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Citron creates stylish, practical, and eco-friendly essentials for the whole family, including leakproof water bottles, insulated lunchboxes, backpacks, and food-on-the-go accessories. Loved by parents and designed for kids, our products make back-to-school preparation simple while offering versatile solutions for work, travel, and everyday adventures. With durable materials, thoughtful designs, and personalisation options that add a touch of fun, Citron helps families stay organised, reduce waste, and enjoy fresh food and drinks wherever life takes them.
Whitestep, Unit 1, 45 Circus Road, NW8 9JH, London, Royaume-Uni
3,3
13 avis
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A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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My order stated it will be delivered in early July, but it’s now been 8 July and I still haven’t received my order. The order status also doesn’t provide when the delivery will arrive. When I emailed or Facebook message the company, no reply at all!
Just the right size little snack pot for keeping my son’s fruit cool at nursery. Love the engraving and quick delivery. Would buy again from here
Réponse de Citron
Thank you for your review! We're pleased to hear that you were happy with both the service and the quality of your purchase. We truly appreciate your support and hope to welcome you back to Citron again soon.
Warm wishes,
The Citron Team
Customer service is horrible, refused to return items in an order claiming it’s engraved. However only the water bottle is engraved the other just comes with name stickers for free. Will not recommend if you are hoping for good services.
Réponse de Citron
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
As your order included a gift set with a personalised item, we were unfortunately unable to accept a return, in line with our returns policy stated on our website. We understand that this may have been frustrating, and we apologise for any disappointment caused.
We value all customer feedback and appreciate you bringing your concerns to our attention as we continue to improve our service.
Warm wishes,
The Citron Team
Ordered a set of plates & had no problems at all. They arrived on time & well packaged. They appear to be very strong & certainly capable of surviving being dropped. Used them for the first time today when having a bbq & appreciated the angle of the rim of the plates, which kept food from sliding off them.
Réponse de Citron
Thank you for taking the time to leave such a lovely review! We're delighted to hear that your plates arrived quickly and well packaged, and that you've been impressed with their quality and durability. It's great to know that the raised rim design worked so well during your BBQ too – thoughtful details like these are exactly what we aim for. We hope you enjoy using your Citron plates for many more family meals and gatherings to come.
Warm wishes,
The Citron Team
Love citron bottles - we all have one each for each of us- high quality durable and looks great ! Can’t say enough
Réponse de Citron
Thank you for your amazing review! We're so happy to hear that your whole family loves their Citron bottles. Creating products that are durable, high quality, and beautiful to use every day is exactly what we strive for, so your kind words mean a lot to us. Thank you for being part of the Citron family!
Warm wishes,
The Citron Team
We bought Citron small food flask. Its perfect size for school meal for my son with is yoghurt and fruit. He is enjoying taking it everyday. The quality is very good and food stays warm.
Réponse de Citron
Thank you so much for your lovely review! We're delighted to hear that the Small Food Flask has been the perfect size for your son's school meals and that he's enjoying taking it every day. It's wonderful to know that you're happy with the quality and heat retention too. We hope it continues to make mealtimes a little easier and more enjoyable!
Warm wishes,
The Citron Team
Poor quality. Waste of money.
I think I bought 4-5 of the lunch box in a period of a year. All of them got broken on the handle - insulation part. I thought this was happening at school and my kid was not handling properly until it broke on my hands by simply using the mechanism of pressure release and pulling the lid. I was shocked. Sent them an email with the pictures and receipts… so far they haven’t done anything. My honest opinion - go for the Thermos…
Réponse de Citron
We’re sorry to hear that you’ve experienced repeated issues with the lunchboxes and that the quality has not met your expectations.
Durability is very important to us, especially for products designed for everyday school use, so we’re disappointed to learn about the problems you’ve described with the handle and closure mechanism. We also apologise if you did not receive a timely resolution after contacting our team with photos and receipts.
As this review was left some time ago, we have continued to review and improve both our product design and customer support processes to better support families when issues arise. We appreciate you taking the time to share your experience.
