Brilliant service. Called to get a new key for my vehicle and they arranged for someone to arrive same day, even though they had to travel slightly further than planned they didn't charge extra for th... Voir plus
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From start to finish excellent service,everything explained clearly ,they kept me updated as they said they would regarding times. Lovely guy who came out and was very nice to my elderly parents. All... Voir plus
Got in touch with this company after losing our car keys, they acted respectfully promptly, which was appreciated. Sam contacted me to let me know he was on his way, the job was done professionally. M... Voir plus
L'entreprise a répondu
Came out to program a new key, they left with the key not being able to start the car So I got the vehicle diagnosed and received an error code B2033:4A Dongle not ok… meaning there is a fault i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
My Car Key Hero provides emergency and non-emergency Auto Locksmiths services across the UK 24/7. The best specialists provide round-the-clock service for over 90% of car models.
Coordonnées de contact
Discovery House, NR4 6EJ, Norwich, Royaume-Uni
- 01603515968
- info@wevegotthekey.co.uk
- mycarkeyhero.co.uk
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I lost my only car key
I lost my only car key and the whole process was excellently managed from my initial phone call, to payment and invoice to the engineer coming and offering a swift but great service. Highly recommend

Réponse de My Car Key Hero
Top job
Great and fast service locksmith was fantastic and very polite great job

Réponse de My Car Key Hero
I lost my only copy of my car key
I lost my only copy of my car key with remote central locking fob. Disaster! But the RAC recommended My Car Key Hero and they provided prompt, efficient service. Control room call handler was helpful, booked me a callout for the same day. Engineer / locksmith sent message when en route and was helpful and friendly on arrival. Quickly programmed a new key for my car and I'm back on the road within a few hours. Excellent.

Réponse de My Car Key Hero
Great service
Great service. Rang up Saturday afternoon and they came Sunday morning to sort the van out. Speed professional service. Would use again. 👍🏻

Réponse de My Car Key Hero
Very accommodating
Very accommodating. Competent engineer. Job done in less than 45 minutes. Would thoroughly recommend them to anyone

Réponse de My Car Key Hero
Super helpful locksmiths
I had 2 locksmiths come out to fix the keys for my van. They were both fantastic and really pleasant people. On the first visit he couldn't fix it without ordering a different key, he explained it all really clearly and told me what would happen next. Within a couple of days the new key was ordered and another guy came to fix it. He was really great, helpful and very polite.
Job done and everything is working.
My only criticism is the fact that you Google the place and it says it's local, but then you get calls from phone numbers all over the UK. The company seemed to be called one thing on the website and another when they text me and took my payment. Is it car key hero, or is it we've got the key?? That made me feel nervous like it might be a scam, but clearly it's not. Probably a national company with local franchises or something?
But the locksmiths were amazing, couldn't have asked for nicer guys.

Réponse de My Car Key Hero
Lost my only car key was in a panic
Lost my only car key was in a panic , this company saved the day would highly recommend, excellent service . Locksmith was very friendly

Réponse de My Car Key Hero
Great service guy text me 30 minutes…
Great service guy text me 30 minutes before arriving did great job was very efficient and friendly

Réponse de My Car Key Hero
Absolute sh1te
Don’t recommend , 5h1t service, they messed me around for three days. It ended up costing me almost £300 just to get a key cut. Was meant to get it fixed early in the morning, I said anytime as long as it’s done by 4:30 as I had work, they told me they made a note of that, I then had no word from them all day so phoned around 2 for an update where they said the locksmith was in London and will be with me soon, I then waited another hour and phoned back to which they replied that he would be with me around 6, I said I can’t do that I have work at 4:30 which I said yesterday, Apparently they failed to make a note of that even a free telling me they had. They then dispatched a different locksmith to come and help me, he then proceeded to basically break into my car and tell me I needed to leave my car unlocked over night as he had no tools to cut a new key on him. This made no sense as I had explained the problem over the phone so they were aware that I needed a new key. I left my car unlocked overnight and made an appointment for the following morning, stressing the fact that it needed to be done by 11:30 as I had work. The next morning I woke up to a message saying someone was on their way, at 11 I had another message saying they had cancelled and someone would be with me between 12-2. I cancelled and rebooked for the next morning. As i left for work that day the locksmith phoned me to tell me he was 20 minutes away, this was 10 minutes after i had cancelled, I turned around and waited for him as i wanted the issue resolved, i proceeded to sit waiting for 50 minutes for him, he wasn’t picking up the phone calls or answering messages so I gave uk and went to work, just for him to phone me once i arrived to say he was at my house an hour after he said he would be there, Apparently this was cause he was talking to his manager. Absolute p1ss take, why ask when I need it done by when you’re just going to ignore it anyway. Absolutely 5h1t service and was left unknowing the whole time, the only time I was updated was when j phoned them up each time. I just got messed around the whole three days, ridiculous.

Réponse de My Car Key Hero
Wow so quick to respond
Wow so quick to respond. Professional job the lad so polite and tuck no time getting my keys bk .thanks

Réponse de My Car Key Hero
Swift and reliable service
Swift and reliable service. Highly recommended.

Réponse de My Car Key Hero
Very good came earlier than they first…
Very good came earlier than they first said very quick service and Connor the technician was very professional

Réponse de My Car Key Hero
Very good company and very quick to…
Very good company and very quick to make a new remote for my suzuki I recommend this company to anyone who has a key problem

Réponse de My Car Key Hero
Great service
Great service , very professional & got the job done on same day , would recommend without hesitation .

Réponse de My Car Key Hero
key programming
The young gentleman arrived on time, quickly and precisely solved the problem with my key, I am very grateful, great service, I appreciate them
Thank you

Réponse de My Car Key Hero
Very quick and helpful team cheers for…
Very quick and helpful team cheers for getting me out of trouble.

Réponse de My Car Key Hero
Good service
The whole process was completed with minimum fuss and maximum efficiency.
Keys locked in Car
Took 3 hours to arrive following initial telephone call. We were informed when they were on the way to us following their last call. Issue sorted out within 10 mins. Friendly & courteous gentleman. Great service. Thank you 😊
The young men that came to help me were…
The young men that came to help me were fantastic. Explained everything I needed to know. Pleasant to talk to and within a few hours I was driving my van again
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