Ordered back on April 7th as offered a discount and extra busy board and order dispatched mid June. I brought this as a birthday gift for my granddaughter thinking it will arrive in time for her birth... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Got the photo box that rotates pictures for my husband for Christmas and he truly loved it, then my six year old for Valentine’s Day! He loves his as well. These are great and I plan to keep buying mo... Voir plus
L'entreprise a répondu
My order arrived broken (the outer box was bent due to Post Office handling), but as per the packaging notice, I videotaped opening it. I sent the video to this company and they responded right away,... Voir plus
L'entreprise a répondu
Great service and relatively prompt delivery given the time of year ie. Christmas period. I love the personalised ornaments - they look great. The only one I'm a bit disappointed with is the fishing... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Sowood, we believe that every story deserves to be illuminated. Our brand is dedicated to creating high-quality, meaningful, and personalized gifts, including LED light frames and custom keepsakes that reflect individuality, love, and connection.
Coordonnées de contact
2586 Moore St, 80215, Lakewood, Etats-Unis
- support@mysowood.com
- mysowood.com
3,1
Moyen
24 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very Pleased
Product is well made-very pleased with how the photos came out. It was well packaged and arrived quickly and on time.
24 novembre 2025
Avis spontané
Réponse de SoWood
Thank you so much for taking the time to share your kind feedback on Trustpilot!
We’re truly delighted to hear that you’re very pleased with the product quality, the photo results, and the packaging — and that everything arrived quickly and on time. Your words mean a lot to our team and motivate us to keep delivering the best experience possible.
We hope your product brings you many beautiful memories, and we’d be honored to serve you again in the future. 💛
Unique handmade products
The website has many products made from wood. I am quite interested in the products of this website. Very reputable.
15 août 2025
Avis spontané
Réponse de SoWood
Thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service made a positive impression on you. We truly appreciate your understanding regarding the issue with your order, and we're so glad we could quickly resolve it for you. Your feedback motivates us to keep providing the best service and products possible.
Thanks again for your support, and we look forward to serving you again in the future!
Etwas mühsam, aber am Ende cool
Das Produkt (Phot-Flip-Box) war bei der ersten Lieferung schon cool, leider aber defekt. Nachdem ich mich bei Sowood gemeldet habe und 2x nachgefragt habe wurde es top abgewickelt und ich habe das Produkt neu erhalten. Ich musste die Bilder zwar selbst einsetzen, aber es hat mich nichts extra gekostet und das Produkt ist schön und funktioniert.
23 juin 2025
Avis spontané
Réponse de SoWood
Thank you so much for your kind words! We're thrilled to hear that you love our products and that our customer service made a positive impression on you. We truly appreciate your understanding regarding the issue with your order, and we're so glad we could quickly resolve it for you. Your feedback motivates us to keep providing the best service and products possible.
Thanks again for your support, and we look forward to serving you again in the future!
Alt for lang leveringstid
Kørte stor kampagne op til Mors dag (som lå 11. maj).
Bestilte d. 28. april og d. 29. får jeg en besked om at pakken er på vej, men i dag d. 12. maj er den stadig ikke nået frem.
12 mai 2025
Avis spontané
Réponse de SoWood
Hi Mikkel, thank you for leaving a review and sharing your experience with use’re truly sorry to hear about the delay with your order, especially since it was for such an important occasion like Mother’s Day. We fully empathize with your feelings and recognize how this situation has caused disappointment and anger.
Due to international shipping, delivery can sometimes take longer than anticipated. Your order, placed on April 28, went through our standard production time of 0-5 business days, followed by 15–18 business days for shipping within the EU. Based on this timeline, your package is expected to arrive within the next few days. You can track your order through PostNord or Royal Mail using the tracking number we provided to monitor the delivery status.
As a growing brand, we place the utmost importance on customer satisfaction and strive constantly to improve. We would be incredibly grateful if you would consider updating or removing the review, as we are dedicated to resolving any issues you have encountered.
If you have any further questions or concerns, please don’t hesitate to reach out to us at support@mysowood.com. We are here to assist you with any issues, and we will ensure everything is sorted out to your satisfaction.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.