mycar Tyre & Auto - Armidale Avis 235

Friendly helpful n understanding help ftom Nick

The way that the guys present themselves in a polite and Curtis manner

On the Wednesday 29th April 2026, I took my vehicle into My Car Tyre and Auto in Armidale for a 70k log book service. At 12.51pm I received a text message that my vehicle was ready for pick up.
I arrived at the workshop at about 3pm, give or take a few minutes. I spoke with Nick, the bloke who originally took my booking. I informed him that I was paying via Afterpay. Well, the grunted response to this was rude and unprofessional. I attempted to pay using my wallet which I have used here before, but it would not accept it. No matter how many attempts I made it kept declining. It was frustrating beyond words and at one time I said to Nick “ keep the car”, that’s how frustrating it was. I left their reception and went to make some calls. I contacted Afterpay to query the issue, and they said there is no issue on their end and could not understand why it would not process. In fact the person I spoke to at Afterpay said it sounds like the business has not activated the Afterpay on their end. I contacted my bank, although this wasn’t a bank issue, and also no issue. I contacted my wallet and again no issue. I returned to their reception and attempted again to pay with Afterpay, again it was declined. At this time I had now been in their office for over an hour trying to sort this out, with no assistance from Nick at all. In fact he was showing signs of being fed up and annoyed, and said the problems was my end.
Just after 4.30pm, Nick said that the problem was the system, Optus was down which is why the transaction could not be processed. I thought this was strange because my mobile service is with Optus and I was having no issues accessing anything on my phone. Also, a few other customers who had come in to collect their vehicles had paid via the eftpos machine, so why didn’t it work for me. As it was getting close to closing shop time, Nick said to me that it turns out Optus was the issue, the system was down. What a lot of bull if ever I heard it. I paid my bill via eftpos in reception and was more than glad to walk out of this place. The look that passed between Nickand his other young colleague said it all. Unprofessional all the way. They thought I hadn’t seen their arrogant look pass between them I felt treated like an old fool and made to feel stupid. I took the liberty of contacting Optus when I got home and enquired about if their system was down at the my Car Tyre & Auto in Armidale. I gave the address. No, said Optus, there was no issue with the system at this place of business or anywhere in Armidale for that matter. Nick is a liar.i will never, ever take my vehicle to be serviced by these unprofessional lot again, or buy their tyres. I would rather pay double to an independent professional business than ever use this lot again.if I could give a Zero star rating I would, and I will be posting my experience with this lot on social media too.

Awesome team, and have been for years

Nic the manager was really helpful and responsive

The staff at MyCar Armidale were fantastic—extremely helpful, professional, and accommodating. They quickly attended to my flat tyre and made the whole experience stress-free.

By far the best service centre in Armidale. I highly recommend them to anyone needing reliable and friendly service!

Staff were quite helpful and pleasant to deal with even though they were quite busy.

Great service. Friendly staff

Great and fast service.

Great efficient service close to where I live.

From dropping my car off to be fitted with new tyres to picking up my car, the whole experience was efficient,professional, and completed with ease. The staff member in reception was very friendly, helpful and respectful. And as an added bonus I took advantage of using my offer of 20% off new tyres !! Would highly recommend this business.

Great communication and affordable service.

I was asked to drop my vehicle off at 8am. It wasnt looked at until after 2pm. When I did get it (at closing time), it still hadnt been checked to see why engine light was on. Unimpressed.

Talking to Customer should be improve because of rudeness

Asked to be prioritised and they did, I appreciated it so much. Been there a few times now def coming back.

Efficient, friendly and prompt service, thank you.

friendly and knowledgeable service

Communication and reliability needs improving….

Friendly fast service.

Always helpful, always friendly.