mycar Tyre & Auto - Helensvale Avis 

I had an extremely concerning and unacceptable experience today involving the Store Manager from mycar Tyre & Auto Helensvale.

We were not customers of mycar Tyre & Auto and were in the car park outside the store. After returning to our vehicle, the Store Manager from mycar Tyre & Auto Helensvale came after us over a shopping trolley that I had not placed into the trolley bay because the bay was already completely full.

We were already inside our vehicle when the Store Manager chased us down, yelling and shouting at us in an aggressive and confrontational manner.

This occurred in a busy public car park directly outside mycar Tyre & Auto Helensvale, with families, mothers and children nearby. The Store Manager was wearing a clearly visible mycar Tyre & Auto branded shirt and was readily identifiable as representing the company while this was taking place.

Regardless of anyone’s view about where a shopping trolley should be left when the trolley bay is already completely full, the response was completely disproportionate. Being chased down to our vehicle and yelled and shouted at by a Store Manager in a public place was, in my view, verbally abusive, aggressive and entirely unacceptable.

What concerns me even further is that we were not customers of mycar Tyre & Auto raising a complaint or disputing work carried out by the store. If this is how the Store Manager from mycar Tyre & Auto Helensvale is prepared to address a member of the public outside the store over something as minor as a trolley, it raises serious concerns for me about how a genuine customer complaint or dispute might be handled.

A Store Manager should be setting the standard for professionalism, restraint and respectful behaviour, particularly while wearing the company’s uniform and publicly representing the mycar Tyre & Auto brand.

A formal complaint regarding this incident and the conduct of the Store Manager has now been submitted to mycar Tyre & Auto Head Office.

Given the nature of the incident, the aggressive yelling and shouting, and the fact that it occurred in a public place after we had already returned to our vehicle, I will personally be taking the matter further.

I am posting this review because I believe what occurred today needs to be formally documented, properly investigated and addressed by mycar Tyre & Auto.

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