Mysmartypants Avis 

***AVOID AT ALL COSTS *** Just as other people have said. Paid for 2 bras £98.28 over a month ago and...nothing!! I've phoned and left messages many times through their website page. All they've done is change status of order to "awaiting shipment” then saying “partly shipped” but never an email to say your order has been dispatched or anything from a courier to say we have your order. I’ve asked repeatedly for a refund and today they part refunded me £35.10!! Keeping £63.18 of my money for nothing!! With no explanation as to why? Don’t even deserve 1 star.

***AVOID AT ALL COSTS ***
Paid £95 for bra and pair of knickers 3 weeks ago and...nothing!! I've chased 2 times through their website page. All they've done is change status of order to "awaiting shipment" 2 weeks ago. I guess the ship is stuck in Hormuz - not. They obviously do not keep in stock the items they are selling. Zero customer service and business ethics.

Awful company sent items back and 6 weeks, emails, phone calls no response PayPal are now involved. Do not purchase anything from this site fake advertising don’t even think they are a company

Avoid! It has been more that two weeks since I made my return and still haven't receive the refund. Tried contacting customer service for multiple times but received no reply.

Seller didn't send the items until pursued through Paypal. No response to any contact channels advertised on website. Massive waste of time.

Complete Scam, been 5 weeks, no order, you sign in and it says the same message everytime....waiting for fulfillment. Have messaged several times, no correspondance, looked them up and the address is to a tesco express. Do not order

A month since order placed for 2 bras. Nothing received. No email reply from company to email. One to an answerphone message. Still no goods received nor meaningful updates. Pls refund my money.

I was a returning customer and had bought items from their website before. But the order I have made this year and the service I have received have been extremely disappointing. One item in my order did not arrive and was delayed, but after waiting for several weeks and I had not received the item and no updates in regards to the delay. I have decided to ask for a refund as it has not arrived, also process returns the other items. I have sent emails, "contact us" forms on their website, not answered their phone but I have received no email response back. They only processed the partial refund but not the other products! Very poor support team and no communication at all! Please don't buy from this website unless you know you want the product, because be prepared that you cannot return it!

I ordered a bra on 15/8/2025 for £58.....I'm still waiting for it to arrive! I have left 3 voicemails and sent 2 emails - no response whatsoever.
THIS COMPANY APPEARS TO BE A SCAM, AVOID AT ALL COSTS.
This kind of disgusting greed is sadly a sign of the days we now live in.

I made an order as a present for my wife's birthday, over 3 weeks ago. Not arrived, no sign of it. Invalid customer services number and no response to complaint email. Avoid - this looks like a scam business

Ordered 2 bras on 2/6. One was delivered on 25/6, which is quite slow delivery anyway, but one of the bras ordered wasn’t in package. Have emailed twice and left voicemail messages. No response to calls, and email responses sent to me were a link to shipment of the one bra I received, but did not address my query about the missing bra. £48 out of pocket with seemingly no way of resolving issue! Very poor customer service. Feels like theft of my £48 for goods not received.

I ordered a bra on 6th July 2025, waited ages for it to arrive. When I put it on the back disintegrated in my hand. I contacted the company to ask if the products they sell are 'seconds', I received an email of reassurance that the products were not 'seconds'. I said ok, please replace, no reply.... I have emailed again today asking for either an immediate replacement or an immediate refund, including postage.
Very poor customer service. Not one for writing reviews or reading them (unfortunately).

Terrible. They are slow to send out items, do not communicate, and online they say you have 30 days to return, but then in the packaging with items it turns out you only have 14 days, and you have to email the office in order to get a returns label, which will no doubt take ages to get a response. Do not buy from here. My second bra has not turned up at all - I've asked for a refund and they have not responded days later.

This company doesn't seem to have the items in stock. Made my order paid and almost 2 weeks later the items were still awaiting dispatch.

No response for a few days, had to contact my bank. Order was cancelled and I got a refund a few days later.

Hope they get better at inventory

Scam website Beware,

All the 5 star reviews are fake, the name of this website is similar to other websites as well.

Complete scam, do not order from

Placed order for Christmas. Still not arrived. Numerous messages ignored. I’m wondering if this is a genuine company or a scam. NOT recommended.

I can’t give less than 1 star, that’s the reason for my star!

Zero customer service. Had a return that wasn’t refunded even after more than a month. All my emails have been ignored! At a point I’ve managed to get in touch with somebody on the chat and they refunded my return as a store credit !! Now I have 280GBP to spend in a virtual shop that doesn’t sell products that fit me and that are not processing refunds in l time!!

Absolutely avoid this store, feels like a scam!

Haven't shipped product after 4 weeks and no response to my messages asking for an update.

I received my order in good time & the items were perfect. I was given a refund with no problems and they were very helpful. It's a shame I was misled by reading some poor reviews as my experience of them was fine.

Zero customer service. One star is overly generous. Do not use this company. I wish I had looked at reviews prior to ordering. Asked for an exchange at the beginning of November. Chased numerous times. Two times vague holding message and nothing since December despite several attempts. Request for refund completely ignored.