My Supper Hero Avis 

795
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Customer service (Luiz) quick and efficient. I had emailed a few days after ordering to check that the box wouldn't contain the receipt since this was being received as a gift. This was confirmed c... Voir plus

Noté 5 sur 5 étoiles

I recently tried Supper Hero Meal Making, and it was amazing! The customer service was top-notch—everyone was so friendly and helpful, making the whole process a breeze. The food itself was inc... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was given a special offer on these boxes - completely free because I drive a Mini. What an absolute treat this turned out to be. Well packaged, everything beautifully fresh, easy to follow instr... Voir plus

Noté 5 sur 5 étoiles

Great customer service prior to despatch, prompt delivery, well packaged to keep items cool during transit and after delivery. Fresh ingredients. Generous portions just for two. The dressed salad and... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Livraison de repas à domicile

Écrit par l'entreprise

My Supper Hero lets you eat brilliantly at home, with less than ten minutes of prep, from properly sourced ingredients you can trust. MSH is here to help busy people take back control of their own time and enjoy fabulous food at home, while having a positive impact on our communities and the environment.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

795 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

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4,2

Tous les avis

(795)

6 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Lived up to the hype!

Ordered two boxes for my sons birthday and wasn’t sure what to expect but WOW! Easy instructions and the food was fabulous. Really good value for money. I’m giving just 4 stars because quite a lot of the tomatoes were on the turn and had to be binned. Will order again.

31 août 2023
Noté 5 sur 5 étoiles

Fabulous flavours

I've ordered from My Supper Hero twice now - the Seoul Sizzle BBQ and the Brazilian one. Both awesome. Fabulous flavours and very little hassle to get an impressive meal on the table that wowed the diners. Food packaged well. DPD not the best at delivering (dumped on doorstep on a very hot day without ringing the bell), but fortunately I spotted it quickly, and that's not a fault of My Supper Hero! Really impressed. Will use again.

9 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Another great experience with My Supper…

Another great experience with My Supper Hero, very easy tp order and straight forward to make. We had the Piggy Hero Burgers and unfortunately they have spoiled all butgers for us forever!! Absolutely delicious, amazing caesar salad with it and very reasonable price especially for a hungry family of 4! Can't wait to order again!

3 août 2023
Noté 5 sur 5 étoiles

Great!!!

Bought as a birthday gift for my foodie friend, she absolutely loved it- recipe card was easy to follow and the food tasted great. Communication regarding delivery was amazing, only let down was the delivery driver not knocking the door when he arrived and leaving it outside so it could have gone missing!

7 août 2023
Noté 4 sur 5 étoiles

Superb meal with little fuss

We've had a few meal kits from other companies since lockdown. This was by far the simplist to cook - with no compromise on the taste! Instructions were clear and the food was fresh and really yummy. Packaging was good, however, the only negative was the tomatoes were very ripe, and so squished on arrival. Apart from that, a top class meal and we will be ordering again.

20 juillet 2023
Noté 3 sur 5 étoiles

Not very impressed

I really wasn't impressed with the meal and how each item was vacuum-packed. I personally would not have chosen to buy the meal. The portion size of the meat was very good.

22 juin 2023
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Réponse de My Supper Hero

Thank you for taking the time to share your feedback, Paula! We're very disappointed to hear that you didn't enjoy everything about our Cote De Boeuf. Our chefs aim to please everyone who dines with us, but it's clear that we didn't meet your expectations this time - a member of our customer support team will be in touch via email to discuss this further.

Noté 3 sur 5 étoiles

Missing ingredient

We had used MSH before and been very happy with the level of service, however this time our order was missing the gravy - really disappointing given that it was too late for us to source anything else to use in its place. Not great as we were relying on this meal for a birthday celebration at home instead of going out. Confidence in MSH inevitably questionable.

11 août 2023
Avis spontané
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Réponse de My Supper Hero

Thank you for taking the time to share your feedback, Emma! We're very disappointed to hear that you didn't get to enjoy the full Roast Dinner. Our chefs aim to please everyone who dines with us, but it's clear that we didn't meet your expectations this time - a member of our customer support team will be in touch via email to discuss this further.

Noté 5 sur 5 étoiles

Food was absolutely delicious

Food was absolutely delicious, restaurant quality and really simple to prepare, cannot wait for my next box.

19 juillet 2023
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Réponse de My Supper Hero

Thanks for the feedback Lynne. We're delighted to hear that you enjoyed your meal!

Noté 5 sur 5 étoiles

Excellent meal

Excellent meal. All ingredients were packaged safely and fresh. We had this as a date night supper and was delicious. We have now joined the club and looking forward to our next meal. We have also recommended to our family.

19 juillet 2023
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Réponse de My Supper Hero

Thanks for the feedback, Caryl. First off, welcome to the club! We're delighted to hear that you enjoyed your meal for date night! Looking forward to serving you again soon.

Noté 4 sur 5 étoiles

This was our first purchase from MSH

This was our first purchase from MSH. Idiot delivery driver left our box on a neighbour's doorstep, in the pouring rain. Found two hours later - cardboard box had totally disintegrated but thankfully the contents survived as the majority was vac-packed. Only the Yorkshire puddings suffered, but we managed to revive them to an edible standard.
Meal was absolutely delicious, faultless, from the beautifully-seasoned creamed cabbage to the unctuous gravy, and very generously portioned. Can wholeheartedly recommend

22 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Delicious and fresh! So many lovely flavours

Great customer service prior to despatch, prompt delivery, well packaged to keep items cool during transit and after delivery. Fresh ingredients. Generous portions just for two. The dressed salad and sticky toffee pudding had to be saved and eaten the next day as there was so much to eat. Clear preparations and cooking instructions, perhaps the estimated time to prepare took longer than stated, but well worth the extra time it took for a delicious meal.

12 juillet 2023
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Réponse de My Supper Hero

Thanks for the feedback Christine. We're delighted to hear that you enjoyed your meal.

Noté 5 sur 5 étoiles

Customer Service

Not much fish, and peppered up.
Not as advertised

Now corrected.

Thank you Mike 😊
These guys listen to your feedback and help correct any issues.

Very good support and excellent service.

13 juillet 2023
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Réponse de My Supper Hero

We're very sorry to hear you didn't enjoy your meal. We'll be in touch with you directly to understand what we could have done better.

Noté 5 sur 5 étoiles

The quality of the food is excellent

The quality of the food is excellent. We’ve had a couple of meals and they taste like restaurant quality in your own kitchen. Excellent for date nights.

13 juillet 2023
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Réponse de My Supper Hero

Thanks very much Jenny. Can we hire you to write our marketing pitches? 😉

Noté 4 sur 5 étoiles

This was a new experience and worked very well for a holiday treat

This was a new experience and I appreciated the timely and helpful response to questions regarding delivery options.
We enjoyed the meal with family whilst on holiday. The cool box with freezer packs and wool insulation worked very well for our journey.
I probably would have made a better job of cooking the meat using my own oven. It was a little over done and the veg too but the taste was very good.

6 juillet 2023
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Réponse de My Supper Hero

Thanks for the feedback. We'll be in touch with you directly to understand if there's anything we could have done better.

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