Mydogtags Avis 265

Israel-facing domain, but public seller details point to Gibraltar and support has been unresponsive

I placed an order on mydogtags.co.il on 2026-03-26 (order KAYQKTIUW, invoice 686817) and paid ₪272.80 by credit card through a Stripe-hosted checkout.

I ordered from this site because it uses a .co.il domain, a Hebrew-language checkout flow, and an Israel-facing presentation, which gave the impression that it was local to Israel or at least clearly set up for straightforward delivery to Israel.

After placing the order, I reviewed the site’s public contact and policy pages and found that the seller is publicly identified as ATRYOS DMCC Ltd in Gibraltar, not Israel.

My concern is not only about delay. My main concern is the mismatch between the Israel-facing presentation and the publicly listed merchant / legal details, together with the lack of a satisfactory written response after I contacted the merchant directly.

As of posting this:

- I have written to the merchant and requested shipment clarification or cancellation and refund if delivery cannot be clearly confirmed
- I have not received a satisfactory written response
- I am preserving the order confirmation, invoice, checkout screenshots, and correspondence for complaint / dispute purposes

I am posting this to document my experience and to help other consumers make informed decisions. If the merchant resolves this properly, provides shipment details, or issues a full refund promptly, I will update this post accordingly.

Update: After my complaints, reports, and direct communications, the merchant has now processed a full refund of ₪272.80 to my original payment method. I can confirm that the financial side of the matter has been resolved by refund. I am updating this review for accuracy. My original concerns about the site’s local Israel-facing presentation, the lack of clear shipment proof, and the need for escalation remain part of my experience, but the merchant did ultimately resolve the matter by issuing a full refund.

Tags were excellent and perfectly engraved
The medium size collars that we ordered were of excellent quality but for a medium size we found them a bit small.

Great product well made great communication with the seller postage was a little slow but I am in Australia so it’s got to be expected would shop there again

I was very pleased with the quality and the processing the ID tags received. Current tags should last a lifetime. Money well spent.

Delivery to Australia took weeks longer than advertised. After using the tag for four months, the gold coating, along with the writing has rubbed off. The website reviews are resoundingly positive, which feels cherry picked. We’ll see if the review I did actually gets posted.

Got 2 tags. One for my current dog and one for her sister who passed away in January.
It was healing to get both name tags because in her final moments during the chaos I lost her collar and tag.

Love the tags for our two fur kids ! It's great to know that we can be contacted now if they were to get lost. Also whoever finds them can use their their names to make them feel a little safer.
Great quality product. Thanks again 🐶🐶

Perfect little dog tag. Wonderful quality with engraving and excellent customer service. Would recommend for anyone looking for an easy-to-personalise dog tag.

Our new puppy, Mίlo, is absolutely in love with his new bone-shaped dog ID tag! I got it in blue, silver, and gold, and the personalization options were fantastic.

The quality is outstanding, the product range is impressive, and the online shopping experience was seamless and hassle-free. With plenty of shipping options available, the whole process was a breeze.

Highly recommend My Dog Tags for all your pet needs—they have something special for every fur baby!

Wishing you a woof-tastic day!

Perfect, just what we ordered. Soft muzzle and personalised dog tag. Not clunky and heavy so it doesn't bother my puppy at all. We are super happy. I had confusion around delivery but the staff were so lovely and attentive and helped me out a lot. Thank you guys so much!!!

I ordered 2. 2 dog tags 1 small 1 medium pink for ours girls they are lovely took awhile to come but I wasnt in a hurry. Thank you very much.

Cute dog tag. Nicely engraved. Delivery took longer than expected. Website reads shipped within 7 days but took about 4 weeks to arrive to Australia. Was not aware at time of ordering that it came from Switzerland. However, I did receive a quick overnight response after querying then tag arrived next day in cute packaging. I love the tag and looks great on my dogs collar. I would purchase again despite the delivery time.

Easy to order. The order did take longer than predicted due to the holiday period and me residing in a regional area. Quick and clear communication when I queried it. Product as described.

Arrived and as described

Love the personalised dog breed tags, bought the Shih Tzu one for my baby. So cute!

Great product and fantastic communication.The collar and tag are well made and look good.
Highly recommend.

The tag looks as described when placed the order. Sadly it took over 4 weeks to arrive but when queried, the supplier replied quickly and professionally.

The dog tags took a month to get here but I still gave a good rating as THE TAGS LOOK SO GOOD, plus they responded quickly to my enquiry when I advised them I hadn't received them yet, they offered to give a 50% refund for the inconvenience. This company clearly cares and tries to do right by their customers.

Lovely tag, very happy with the product. It just took around 4 weeks to arrive as came from overseas.

The product looks great, just disappointing that it took a month to arrive! I didn’t realise it wasn’t an Australian site!
Communication via email was responded to almost immediately providing apologies for the lateness. Maybe the delivery timeframe could be changed on the website?