My Perfume Shop New Zealand Avis 436

One star is one too many !!
DONT BUY FROM THIS COMPANY
Scam
Item never arrived
Palmed off by customer service
Infuriating experience

The purchases I have had made from My Perfume Shop have all been spot on I've tried to buy different colognes from eBay and others cause they were a little cheaper but it the end it wasn't worth it !

Product never came. Convoluted email replies eventually informing me they never had it in stock. A month later
Full refund offered or replacement with a discount but yet again more repetitive emails when I asked for refund.
Still waiting after having confirmed twice that I want a refund.

Easy check out, fast shipping to New Zealand, great prices at My Perfume Shop

Order placed on the 24/03/26, expected to arrive between 6-11 April, received an email saying stock was expected to land 17th of April, received an email today on the 21st saying it’s been delayed again… not sure why these people drop ship, order all your products and have it available ready to go like all other businesses would, never going to use them ever again after this, slow and tedious process, listen to all the other reviews this place sucks.

excellent price and selection of products. Quick shipping from My Perfume Shop!

Do not purchase from this company, it’s an absolute scam. Product delays, to then unavailable, to a store credit, with it only happening over and over again. It has been 4 months, still no product even when an ‘in stock’ product was selected - just multiple automated emails. DO NOT PURCHASE FROM THE WEBSITE REGARDLESS OF A SMALL % OF OK REVIEWS. Not worth the pain!!!!

I was delivered the two bottles of shampoos on time. They came in a well-packed and unbroken box. I received a discount which is why I ordered them from My Perfume Shop.

Ordering online was easy.
An order was submitted and paid for on 6 March 2026 with an approximate date of delivery 17-22 March. 6 April email advising there was a delay with the order. No further updates since.
Still waiting for the order 6 weeks later.

I ordered at the start of March. Mid April and still no order.

I have not shopped My Perfume Shop in a while, but it is still the same: great selections, fast shipping! The perfume I received was spot on! I usually go in the department stores, sniff out the scents I like then come to myperfumeshop.co.nz to find them. I have not been disappointed in all these years!

These people appear to be half a step off drop shippers.
Ordered and paid for a supposedly in-stock item on March 3rd and received April 13th.
An Orwellian experience when it came to dealing with Aubrey the “Customer Happiness Officer”. I asked for a refund three times - I assume (and dearly hope for the sake of humanity) that it was a bot - and was completely ignored.

Easy to order and super quick delivery! Thank you

The price is half of what I'd pay in store for the exact same product. I've been buying from My Perfume Shop for several years. It was delivered 4 days after purchase. Always pleased.

Helpful customer service when I need it, my product gets here fast from My Perfume Shop! And they let me know right away if product is ordered out of stock!

The absolute worst place to order from. Expect months delay, if you don’t follow up they will simply not get back to you. Empty promises and excuses all around. Will never ever order from them again even if the product is for free.