PlantIn app Avis 419

Réponse : PlantIn app

5 avr. 2026

Thank you for your honest feedback 🌱

We’re glad to hear our support team responded quickly and helped clarify things for you. At the same time, we’re really sorry for the confusion around the subscription pricing - that’s definitely not the experience we want you to have. We understand how frustrating unclear pricing can feel, and your feedback is very important in helping us improve transparency.

If you ever decide to give PlantIn another try, we’d be happy to support you every step of the way.

PlantIn Team🌿

Réponse : PlantIn app

27 janv. 2026

That’s great to hear - thank you!

We’re really glad we could process your refund quickly and without any hassle. Our goal is always to make things smooth and stress-free.

If you ever decide to come back, we’d be happy to have you again. Thanks for sharing your experience! 🌱💚

PlantIn Team

Réponse : PlantIn app

24 nov. 2025

Hey Geraldine! 🌿

Thanks so much for sharing your thoughts with us!

We totally get what you mean about some plants not being detected properly — that can be super inconvenient.

Since you enjoy most of the app’s features, we’d really love to keep you as part of our green family and make sure your experience is as smooth as possible.

We also have different subscription plans, and we’d be happy to chat with you privately to find one that fits you best. Plus, we can look into the identification issues you ran into and figure out how to make things work better for you.

If you’re up for it, just drop us a line at trust@myplantin.com — we can sort it all out together! ✨

Thanks again for helping us grow and improve,
PlantIn Team 🌿💫

Réponse : PlantIn app

21 nov. 2025

Hey Pauline! ✨

Thanks so much for dropping back in with an update — it truly made our day!

And thank you for keeping it honest with us. Seriously. We're not about perfect facades; we're about authentic growth (plant pun intended 🌱).

Your feedback is like water to our roots – it helps us flourish and do better. Knowing that your experience improved after our chat means a lot to us.

If you ever need anything, we’re always here for you. 💛

Growing together,
The PlantIn Family 🌺

Réponse : PlantIn app

20 oct. 2025

Dear Christelle,
Thank you so much for your kind words and a 5-star review!

We're truly grateful you took the time to share your experience. Knowing that our team was both responsive and effective in resolving your issue is exactly the outcome we work hard to achieve every day.

It means a lot to know that we've made a positive impact on your experience.

If you ever have any questions or need further assistance, please don’t hesitate to reach out to us at trust@myplantin.com. We're always here to help!

With love,
PlantIn Team🌱

Réponse : PlantIn app

16 sept. 2025

Hello Lucy! 🌿
Thank you so much for your kind word!

We’re happy to hear that Julia was able to assist you with professionalism and care. We truly appreciate your feedback and support, and we wish you all the best with your plants.

Have a wonderful day, PlantIn Team!

Réponse : PlantIn app

4 sept. 2025

Hello Christophe!
Thanks for reaching out.

We’re sorry for any confusion this may have caused. PlantIn works on a subscription basis, which means charges are recurring unless canceled, and this information is shown during the purchase process.

We wanted to help you with this concern, but we were unable to identify your account and did not find any subscriptions or previous requests linked to your details. Please contact us at support@plantin.xyz with the email connected to your subscription so we can check your account, clarify the charges, and assist you further.
Warm regards, PlantIn Support

Réponse : PlantIn app

Actualisé le 4 sept. 2025

Hello Jean!
Thank you for giving us the feedback.

We’re truly sorry to hear you feel this way. PlantIn is a subscription-based app, and all pricing details are displayed during the purchase process, but we understand how unexpected charges can be frustrating.

We wanted to assist you, but unfortunately, we were unable to identify your account and did not find any subscriptions or previous requests linked to your details. Please reach out to us at support@plantin.xyz with the email used for your subscription so we can look into this and provide the help you need.
Sincerely, PlantIn Team

Réponse : PlantIn app

11 août 2025

Dear San!
Thanks for letting us know about your experience.

From our side, we are aimed to improve the algorithms to make the identification more accurate. Please, try putting a plant in a light place to make it clearly visible for the camera. Make sure it is a unique plant object in the photo and the camera is well-focused on it. You may also try changing the angle of the photo.

Please, email to us at support@plantin.xyz. Once received, we will look into this matter diligently to provide an accurate resolution. Enjoy your day!

Réponse : PlantIn app

5 août 2025

Hi Caroline!
Thank you for taking the time to write a review.

Regarding the payment procedure, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.

Please email us at support@plantin.xyz and we will contact you as soon as possible. We hope to hear from you soon!

Réponse : PlantIn app

5 août 2025

Hi Alicia!
Thank you so much for letting us know.

We take allegations of unauthorized charges very seriously and are actively investigating this issue. Please be assured that we are committed to maintaining the highest standards of security and privacy for our users.

We are here to help and would love to look into this more. Feel free to reach out to us at support@plantin.xyz. We are standing by and hope to help you soon!

Réponse : PlantIn app

6 août 2025

Hi Cel!
Thank you so much for letting us know.

We understand your concern regarding the charge after canceling your subscription. Please be assured that a subscription cannot be renewed once it is canceled, and no further charges are applied.

We are here to help and would love to look into this more. Feel free to reach out to us at support@plantin.xyz. We are standing by and hope to help you soon!

Réponse : PlantIn app

Actualisé le 6 août 2025

Hi Danielle!
Thanks for pointing this out.

We sincerely apologize for any inconvenience you encountered while canceling your subscription. We understand your concern regarding the charge, and we want to assure you that payments are only processed for active subscriptions.

Please reach out to us by the following email support@plantin.xyz. Our support team will be glad to assist!

Réponse : PlantIn app

6 août 2025

Hi!
Thanks for letting us know about your experience.

Regarding the payment procedure, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.

We encourage you to please reach out to our Support Team at support@plantin.xyz. We can't wait to hear from you soon so we can show you how valued you truly are!

Réponse : PlantIn app

6 août 2025

Hi Catherine!
Thank you for taking the time to write a review.

Regarding the payment procedure, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.

Please email us at support@plantin.xyz and we will contact you as soon as possible. We hope to hear from you soon!

Réponse : PlantIn app

6 août 2025

Hi Christine!
Thank you for giving us the feedback.

Please allow us to clarify that if a subscription is successfully canceled, it cannot be renewed, and no additional charges should occur. The issue might be related to the fact that the subscription wasn’t canceled.

Please reach out to us by the following email support@plantin.xyz. Our support team will be glad to assist!