My Property Host Avis 271

Beautiful property in Gravesend. Great place to stay while working and the property looked brand new. Easy instructions to collect the keys and they even had videos to help with using the kitchen appliances. Close to the train station too. I'll be using these guys again when i'm travelling :)

Absolutely terrible service from the disgusting property to the lack of communication. We rented a property for a weekend to attend a wedding. The property had no hot water or heating. It was cold and damp and full of mould. The company did nothing!! Ignored emails and messages. They Were rude and unhelpful on the phone. Left early and as they ruined our weekend. AVOID AT ALL COST!!

Perfect trip to Kennacott Court. Cute picturesque cottages and the host Lisa was very welcoming and gave us some helpful information about the local area.

I had a wonderful stay hosted by these guys. A charming little flat in Ipswich. The building itself wasn’t too inviting but the flat itself made me forget all about that. Well equipped and a very comfortable bed, I almost didn’t want to leave!

Had a lovely stay in Bude. The cottage was nicely prepared and Lisa gave us some information about the site. Can't recommend enough!

Property was very clean, in a brilliant location a 5 star company

I had a lovely stay in Taunton, the property looked exactly like the photos and had clearly been looked after. Thank you

Worst place I have ever stayed! The whole building in birmingham is filthy! the inside is just the same. mouldy wall in the bathroom dirt on all the skirting board, ripped lampshades, graffiti in the hallways, manky carpets, luke warm water, broken drawers. other peoples dirty handprints all over the doors ..... had to leave after one night, no refund.... I was told 'cleanliness is subjective' apparently.... I would hate to see the person's house who wrote that!!!! Avoid at all costs - this company are scammers, images of the properties do not match the reality!

Booked a 3 bedroom property in South Shields which had sofa bed to accomodate 6 of us with prior communicationtgat we needed beding for sofabed. Arrived Thursday. The place was dirty with litter all over drive. The TV would not work but most importantly 1 bedroom not accessible and no laundry for sofa bed. Called and e mailed mypropertyhist company immediately. 2 of us had to sleep on sofa bed fully clothed. Eventually somebody turned up on Friday late afternoon - couldn't access 3rd bedroom either so with her there i had to shoulder the door to force open. The rep could not get tv to work either and claimed the place was recently cleaned which it was obviously not without any clean bedding for sofabed. She said she would come back to fix TV - she never came back and we left the house a day early. I since have e mailed the company for a partial refund 3 times without any response so had to resort to this in hope it provides action.

Awkwardly communication, Dirtty and additional charges for pre-existing damages !

DO NOT USE THIS COMPANY...rented a house in Swindon that looked fantastic for 3 nights...when I got there with my grandchildren after a 5 hour journey I wanted to cry...it was the most disgusting filthy insects and germ ridden house I had ever seen, I could let the kids through the door. Months of stinking rubbish piles up at the front door , sick and urine in front room with huge holes in the wall where someone had punched it, ceiling brown stains and a hole, fridge mouldy , furniture broken unusable, understands cupboard filled with rubbish paint cans and stripper with other toxic chemicals and no lock or handle on door, used ear buds on floor in kitchen, dirty rusty microwave and cupboard fronts missing...bathroom filthy with yellow and black mould around bath,dried urine all over toilet , toothpaste splatters up walls, bath panel rotten and fallen off, dead insects and l9ads of cobwebs under broken beds with bodily fluids on walls and mattress...and 2 squirrels living in the rotten furniture and rubbish down side of house.tv not working or the WiFi. I had to check into a hotel..im 66 and never in my life seen anything like this,it took me a month to get my money back trying to be polite and all they did was lie to me...dont use the company through bookings.com..they made me pay £60 to get the code for key box saying it was in case of damage to the property😂...I just wish I could upload the photos...it was worse than a squat, 31 emerson close Swindon

Great team to work with, couldn't recommend them more. Thank you Johnny, for all your efforts.

I had seriois problems actually still have but nobody responds emails or cares your request... It is not refundable they take money and ignoring what I want..
The room is exposed to significant outside noise (including announcements from Lime Street Station) and light enters through the old and damaged blinds, so the room remains bright throughout the night.
I am very disappointed with these situations... And I can add so many things here like uncortable bed, dirty sofa,...

Rude, ignorant, corrupt. Avoid at all costs! Happy to take your money but when you scratch beneath the surface you find dodgy wiring, sub-standard quality decor and appalling customer service. I experienced an electrical explosion in my holiday rental and no one cared, ever responded or offered any kind of apology. No refund or even partial refund but instead a charge of £100 for damage to the property! The Doncaster host refused to answer her phone and even cut me off. Head office never answer. This company needs to be taken to court. Avoid avoid avoid!!

Our experience with this host company was unacceptable from both a hygiene and duty-of-care perspective.
On arrival, the apartment was in a poor and unsafe condition. We identified extensive black mould (bathroom, washing machine, fridge and freezer), visible grime throughout the kitchen and bathroom, and a persistent smoke odour despite the property being advertised as non-smoking. These issues strongly suggest prolonged neglect rather than an isolated lapse.
During the stay, both occupants developed skin rashes and persistent coughing, which coincided with exposure to the mould and poor air quality. These concerns were reported promptly and supported with evidence.
When we contacted the host company directly, we were told they could not assist and that the matter would be passed to their local team to follow up. No one from the local team contacted us. Instead, we received only a generic message stating that the company was standing by its cancellation policy, with no acknowledgement of the reported conditions or health impacts.
There was no attempt to inspect the property, remediate the issues, or offer relocation or refund support. As a result, we were forced to vacate early for health reasons and secure alternative accommodation at short notice and at more than double the original nightly cost, entirely at our own expense.
This experience reflects a serious lack of accountability and a failure to respond appropriately when legitimate health and safety concerns are raised. I would strongly advise others against booking with this host, particularly anyone with allergies, respiratory sensitivities, or expectations of basic cleanliness and professional conduct.

Was easy from the minute I arrived the staff are amazing and very friendly the room was spotless as well highly recommend

Absolutely fantastic, everything i needed and more.
Home to home.
Would rate higher if I could.

I have booked more than 10 stays with MPH and they have all been amazing! The customer service is 5* - every issue I have ever reported has been dealt with promptly (a missing cheese grater, vegetable peeler or tin opener always appears rapidly after reporting it). A big thank you to Nathan Brunt for his amazing attention to detail, efficiency in dealing with any and every query and his super fast response time :)

To give context, I can be fussy and have traveled extensively and do expect a certain level of service. The reason I choose Stay Zeni as my preferred company to book with is their level of attention to detail - from reading the notes on my booking prior to arrival, to extras in the fridge, high speed internet, super clean apartments, reliable on-time check-ins and fluffy bedding, it is always an amazing experience.

I would also like to highlight Zoe, Connor and Cherry who always answer the phone in a cheery manner and go out of their way to make sure every stay is a five star stay.