mycar Tyre & Auto - Rosanna Avis 195

I would give 'mycar' no stars but cannot report the incident without highlighting one.
I entered the office, handed over the keys and wanted to discuss the product options for the cars second service. I was told it would be a $299 service but I thought the $249 one was more applicable. I attempted to discuss this but was told when it was ready for pick up they'd call and costs would be discussed. Noone called so in the afternoon I did. They said it was ready but when asked, did not discuss costing.
On arrival there was noone in the office. I waited ten minutes then entered the workshop to find someone to assist. A customer service attendant could not find the details for my car and could not locate the car. He suggested "It was out back". After thirty minutes, answering questions about the vin number, when the car was purchased etc the attendant had attempted to complete what he could and needed to get someone else to assist.
Eric, the man I'd initially spoken to in the early morning came to the desk to take over.
His manner was dismissive, rude and condesending.
I asked questions about the advertisement on the wall behind him that detailed the product. I needed clarification of what had been done and a price costing. I mentioned I didn't need roadside assist as I had it already with another company. He responded, "It's free". I explained I didn't require it regardless. I saw that the same amount of fluid was put in the car, in both packages and similarly, digital checks were performed. I noted that tyres were checked and rotated in the more expensive package so asked whether that was completed on my car.
In a turse tone he said the car had only done 25,000kms so "no, why would they be".
I said I would purchase the lower service package as it met my cars needs. I requested the log book be stamped. He responded I had to have the higher one to get my book stamped. When asked had he in fact stamped the book his response was "No" the book could not be found. He said he would stamp it when it was located of which I was appreciative.
When I'd called earlier the other man had mentioned it was missing so I called various places to see if it had been left at the previous service centre or at home but I mentioned it should have been in the glove box as it is not used by me.
I reiterated I had wanted to clarify the difference between servicing packages when I called regarding pick up. He responded, "I told you when I called you." I explained he had not called me, I called him and was still awaiting costing confirmation. He responded "I called you! Who cares who called who anyway!" and tossed the keys at me over the desk, rudely adding that I thought he was 'scamming me' when in fact I was trying to clarify product details.
I tried to explain this but he was abrupt, condescending, rude and aggressive in his manner and with his words.
He raised his voice and said, "You're just like all the customers like you who think we're scamming them!"
I was shocked, offended and felt unwell.
He turned his back on me and walked out of sight.
I stood there in the wake of this experience without knowing where to locate my car.
There was nobody around and I couldn't get out the back. I found the car outside on the opposite side of the petrol station. When I got in I noticed all the contents of the glove box were strewn on the front passenger seat (I have photographic evidence) and in plain sight sat the log book!
Feeling uncomfortable and anxious I decided to go back in and get it signed. I located a man working on a car in the workshop and he completed it for me. Eric, the 'disrespectful face' of 'mycar' was nowhere to be seen!

Great knowledge and researching of the problem to solve a long term problem with the car.

A huge thanks as always to Eric. I came in on short notice and he and the team are always so accommodating. Long time customer for services and minor issues. Will continue to be a c
Happy customer.

High level of customer service
Professional team

Eric at Rosanna Mycar is my trusted mechanic for 2 years now- I highly recommend seeing him. Incredibly helpful, honest and always has time for a laugh. Thanks Eric ☺️

Eric and his crew came to the rescue of the Banyule and Nillumbik L2P program yet again. Always supportive of the disadvantaged young people in the local community.. but wait... where was Ahmed? Ahmed, Eric's right hand man was no longer working there. Such a shame. He was such a respectful warm-hearted guy and what he didn't know about cars wasn't worth knowing! Wish you all the best Ahmed... but please come back!

Always check before undertaking work and give honest advice on what is needed vs. nice to have

My car was ready for 20 minutes and they didnt tell me so I was late to work for no reason

Always fantastic service - with an added bonus of humour (thanks Eric). Prompt efficient and excellent service. We have been going to Mycar Rosanna for many years, at least 6, probably 10, and it is always the same great service. We appreciate your work guys.

Staff & service is always great - the lads always helpful and answer any questions I have. Good customer service and a very reliable garage.

Went to my car Rosanna with a screw in tyre,they took it out on the spot & checked if any leak. Was all good & on my way. Just like to thank the crew down there as they r busy, definitely recommend them

Disgusting behaviour, all these individuals should be sacked and I would recommend a new team
When a worker tells your wife to shut up as he isn’t talking to her. Throwing a tyre at your car and then picking it up and with force throwing it into the back of your car.

Always supportive and genuine

Staff very helpful and friendly, rang and advised what else was needed apart from regular service and advised what the cost round be. They were obliging in having car ready for pick up time required.

Eric and Adam were super friendly and extremely professional. The necessary works were clearly communicated and job was executed without any delays.

Great Service

I was quoted for DBA rotors with Bendix brake pads and what was fitted was a 'Repco' set! Fortunately, I discovered it in time and they adjusted the price after being challenged, but experience did leave a bad taste. Really disappointed with the experience and I can't trust this place anymore!

They did a great job and were very nice too