Potscape  Avis 2

Potscape have been in contact with me since my previous review, and it seems that, while none of their recent emails appeared in my inbox or spam folders, they had tried three times to respond to my emails and update me on the progress of the replacement pot.

The extended delay is apparently due to the replacement pot being heavier, and thus more expensive to ship. To keep the cost reasonable, Potscape selected a slower shipping system, which is entirely fair but, for some reason, their emails informing me of this did not get through.

I accept that Potscape were, and are acting in good faith and I retract my previous feedback so please disregard it. Having reestablished communications, I expect everything will go smoothly now.

This company and team/employees are on another level of professionalism. In a time where it seems overall effort and quality falls short all too often Potscape has delivered a level of customer service and quality that stands out tremendously. I ordered a couple of the largest pots on the website and the time and care they took to make sure I stayed informed and how much they put into packaging my pots for a shipment to Florida was incredible not to mention the super high end customer service. This company reminds me of doing business like it was many years ago when it felt much more personal. I can’t say enough about Potscape. The pots are completely beautiful and very good quality. Be patient with shipping time frames because you will be rewarded greatly when it finally shows up. Good things come to those who wait. This company is completely legit. Order your pots from them, trust me.