you're loving your experience with Muziker. We'll keep striving to exceed your expectations in the future.
Kind regards,
Dorota
Muziker

Noté 5 sur 5 étoiles

Very pleased with the service and my item

LOVED THE GUITAR STRAP

8 octobre 2024
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Réponse de Muziker

Dear Pauline,
Thanks a million for sharing your positive experience! We love hearing from satisfied customers like you. It inspires us to keep doing what we love and providing the best possible service.
Kind regards,
Dorota
Muziker

Noté 5 sur 5 étoiles

Top company fast shipping easy to use…

Top company fast shipping easy to use website, only one small critisim, is that package should be sturdier and better packaging I recommend this company overall.

7 octobre 2024
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Réponse de Muziker

Dear Cohen,
This review totally made our day! We're overjoyed to hear you're enjoying your purchase from Muziker. We put a lot of care into selecting the best gear, and it's so rewarding to hear it's making you happy.
Kind regards,
Dorota
Muziker

Noté 5 sur 5 étoiles

Excellent

Excellent ⭐️⭐️⭐️⭐️⭐️
Lots of updates on package and a great discount.
Will use again.
Thank you

2 octobre 2024
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Réponse de Muziker

Hello Tom,
Thank you for this perfect feedback and we're happy that you've found time to recommend our online store to others :)
Kind regards,
Dorota
Muziker

Noté 5 sur 5 étoiles

Edifier SS03 speaker stand

Just great.

1 octobre 2024
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Réponse de Muziker

Hello Patricia,
Thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :)
Kind regards,
Dorota
Muziker

Noté 5 sur 5 étoiles

A good professional supplier

The Muziker Web site is well designed and easy to use.
I got a mail when my order was processed with a link to UPS for tracking the package. The package arrived in good time.
All pretty standard for a good supplier but not all suppliers are good.

30 septembre 2024
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Réponse de Muziker

Hello Andrew,
It's great to read about your positive experience with our store! Thanks for your review :)
Kind regards,
Dorota
Muziker

Noté 5 sur 5 étoiles

Yarn for knitting

Considering the goods ordered came from Europe, more travelled than me, it was delivered within a reasonable timeframe. Cost of the goods VERY good, shame the delivery charge was high but, under the circumstances, unavoidable. Ultimately well pleased.

30 septembre 2024
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Réponse de Muziker

Hello Sandra, Thanks for sharing your positive experience with other customers.
Shall the new product serve you well :)
Kind regards,
Dorota
Muziker

Noté 5 sur 5 étoiles

Good company to deal with

Swift delivery, great price and good customer service. Wouldn't hesitate to use them again.

29 septembre 2024
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Réponse de Muziker

Hello Ben,
Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer.
Kind regards,
Dorota
Muziker

Noté 5 sur 5 étoiles

Excellent service arrived so fast in…

Excellent service arrived so fast in good sturdy packaging, would definitely recommend! 😊👍🏻

27 septembre 2024
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Réponse de Muziker

Hello Rachael,
Thank you for your rating and recommendation. We'll gladly help you out next time as well :)
Kind regards,
Dorota
Muziker

Noté 1 sur 5 étoiles

Steer clear of Muziker.

Steer clear of Muziker.
They only accept debit (not credit) card payments, so you have to effectively pay for your goods upfront.
I ordered a golf bag to be delivered to the UK on 22nd Sept. After taking payment immediately, Muziker sent me the shipping details for their courier, UPS. My delivery was supposed to arrive on 30th Sept, but it still has not arrived (as of 3rd October). Both Muziker and UPS have been next to useless in locating my order and confirming when it will arrive. I haven't received a refund and would avoid at all costs.

22 septembre 2024
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Réponse de Muziker

Dear Steve,
We thank you for finding time to share your review and moreover, we're truly sorry about the problems with delivery of your order. The delivery dates on our site are the earliest estimates. Since we depend on external couriers, we can’t provide an exact delivery date. We are sorry for the inconvenience. According to UPS tracking, estimated delivery for your parcel is today. Friday, October 04 between 19:00 - 21:00. If you encounter any issues receiving your package, please inform us via email on: uk@muziker.com and we will take further action with the courier.
Thank you for your patience and understanding!
Kind regards,
Dorota
Muziker

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