The website wouldn't allow me to make a purchase but after sending an email they got back to me the next day with a payment link that worked
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Lisez les avis des autres
Great service, received My Pet Command 1 mile long range training collar the next day. Products are quality training tools. I highly recommend using it for training your canine.
Ideal product and great customer support We purchased the solar panel electric fence energiser unit. Ideal for our needs as the paddock is a long way to carry a 12v battery! We had a follow up... Voir plus
Our underground invisible fence works great. We've been using it for several years now, and our dog has never strayed away from home since we've had it. Recently when a lightning strike fried the tra... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We have been a Family business for over 25 years focused on Animal products for training, Containment, grooming and surveillance and our passion has always been to design and develop our own high quality value products with our technical expertise and experience making sure you get the best product that does the best job at the most cost effective value for money.
Coordonnées de contact
28842 Forest Hill Drive, 77355, Magnolia, Etats-Unis
- +18886866495
- sales@mypetcommand.com
- mypetcommand.com
We needed a new power cord for our pet…
We needed a new power cord for our pet Command, dog grooming shears, and they got it to us within a week👍🏽
22 avril 2024
GPS collars—AMAZING!!
We ordered the GPS boundaries collars for our two XL dogs to keep at my parents old farmhouse. Their yard is a little more than 2 acres, but they live on lots of farmland and especially at night, the dogs would run off to chase coyotes, find dead animals, roll in mud, and lots of other big dog shenanigans 😱 I didn’t love the idea of using a shock collar, but I finally was exasperated enough to give it a try. I ordered a couple, watched the videos, and set them up easily. I don’t think I can overstate how much we LOVE THEM. It took them a couple days to learn the boundaries and understand the beeping—but even on the lowest shock setting, they rarely push the boundaries and they’ve learned that this keeps them in the yard. If you turn them off when the dogs are in the house, the charge lasts for several days to a week. We’re so happy we this purchase!
6 avril 2024
Best customer service ever!!!!
I emailed them about a problem , they were extremely fast to respond and went above and beyond to get me replacement equipment. I have never dealt with better customer service! 110% in my book!
9 janvier 2024
This product does not work consistently…
This product did not work consistently. But this company was really great for their customer service. They willingly returned my money and apologized for the units failure. They even recommended a different product.
5 décembre 2023
Réponse : mypetcommand.com
Hi Keren sorry to hear about that. We sent you email so we can resolve please check that and await your reply thank you
The customer service here is unmatched
The customer service here is unmatched! Got a real person on the phone who fixed everything in an instant - no robots or menus. How refreshing.
10 décembre 2023
Prompt and knowledgeable.
24 juillet 2023
After two years of owning my collar
After two years of owning my collar, the controller died. Not finding a replacement on line, I called customer service. They were able to sell me a new controller and help unpair and pair when it arrived. I made critical errors, tried to combine mine and my sons, resulting in a complete disaster of both systems! Customer service was able to straighten both systems up and answered all questions. When I first called and had to leave a voice mail, my expectations were far exceeded by their fast response!
11 juillet 2023
Helpful
Although I have the occasional issue with the collars, I cannot speak highly enough of the service that I receive. The staff are extremely helpful and try hard to rectify my problem.
8 mai 2023
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