mycar Tyre & Auto - Gladstone Avis 

I am extremely disappointed with the service and lack of accountability shown by MyCar Gladstone.

We had our vehicle booked in for the 29th of June at 8:30am and travelled from Monto, taking time off work and organising accommodation based on their advice that they would need the car overnight. After already making the trip, we received a message at 9:00am advising they were closed due to unforeseen circumstances.

When we arrived on the day, staff who were there turning customers away informed us that the store was closed because one manager was on their day off and the other had a family emergency. While we completely understand that emergencies happen, this made it even more frustrating that customers were not notified earlier, especially those travelling long distances.

We were fortunate enough to get the car into Gladstone Mechanics instead, and they have been absolutely amazing throughout this process.

What made this experience worse was the follow-up. When we called on Tuesday regarding compensation and sourcing the part, we were told they did not have the part and were then given a lecture about how “medical emergencies happen” and that we needed to understand that. While we understand emergencies can happen, that does not excuse the complete lack of communication before our appointment or the financial loss we incurred.

At that time, we were told to contact support and that the accommodation costs would be refunded. However, on Wednesday, we were contacted again and told they “didn’t see the problem” because we were able to get the car into another mechanic and therefore “no money was wasted.”

That is simply not true.

We only booked accommodation because MyCar advised us they would need the vehicle overnight. If the booking had been cancelled with reasonable notice, we would not have needed to stay at all. The fact we managed to find another mechanic was pure luck and does not remove the inconvenience, stress, or unnecessary expenses caused.

To make matters worse, it was implied that because we admitted we found another mechanic, there was no longer an issue. That is a poor attitude toward customer care and accountability.

After all of this, the only resolution offered was a free check-up if we return. Considering we live over two hours away and experienced such poor service, this offer is unrealistic and does little to address the actual problem.

Overall, this experience was handled poorly from start to finish. The lack of communication, empathy, and accountability is unacceptable.

Very professional

Took in my car after I had it towed there and kept it safe in the workshop until the mechanic got back from leave. Had it fixed the very day he got back to work. Prompt service, reasonable prices.

The staff are friendly and efficient.
The product and service 100%

Always honest with price and very helpful

Darryl looked after me extremely well. I had come in randomly as my car just started steaming out of the bonnet and it broke down nearby, he immediately organised a mechanic to come straight out, ordered parts then had it fixed ready for pick up by the next morning. I am so grateful as I don’t know what I would’ve done without his help. Darryl is very friendly, polite, respectful and extremely good at his job. I highly recommend this place and speak to Darryl for amazing customer service and care.

No way to give 4 and a half stars unfortunately.
Very pleased with the staff and service (one tiny hiccup not worth mentioning).
Will be back again for sure.
Gladstone Central Queensland.
The guys keep doing a great job.

friendly staff. prompt service and good feed back on condition of car

Good jobs and great people that work for the cost of a good service and repairs that are a great team

Always a great experience and good value for money.

Great communication from the store - very happy with the customer service and treatment - thank you.

Ended up with the wrong part, which I now have to sell, repair not done as I could not afford the correct part, havin paid for incorrect one, service done on my Chery, but not able to turn off the service alert on the car’s computer- not a great outcome!

My Car is one of the best companies I’ve dealt with in Gladstone. They are very thorough very accommodating and very nice people to do business with.

Friendly professional service, prompt work as specified. Thank you

The staff at mycar were polite and upfront about the necessary work required on our vehicle. They completed the work in a suitable timeframe and were very helpful.

I needed to get my spare repaired as I recently had a flat tyre.
I popped in expecting something to happen the next week. They said my tyre was still under warranty and lucky enough, they had my tyre in stock. I drove away less than half an hour later with a brand new tyre and didn’t pay a cent. I won’t go anywhere else.

Professional friendly service

Excellent service by the team. Love their work

Super friendly and professional staff. Stress free experience. I will continue to use mycar.

Very friendly and helpful. Correct estimated time for service duration. Will use again for sure.