Enthusiasm Morphs Into Frustration
I began communicating with CarTurf approximately 2 months before my trip to Europe. I watched all the videos available on Facebook and their web site and was genuinely looking forward to becoming a customer. The concept made a great deal of sense to me. Initially, the communication with staff was responsive and helpful. That changed when I emailed them links to possible car choices, as instructed to do. Mind you, I had spent many hours narrowing my choices. There is nothing on the web site that warns customers that the company has a cut-off for how much a person must spend on a car to become a CarTurf customer. Even though I said I was willing to pay up to 6,000 euros (and, frankly, would have spent more), that was apparently not enough because I was essentially ghosted after being told that a) they were busy with customers with bigger budgets and b) a lower priced car can create problems for them (in summary). At one point, the founder, Marcus, spent 30 minutes on a video call with me and told me that he would get back to me with a list of local cars that fit my criteria and we could go from there. The idea was that I would pay for a mechanic to view the cars, thereby cutting any risk to them. I followed up twice to ask about progress on the list, and heard nothing. There are other options out there that I could have explored, but I essentially wasted the 2-plus months I had before starting my trip by working with CarTurf. I am now in Europe and out of time; hence, forced into a position that I was trying to avoid: Pouring thousands of dollars into a rental car. Although I asked them to be transparent about the basis for the ghosting, my best guess is that the issue either had to do with my budget or, possibly, my age (I'm about to turn 60). Though they didn't own up to the age-related possibility, I was very clear that I was willing to stretch my budget. Either way, I'm not happy at being led to believe I was in good hands and then getting abruptly dropped weeks before my trip. I hope this post saves someone from a similar fate.








