It is impossible to speak to anyone on the phone and difficult to navigate the site. On top of this it took a long time to get any response via email. Charges adopters a fee to register their detail... Voir plus
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Once understanding the choice of register and payment choices it than was simple and managed to do it BUT VERY EXPENSIVE TO CHANGE OVER REG .VETS ARE MUCH CHEAPER ..also company takes long in emails... Voir plus
Not the most user friendly website to navigate. I needed to register my pet's microchip and paid £30. You receive an invoice with an order number which seems a bit odd when I'm paying for a registra... Voir plus
L'entreprise a répondu
It was not the easiest and most intuitive way to register. The website was displaying two buttons: "register your pet" and "transfer your pet from the old owner". However the second button directs to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Animalerie
- Grossiste en produits agricoles
- Service agricole
- Service de contrôle des animaux
- Association pour la protection des animaux
- Magasin d'articles pour animaux
Écrit par l'entreprise
We provide microchipping. You can learn to microchip with Evolution Training. Gain qualifications with certificate & I.D card. Fully government compliant microchip database. Register your pet microchips online with us. Transfer your keeper details from your breeders microchip information online. We sell pet supplies. You can purchase your own My Animal Trace animal I.D card. Buy microchips, RFID scanners, sharps bin, plus more! Contact us 24/7. Book your training course online. Find microchip implanter in your area. Look up missing pets with our My Animal Trace pet Microchip Look up tool. Enter any pet microchip number to find it's registered database. We search all government compliant databases with our look up tool, giving optimal chance of finding keeper.
Coordonnées de contact
864 Manchester road, OL11 2SP, Rochdale, Royaume-Uni
- 0330 223 6237
- info@myanimaltrace.com
- myanimaltrace.com
2,7
Bas
139 avis
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Shambles
The vets tried to check that I was the registered owner of my puppy teddy, they been emailed back twice to say there is no registered owner, I have signed up online to see if I’m the registered owner it says the account has been successfully transferred but no one registered the breeder said she had done this for me, I have emailed them for clarity and awaiting response as the telephone number is only if you have lost/stolen dog! It should not be this difficult!
6 novembre 2024
Avis spontané
Réponse de My Animal Trace
Hello,
Our website has a website microchip check enquiry section, if this was filled in then you would have received the response that you are required to register your pet.
Please note, it is the keepers responsibility to ensure their pet is registered with their details. If you have not completed this yourself then always assume this has not been completed.
If your vets have completed a microchip check twice, and we have told them the keeper is required to register their pet, then as the keeper this is what is required of you.
All new keepers are required to register their microchip. A microchip registration is completed once and lasts for the entirety of your keepership.
Many thanks.
My Animal Trace Customer Care Team
All good and easy to do.
17 octobre 2024
Awful website
Awful website , took ages , expensive and no proper or straight forward way to pay . And no microchip certificate received . Shall not use again . Terrible .
11 octobre 2024
Réponse de My Animal Trace
Thank you for your review.
We do receive many reviews stating our website is easy to navigate and easy to register! Please let us know what you found difficult so we can aim to improve our service for others! We do not send microchip certificates in the post, the reason being, as a database, our job is to store keeper details against the microchip and a certificate would not prove who is the current registered keeper, therefore professionals would always contact us to check a chip. This means any type of certificate sent out would be for your records. We do send email confirmation on your details for your records, ensuring we are opting towards sustainability. We do believe in bringing down our carbon footprint wherever we can, and sending paper certificates was deemed unnecessary. We do however have the option to purchase a pet photo ID for your own safekeeping if required.
Many thanks.
The Team at My Animal Trace
Double price of normal
When my vets told me animal trace are double the price of normal microchip
Overly expensive
10 octobre 2024
Avis spontané
Réponse de My Animal Trace
Hello,
Thank you for taking the time to send us your opinion.
We believe we are fairly priced, our fee is a one-off fee that covers your microchip registration for the lifetime of your keepership. We do not charge yearly fees, we do not charge to update your contact details, and we do not sell or share your information with any third parties.
Our MAT-TAGS are also available for extra peace of mind. Our tags are also not subject to any monthly subscriptions, just choose your term and pay upfront for just £12.00 per year or less!
Email us to receive a discount code for a replacement MAT-TAG!
Kind regards,
My Animal Trace Customer Care Team
Best wishes,
Réponse de My Animal Trace
Many thanks for your feedback, we appreciate your time to review. This is the good stuff that keeps our teams spirits high!
Best wishes to you and your pet :)
Kind regards,
The Team at My Animal Trace
Unsure
Did not manage to speak to anyone and still not sure whether or not I am now the registered owner of my dog Pip.
8 septembre 2024
Réponse de My Animal Trace
Hello,
Please check your junkmail as we have emailed you on many occasions and we have not received a response back.
Kind regards,
The Team at My Animal Trace
Totally and utterly useless.
This company is ok when you register your animal and take your money...
They don't have any employees their 24/7 helpline is an email system and none of my emails were ever replied to or answered.
They are utterly useless when it come to assist with missing animals or changing of contact information.
5 septembre 2024
Avis spontané
Réponse de My Animal Trace
Hello,
We would like to begin with the fact you do not have a microchip registered with us, nobody has registered the pet chip therefore we have not received any payment. Please be aware this means your pet is at risk.
We did receive a microchip check from yourself that contained incorrect information - the microchip number provided was only 14 digits, therefore we could not perform a search. Our 24/7 emergency line is for EMERGENCIES only, for example a missing, stray or found pet. Our email service is only 24/7 for EMERGENCIES and we did not receive a missing pet report. Please note, if we had received a missing pet report, there isn't currently any registered contact details for the keeper on the microchip, so we would be unable to fulfil our duties.
We have since spoken to you over the phone and the confusion was then apparent, we would appreciate you to update your review to reflect this.
Many thanks.
My Animal Trace Customer Care Team
Réponse de My Animal Trace
Hello,
Please be aware our emails are monitored 24/7 and you are able to speak to a person if your pet goes missing via our missing pet line. During office hours, you can email us anytime and receive a response from a human.
Kind regards,
The Team at My Animal Trace
Réponse de My Animal Trace
Hello,
Thank you for your positive review, your feedback is helpful for our team!
Best wishes to you and your pet :)
Kind regards,
My Animal Trace Customer Care Team
No confirmation email
I have not received an email giving confirmation that the details have been changed to mine. This would be helpful to know.
13 août 2024
Réponse de My Animal Trace
Thank you for your feedback, your time to review is truly appreciated!
Best wishes to you and your pet :)
Kind regards,
The Team at My Animal Trace
A bit difficult at first but all sorted…
A bit difficult at first but all sorted now and my puppy is all registered
6 août 2024
Réponse de My Animal Trace
Many thanks for your feedback, we are glad you were able to register your puppy!
Best wishes to you and your new pup!
Kind regards,
The Team at My Animal Trace
So easy and got a reply straight away
15 juillet 2024
Website was really easy to use. The tracking system puts my mind at rest that my cat is safer.
Website was really easy to use
1 juillet 2024
The company is doing a great job…this gives me peace of mind knowing that my pets can be traced back to me to get them home.
The company is doing a great job keeping our furbabies safe.
11 juin 2024
Slit pin connector very flimsy.
Quick delivery,tag well made but the split pin connector very flimsy,Teddy lost the first one we had so I have had to buy more and take the split pins off old collars and use those as they are stronger!
2 juin 2024
Very straightforward and easy to use.
9 mai 2024
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