mycar Tyre & Auto - Pennant Hills Avis 

I have been using this Mycar, previously Kmart motors, for almost 10 years without issue. In the past year they have become very expensive, unreliable and after today’s experience incompetent and deceitful. I needed a service and also there was an oil leak. I was quoted $500 on the phone for the service including sorting the leak. When I was given the invoice it was actually $1200, as I wasn’t able to collect in person I didn’t have time to challenge. Then when I took the car home, the car immediately started to smell like burning oil, obviously I thought the oil leak hadn’t been fixed or got really bad. Significant smoke was coming from the engine and on a short trip to Hornsby it was almost impossible to breath. I then checked the oil level which was 3 times above the safe limit. So I returned the car to check if this was the reason for the car smelling so bad and as it was rego time asked them to do this too. The manager (Con) was incredibly condescending and suggested the oil smell was due to them cleaning the engine and it was a bit of dust! I wasn’t born yesterday, also amazingly the oil level had miraculously been reduced to the safe limit; clearly they drained the oil and lied about it. And if this wasn’t bad enough apparently my front 2 tyres were no longer legal, but the back two appeared almost new; but the manager, being a bit dull, didn’t check- they replaced all my tyres at the same time 1 year ago! Also, as they had my car in for a service days before, the tyres couldn’t suddenly have worn out! Again I challenged this and he stated the tyres were illegal and had to be replaced or the car would not pass, and again as I’m at work till 6 I had little choice but to agree. Another $900 down and I will be pursuing the fair trade for the oil damage and deception and not claiming responsibility for poor workmanship and the likelihood that the tyres didn’t need to be replaced. NEVER will I use this garage again; sad for a once excellent establishment. Beware.

Always professional , customer focused and know cars!

I think charging $1290 for a set of shock absorbers plus an additional $340 for labour is unreasonable.

I also question whether a service that included five things: fuel filter, gear diff oil, engine oil,brake fluid and windscreen additive needs to cost $533.

Quick easy and professional

Really good customer service and car maintainance.

Easy booking, efficient service, car ready on time

Quick and efficient pink slip inspection. Thank you

The car was returned on time. I was charged nearly 800, and generally I only got charged around $400 in the past 5 years. There wasn't a proper explanation when asked but was told that it was a big service.I believe the wipers need to be replaced as it the make streaks in my windcreen, which I forgot to mention, and they didn't suggest it either. Previously when I received my car the windscreen and the side screens were cleaned for visibility, this time it was returned without.

Con was very welcoming and provided great advice. They met the promised timeline.
Thanks MyCar Team at Pennant Hills.

My Car Tyre & Auto Pennant Hills were excellent. Very thorough, helpful, and easy to deal with. Strongly recommend their services.

I had a punctured tire on Saturday and they were able to repair with within 2 hours despite them being very busy that morning.

The team installed some new tyres on my car.
The price of tyres was very competitive. The online booking process was simple. The job was done quickly with no fuss. I can't fault the service.

Did all they undertook to do and as i asked. Phoned me four hours after I dropped the off to advise completion Charged no extras to inflate the bill like I have experienced with other dealers. Good people to deal with. I didn’t feel that I was being fleeced.

Easy to book; Prompt inspection and Pink Slip completion.

Flexible with changing my booking date and great customer service.

The team is professional, friendly, and always does a great job with my car. I’ve never had any issues with their service and can always rely on them.

Friendly and efficient service.