AVOID AVOID AVOID!
I went into this purchase fully understanding that a mystery box is a gamble. I wasn’t expecting expensive items or guaranteed value, and I accepted that I might receive products I had little use for.
My disappointment has nothing to do with the randomness of the contents.
One of the items I received was a pair of imitation "New Balnace" shoes, clearly designed to resemble New Balance but with the brand name misspelled. I raised this with the company, expecting they would take some responsibility or at least offer a partial refund. Instead, they refused any remedy, stating that the shoes were not counterfeit because they were not being sold as genuine New Balance products. I found this response disappointing and inconsistent with what I would expect from a reputable retailer.
I also received a department store perfume sample by itself, which seemed unusual given these samples are typically provided free with another purchase.
What concerned me most, however, was that several items arrived in plain white bags with no postage labels or courier markings. The company explained that labels are removed for privacy reasons and that some items are repackaged. Even with that explanation, the overall impression I was left with was that I had received individual items that had been separated from larger shipments, rather than complete undelivered parcels. That is a significant distinction because I ordered what I understood to be undelivered mystery parcels. Instead, the contents felt more like a collection of loose items than intact parcels that had simply gone unclaimed.
The most disappointing part of the experience, however, was the customer service. Rather than addressing my concerns, the company dismissed them and even criticised the length of my emails instead of engaging with the issues I had raised.
If you're expecting complete undelivered mystery parcels and responsive customer service when concerns arise, my experience suggests you may want to look elsewhere.
Based on my experience, I cannot recommend this business.