My Govworks Avis 

STAY AWAY FROM THIS BUSINESS-SCAMMERS. They did not process my passport and did not refund my $400. Please help me file a complaint to have their business closed down!!!

They suck
No link to get refund. They don’t accommodate mail to a P.O. Box.
It’s mailed by the us state department- they mail to a P.O. Box. Wtf
These people are crooks

Posed as a division of AAA for rendering international drivers permits. They even use the AAA logo. Realized the error after ordering. I immediately emailed them demanding a refund and let them know I have informed the Better Business Bureau and more.

I had to cancel my application within 24-hours and filled out the form required but there was NO WHERE to send it to on their website or in my login portal. I called the 1-800-220-1899 listed on their website and on the passport page of Fedex, but got nowhere really fast.
However, I remained diligent and looked them up in the Better Business Bureau website and found out they are NOT an accredited BBB Company and they are an LLC -- not a corporation -- which immediately raised concerns. Fortunately, there was a different number listed on the BBB site (800-963-7000) and I was able to reach an agent (Joel) after a wait time, who stated that he would issue my refund request and that it would take 2-7 business days for their accounting department to review and authorize my refund. I will check back in a few days to see if they follow though. My take: DO NOT USE THIS COMPANY.

pretty sure this is a scam. AVOID! had to file a claim and get my money back

Trash company. Finished my application and they never got back to me. Wasted 400 bucks.

Terrible Experience, But They Did The Job In The End

Giving 3/5 primarily because while they did the job eventually, they have nonexistent customer service. They essentially lie about having a support line -- I called and was unable to get put on the phone with anybody.

My order was held up for a long time due to an error with the check -- which they gave contradictory information about. Sent in a new check and they sent me my passport after a few weeks.

scam
no way to speak with someone
no way to get refund
website is horrific
massive waste of time and money
fedex please do not partner with them!

Not enough clarity on why I wasn't granted a refund. I think I was even in the 24 hour time frame.

Do not use the service they are scammers. They sent me a passport with the wrong passport photo. I called them and they just don’t care. They said it’s not their problem.

I thought this is good company because it was recommended by AARP. Mistake. I’ll never never recommend this company to anyone. Better renew your passport personally, more cheaper. They’re expensive plus not easy to contact them.

Gov works is operating in fedex as a third party vendor. Total scam. Once you send your money in they wait and ask for additional funds. FedEx should be ashamed. Go UPS from now on.

Total Scam out $465.50. They force you to call or email them but do not answer the phone, leave you on hold, and emails return undeliverable for days. The they automatically charge you more and do not deliver anything Bait and switch. I am driving 250 miles to do this in Chicago.
Fed Ex should not be connected with them, yet the charge of $465.50 on my card is from Fed Ex. I called them and there was nothing they could do except get on an online chat with them?

what a scam! i paid in advance and filled out the application and never got the information in the link provided! all they do is give you a link to the post office to et an appointment! so disappointed! close it down!

The absolute worst service one can expect from a passport "Expediter". I was applying for a passport for my child. Govworks provided me instructions that WERE COMPLETELY INCORRECT. They are associated with FedEx, but when I went to go take a picture of my baby that Govworks TOLD ME TO GO TO the FedEx office said they don't take baby pictures. They then told me to go to a Passport Acceptance center that had hours completely incorrect to the times they provided me. All of this for $184 just to pre fill a PDF for you. One can do EVERYTHING THIS COMPANY DOES FOR LESS THAN A PENNY.

Scam. Was directed there from the AAA website, thinking that it was an application submission service. All it does is charge you $160 to fill out your application for you, then send you a download link. You then have to print out the application, go get your photo taken, and still write out a check for the actual renewal… and mail in everything to the gov for actual submission and approval. Total waste of money considering you can just apply and pay online directly for a renewal and save yourself $160 for someone to generate a document for you, which then creates more work in physical shipping rather than just applying directly online. I can’t believe AAA is associated with these scammers.

Tried to use the expedited passport FedEx collaboration. Filled out all documentation and presented my personal ids. Was charged $280 and told to take everything to my local USPS office for verification. USPS said they could not take the forms from Govworks because they are not traceable and I had to fill out the forms and go through the same process with USPS who charged me $220. Now Govworks won't return my request for a refund.

It's a scam to make you think they do any work beyond filling out papers.

You are essentially paying for someone to go to the passport office for you, but in this case it is actually a waste of time and money, because they come up with fake reasons your documentation is insufficient and then ask for more money to do it faster while holding your documents hostage. You also waste time by sending your documents to a third party instead of directly to the passport office.

Like everyone else has already said, they charge you 180 dollars in what sounds like is going to be a process that they take care of, only to give you a web form that generates a PDF that you have to take to the post office. I don't even understand what this has to do with FedEx or why it was on their site, but this is a scam and for $180.