Mystery football kit co Avis 

We ordered a top for my son for Xmas. We ordered a 11-12 years but received a 9-10 years so was too small! I have emailed twice to confirm the best way to exchange this top and have sent it back as instructed by the website for an exchange. Haven't had acknowledgement of either the email or return. Very disappointing customer service.

Horrendous company.

So not order go to any other. No customer service. No way to cancel apart from having to cancel your cards.

2 months emailing with no response.

DO NOT ORDER FROM THIS COMPANY.
Items ordered beginning of December, says items are with Royal Mail, but no tracking information and no response from them.
Avoid at all costs, just a shame I didn't read reviews before ordering. I can't afford to be scammed, shame on the people behind this company.

Avoid ….. returned item and haven’t received money back , I have emailed them several times and no response … Avoid Avoid Avoid

Do not order from this company! My son ordered a shirt for a friends birthday, item was apparently sent but not delivered and returned to sender according to Royal Mail.
Have been chasing the matter for weeks and have had no response whatsoever.
They have utter contempt for customers, avoid at all costs.

No receipt of order. No response to customer service requests.

The reviews are correct.

My brother ordered a shirt for my birthday. The order took a very long time to arrive and eventually did, when I was away.

Royal Mail took a photo of the shirt hanging out of the back door letterbox. Upon my return, the shirt is nowhere to be seen.

A neighbour didn't take it, so the only other option is that the initial driver took it, or another delivery person took it.

Royal Mail don't allow the consumer to raise these types of issues, it has to be the seller. I've tried contacting the company for 2 months now without a response.

Please avoid.

So wish I’d have read these reviews before purchasing. I’ve placed an order for my sons birthday - although we’re only 10 days into it, the shirt has been saying dispatched by Royal Mail for the last 4 days no further tracking. It purely means the company have printed a label for it to be shipped it hasn’t actually got to posting yet. Although this doesn’t sound awful - my complaint is NON EXISTENT customer service. 4 emails , a review on their site and still nothing . It just makes the whole thing so stressful . This is for my sons birthday and as sad as it sounds I don’t have the money to go elsewhere or buy something else. Reading other reviews it now sounds like a refund is going to take forever, my son now won’t have a present and this isn’t an exaggeration - real life. Angry with myself for not reading all reviews

Awful company. Requested to cancel. Ignored, despite 6 emails. Took 3.5 weeks to arrive. Requested to send back for refund. Ignored. Conmen and will be reporting further.

I’ve emailed this company 5 times no response order says dispatched but item has never shown up customer service is none existent

Det her er nok det værste jeg nogensinde har oplevet inde for onlinehandel… de siger maks 2 måneder for at pakken kommer nu det 9 måneder siden jeg bestilte og har endnu ik fået min vare. Det har Ska du aldrig købe fra det er ren fup😡

Kjapp levering, ingen toll, kul drakt! Absolutt verdt pengene.

Do not order from this company!! I set up a monthly subscription you are meant to receive a new top every month. Second top has arrived and it's exactly the same as the last one. Sent emails with no response. Shocking customer service!

My shirt arrived quickly and was exactly what I ordered!

Up the Malaga!

Arrived very swiftly and really happy with the surprise shirt! Couldn’t have asked for a better service! Will be ordering again very soon.

Bought 3 jerseys and no sign of them. According to the Royal Mail tracking number, Royal Mail have still not received it. No response to emails. I had ordered in the past and delayed delivery was blamed on Royal Mail and was given a refund eventually and at least they engaged by email but on this order I've received no communication whatsoever.

UPDATE - I wish to retract my previous review, I have now received said item. Yes it did take 27 days to get to me but it is now here. Question is: What shirt shall I receive.

Appalling…no other words required just appalling

Website looked really good with actual reviews so ordered for my son's birthday .. have been waiting for months with no reply - sent about 15 emails - tracking shows the item leaving the UK on 27 Feb and then nothing after that. DO NOT USE THIS COMPANY!

Don’t order from these!! Stole my money and won’t answer emails. Scam