Warm wishes,
The Citron Team
Citroen UK, have no awareness of customer service. They do however have excellent ability in providing cars built to poor quality. Before you buy a Citroen think carefully it will have recalls during which time you will have no access to the car. Oh Citroen UK do offer support, if you wish to attempt to use it via their compensation scheme. Advice buy from another or regret.
Réponse de Citron
Thank you for taking the time to share your feedback. We believe this review may have been left for Citroën UK (the automotive brand) rather than Citron, as we are a family lifestyle brand specialising in eco-friendly lunchboxes, bottles, and food-on-the-go accessories.
We’re sorry to hear about your experience, but unfortunately we are not affiliated with vehicle manufacturing or related services, so we’re unable to assist with the issues raised.
Warm wishes,
The Citron Team
Got faulty product emailed three times but never got replied. Never trust this company never again
Réponse de Citron
We’re sorry to hear that you experienced an issue with your product and did not receive a timely response from our customer service team.
We understand how frustrating it must have been to contact us multiple times without hearing back, and this is not the experience we aim to provide. As this review was left some time ago, we have since continued to improve our customer support processes to ensure enquiries are handled more efficiently.
We always aim to support our customers in resolving any product issues as quickly as possible, and we appreciate you taking the time to share your feedback.
Warm wishes,
The Citron Team
My order stated it qualified for next-day delivery, but it’s now been 6days and I still haven’t received my order. The order status also doesn’t provide when the delivery will arrive. not happy
Réponse de Citron
We're sorry to hear that your order did not arrive within the expected timeframe.
We understand how frustrating delivery delays can be, particularly when you've qualified for next-day delivery. While courier delays can occasionally occur outside of our control, we appreciate that this does not make the experience any less disappointing.
As this review was posted some time ago, we have continued to work closely with our delivery partners and improve the information available to customers regarding their orders and tracking updates.
Warm wishes,
The Citron Team
I ordered the roll top lunch box for the start of the new school year in September, by November it was broken and unusable. The popper on the front had completely come off so it couldn’t stay shut. I flagged the issue and customer services requested photos. I sent them back the images a few days later… then chased a week later… NOTHING.
Rubbish product and rubbish customer service.
If you want a nice quality roll top lunch bag, try ‘KING BAG’ cannot fault the brand
Réponse de Citron
We're sorry to hear that the lunch bag did not meet your expectations and that your experience with our customer service team was disappointing.
We design our products to withstand the demands of everyday family life, so we're sorry to learn that your lunch bag developed a fault after only a few months of use. We're also sorry that you did not receive a timely response after providing the requested photos, as this is not the level of service we aim to provide.
As this review was posted some time ago, we have continued to review and improve both our products and customer support processes. We appreciate you taking the time to share your experience, as feedback like this helps us do better.
Warm wishes,
The Citron Team
Such a shame, as most of the products I ordered were so lovely.
However, I noticed a chip in the paint on the drinks bottle I bought.
I emailed the company and got offered either £5 or 20% discount.
I took the 20% discount after ALOT of back and forth.
Then, after I had excepted, I also received a generic email that was sent to all on the mailing list for 20% off which I felt made my 20% off pointless and insulting.
So I emailed back and got the £5.
I will order again as everything else in the order was lovely but the actual customer service was 0/10.
I had to write publicly on their instagram to prompt them to email me back. (Several times).
Really disappointing because I thought they would have a female led, thoughtful, responsive team. Which is not the case.
To conclude, nice product, bad customer service.
Réponse de Citron
We're pleased to hear that you loved most of the products in your order, but we're sorry that your experience with our customer service team left you feeling disappointed.
A chipped item is never the experience we want for our customers, and we understand your frustration regarding both the resolution process and the delays in communication. We can see that a goodwill refund was ultimately provided, but we're sorry that reaching a resolution took more effort than it should have.
As this review was posted some time ago, we've continued to work on improving our customer support experience to ensure families receive the responsive service they deserve. We appreciate you taking the time to share your feedback and are grateful that, despite this experience, you would consider ordering from us again.
Warm wishes,
The Citron Team
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