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Not even one star .paid£100 for a shawl .Have ordered before some years ago with no problem.This time no shawl and phone call was blocked….Really disappointing that I did not have my shawl for my holiday …4months later no sign of it and no refund
Responded to an offer email from ‘Paul’ for upto 50% off. My wife loves her pashminas so I ordered 2. Then radio silence, no confirmation email no shipping confirmation. The Pashminas were posted quickly - would have saved a lot of worry if someone had done what is promised when you order and confirm.
Their pashminas are of poor quality - they are itchy and course. I'm not convinced they are pure cashmere. Also the customer support is woeful. They don't respond instantly to messages (you have to chase them). I returned my pashmina over 9 days ago and still have not received a refund, despite their claim that I'll be refunded within 3-4 days.
Ordered a pashmina from MyPashmina. Supposedly to have been shipped out on the 5th October ‘25. Tried numerous phone calls and left emails, no response! 8 days later, still no delivery! Had to involve PayPal to get my money back! As the saying goes, “If you pay peanuts, you get monkeys!”
I ordered a pashmina scarf for a friend in Switzerland (o/no159993). It was easy to order and get the parcel sent direct with all of the appropriate customs documentation, and it arrived on time. I can't comment personally on the product itself as I have not seen it but my friend seems pleased with it.
2 small comments about the delivery process: although the parcel was tracked I had to ask twice for the tracking reference (it was not included in the order confirmation); there was no option as I recall to include a gift message in the parcel.
All in all a good experience.
I used the 'Easy Returns' process to request a refund for an item. It was of no use to me since the event for which I had ordered it had passed by the time it arrived, despite paying for their '100% next day delivery' service.
It's now six weeks since I returned it in its perfect, unopened packaging. I have Royal Mail proof of delivery. The 'contact us' email address on the website doesn't work and no one answers the phone.
I ordered a pashmina, money has been taken from my account, no confirmation email received and so far (12 days later) no delivery. I have left 2 messages but had no response. Very worrying that I am receiving emails saying the wrap I ordered is still in my basket and would I like to£5 off to encourage me to purchase it. Do not order from this website.
I paid for special delivery. The website assures 100% that the order will be received next day. It didn’t.
It’s very difficult to contact anyone by phone or email. I finally managed to speak to a very unprofessional, disinterested person, who kept telling me there was no trace of my order. Eventually she found it and did agree to refund my delivery charge. Day 4 still waiting…
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