Excellent customer service, but the UI/UX of your software is in need of a serious update. You need a way to distinguish RSVP for virtual vs. in-person. Without that, having RSVP for a hybrid event is useless and confusing. Also it's not clear to site visitors how to leave comments. Most comments came as replies to other unrelated comments, so I could not easily respond to people individually. There were many more issues related to ease of use, but these are the ones that jumped out. It was a useful service given my short time period and again the excellent customer service, but I could not recommend this until you do a major facelift for both look/feel and more importantly, functionality.

Very Good Overall Very Nice And Good To Have This Overall

I was happy to be able to post the obituary I created for my deceased mother on this website to share with loved ones and keep forever.

I like Kepper Memorials because I am able to add so many details and photos. I also love the family tree thing you can do :)

Jessica, thank you for your response to my questions regarding purchasing memorial keepsake items.

This is an excellent site for registering condolences and updating friends and relatives of our departed loved ones. Thank you.

I like the whole website and the service provided.

When creating the page for a loved one, there is no dormant time. Edited out not, Keeper puts your page out live. There is no “publish” button.
The web version vs the app are completely different as many features become unavailable on the app.
Paying for the service, you are supposed to have ability to post videos which does not seem to be the case.
There is no Place for the family to post updates unless you want to change the original obituary that you’ve added to the page.

It was easy to use and gave loved ones a place to leave memories.

The good; I've had no problem with the site itself, in fact I did have a suggestion and they made that option available very quickly. The questionable; You are allowed to upload pictures, but it is limited. I purchased the 'Plus' option expecting friends and family to upload pictures as well the ones I posted and I didn't want it to be limited for friends and family who would want to have that option.

Prompt replies to any questions I have had.
Excellent customer service and the site itself is great.

I am so grateful to the Keeper Team for my friend Meryl's Online Memorial this past August 2022.
Rian, you made it all come together with warmth, care and created a very special moment for all of us who participated from so many countries and time zones.
Meryl's family and friends thank you all for a very professional and caring Memorial.

I love this site was able to create a memorial page

I found this website and glad I did because it was most helpful in such a very sad time in my life to remember my “lil sis”.

Your site presents a wonderful memorial. Everyone loved it, however I had to instruct them to click mementos button to see photos. I guess it's an American thing. I would have rated 5 stars if not for that.
Thank you for this service.

Keeper Memorials provided an excellent service. The attention we received from beginning to end was just right. The quality of the facilitation during the service was better than I had imagined possible for this kind of event. Our event was entirely online, which I think made the planning easier and the outcome better for everyone involved. We have received many positive comments from friends and family and while nobody wants to organize memorials often, I would certainly hire them again.

keeper staff were very helpful explaining why so few images were visible and in helping me upgrade my cousin's account to Plus.

There is an issue to upload photos and videos with keeper plus too.

People are not able to locate it immediately perhaps the landscape needs to be looked at

The uploading takes a lot of time

About 30% of people were unable to upload it independently especially videos.

5 stars!
Amazing,well done!

I realised it was not to my requirement (not that it is bad, just not what I needed) and they approved my refund. Thank you for being understanding