mySycous Avis 164

Kerry was amazing. She stayed on the phone and resolved all issues to the later.

I had an appointment with MySycous and not only was the engineer lovely and proffesional but the whole experience in communication from customer service to getting the appointment arranged was great and i would certainly recommend them the issues were resolved swiftly and im now confident if ever needing their assistance in the future

Alannah Very well spoken and helped my situation

Thank you AD (Aliter) for resolve my major issue with heating and hot water.
I cannot recommend and rate this support coordinator enough. She went above and beyond in helping set up my tenants energy account after multiple other avenues failed. What seemed like an impossible task was handled with persistence, professionalism and genuine care. AD's communication was clear throughout and she showed real dedication to getting the issue resolved rather then passing it on. It made a huge difference during a stressfull time, her support to the matter didnt go unnoticed. Fantasic example of outstanding sevice - reliable, proactive, and genuinely committed to helping others. Thank you again. 10 out of 10 service. Very thankful Dan

Alana was excellent. Extremely patient, knowledgeable and helpful.She resolved my issue to the fullest extent and quickly.

I want to express my gratitude for the outstanding service provided by Gracie Sankey. In a time when many people only complete part of their job, Gracie consistently goes above and beyond—giving 1000% to ensure every issue is fully resolved.

Her kindness, dedication, and genuine willingness to help truly set her apart. She is committed, patient, and exceptionally thorough, and it shows in every interaction.

Gracie is a true star within the company, and I wish there were more people like her. Thank you, Gracie, for your remarkable service.

So far has been taking a while to sort issues with billing but customer service has been very helpful, mainly Roger greenwood has properly looked into the issue for me. Has been helpful and supportive

Been sent a bill for a service I have never used. Never consented for my details to be shared and never consented to be contacted.

Failed to acknowledge a data subject access request.

Avoid this company at all costs.

I spoke with Carl at mysycous because the app wouldnt take my payment. It turns out I had been doing it all wrong. He helped me step by step. He is a top man.

I received good support and hopefully my issue will be resolved.

had a postive expertence with mySycous overall. The process was straightforward, communication was clear, and everything was handled professionally. The team was responsive and delivered what was promised. I would consider using mySycous again and recommend them to others looking for a reliable service

Very bad experience, MySycous app is absolutely useless. They are not even officially registered energy provider ! After topping up credit is not always straight away on the meter. Top up through the app is simply no possible, but they claiming that issue is resolved. Cost of heating and hot water is just shocking. All top ups are gone in few days, and I am still freezing in my flat. Absolutely joke.

Good customer service, although not the fastest, the issue with our account being set up incorrectly was resolved by Roger Greenwood and bills issued in the incorrect name were credited back to our account. We still await the revised bill to be generated but Roger assured us it will be done soon. Thank you.

Awful awful customer service. We have had 4 power cuts in 1 month and when I call them to ask for any sort of assistance or compensation as I cannot work without wifi and it is freezing in the house, they simply HANG UP THE PHONE? I’ve never seen anything like it.

Our house is fully electric so without electricity we don’t have heating, we cannot cook, no wifi, everything!

Abysmal service and just a general lack of human decency.

Will definitely be putting in a formal complaint against this company.

Alannah Wilson turned me from a very upset customer to a happy and grateful one in single phone call. My first interaction with MySycous customer service team was truly horrible yesterday morning as I was blamed for not clearing an outstanding bill due to MySycous 4-month delay in registering my property with them and letting me know they were my new service provider. I was not listened to nor did I feel understood and the call centre operator kept reiterating that I was at fault and needed to take responsibility for a debt that has been accumulating without my knowledge of the same. Luckily, Alannah put things right for me yesterday evening. I was very hesitant initially as I requested to speak to a manager and I feared I would be treated in the same appalling way I had been treated by Aleta earlier that same day. However, Alannah acknowledged that I immediately set up an agreed upon payment plan, which I adhered to, as soon as I first received communication and instructions from MySycous as to how to set up my account and then proceeded to fully resolve my query. Alannah, you are a star and your empathy, ability to listen attentively and problem solve got me through a very stressful day. Thank you!

If you dont have to use this company DONT !!!!!! there customer service is a big fat ZERO it took a month to get a refund and on an earlier occ they took money on a direct debit that did not show on my heating/hot water acc that took an age to sort out, they are quick to take your money but not so quick to pay it back. they say they have to check the system to hang out paying

lovely company and lovely staff, ive had an outstanding experience with MySycous and i must say I've never come across such excellent customer service before, keep up the good work

My communication was dealt with professionally and swiftly.
Excellent customer service

Unresponsive, incompetent and unreachable.

If you’re a managing agent, RTM director or block manager thinking of using Sycous for heat billing at your development, I would suggest looking elsewhere.

MySycous is taking over heat billing for the development I live in.

As part of this they need to fit a heat meter in my flat. They sent incoherent appointment letters to everyone with. Time and date - but then is less prominent text said that’s you didn’t confirm the appointment they would cancel it.

I didn’t notice that text so the appointment was cancelled. When I realised and called and booked a new appointment the engineer failed to turn up during the four hour slot I was given. The company the claimed that the engineer had knocked on my door.

That surprised me as the time I was told he had knocked I was quite literally next to my front door, clearing the area he would need to work in. I also have two dogs who get excited when anyone knocks on the door - they were completely silent at the time they claim the engineer tried to attend.

Having had four hours of my time wasted I’ve asked for a specific time slot rather than a four hour window. The scheduling team are vague and non committal and say things like “I can put a note on the job so that the engineer tries to attend at that time”.

Even that has taken me over an hour on the phone split over several phone calls and several emails. They only occasionally answer the phone, and promise to send emails that never arrive. I had to hold for 15 minutes twice just to speak to a human.

I’m dreading what will happen when they actually start billing us.

And I’ve no idea how they’ve achieved B Corp status when their customer experience is this bad.