mycar Tyre & Auto - North Lakes Avis 408

Extremely disappointed with the service I received from MyCar.
I was initially assured that my vehicle issue had been resolved after replacing a sensor, only for the warning light to return shortly after. It was only then that I was advised the DPF allegedly needed replacement — despite later claims from customer care that I had supposedly been advised of this on multiple occasions, which is completely untrue.
What concerns me most is the pattern of being sent away with reassurance that there are no further issues, only to return again weeks later facing additional repairs and costs. This is now the second experience I’ve had with the company involving unresolved mechanical issues shortly after repairs were completed.
Rather than genuinely addressing the concerns raised, the response from customer care was simply to stand by their position without accountability or any attempt to resolve the matter. As a paying customer, I expect transparency, accurate communication, and confidence that repairs have been properly diagnosed before being told everything is fine.
Unfortunately, this experience has left me with very little confidence in the quality of service and aftercare provided.

They ordered the wrong size tyre then didn’t ask me at the beginning if I wanted my tyre alignment

They did what I asked and gave me peace of mind. The price was very reasonable. Very good service and friendly staff.

Great service, friendly staff always willing to help.

My usual Mycar is Chermside who are always wonderful.
This time I had to use Northlakes Mycar and again they were excellent.
Kept me informed, gave me a quote, contacted me to keep me informed the loop. Fabulous

Accommodating

Up front competitive pricing, good service & good communication from staff. Detailed invoicing and honest work carried out within decent timeframe. Highly recommend.

Put the spare back in the boot completely flat, just by chance that I checked it

Great to deal with, doing what they said they would with servicing the car

Fast. Reliable and friendly. Communication is great.

Shawn,the Manager is superb in his customer service,I had not been back to MyCar since March 2025, due to various circumstances,and he recognised me immediately and greeted me by my name and with a great smile. I had acquired another vehicle in the interim, as per his advise for my safety and having a reliable vehicle. He confirmed immediately that I had made a good choice in my Honda Jazz. I was booked in for a service, he phoned me to advise that I would need new tyres and could they go ahead. He was considerate that I would have to wait longer. What a good job Michael did(the mechanic). I’m 100% satisfied with the service and care shown to me ,always. I’m very sad and disappointed to learn that Shawn will be leaving MyCar North Lakes,what a loss. He runs a tight shop keeping his finger on the pulse and extending excellent customer service and care. He will be sorely missed. I trust that the next manager will be able to fill his shoes.

Very happy with my service. Thorough and professional. Very helpful and friendly. Thanks guys!

Prompt and reliable. Work done as arranged.

Easy to book, fast service, friendly staff
Love being by the shopping centre so I can get things done while I waited

I needed an extra wheel for my EV for a upcoming road trip. As they don't come with a spare wheel.
Received a good price and attention to detail.
Work carried out promptly while shopping in Westfield nextdoor. Thanks John.

Very professional. No unknown extra's which is what has happened at previous services.

Excellent customer service
excellent response time
Really lovely people to deal with

Repeat customer for modern and classic car tyres - I was on a tight turn around flying in and out same day hence the team exceeded all expectations:)

Booking was stupidly easy.
Customer service from the team was excellent and car runs like a dream