Tap Score Avis 184

I was extremely pleased with my experience with Tap Score and SimpleLab. I had three tests of different water sources that I needed results for quickly. The team from SimpleLab helped me to get them tested quickly and accurately, even when UPS messed up the overnight shipment (Kate and Shelby from SimpleLab sent another one the next day overnight!). In addition, I was able to talk to water expert Johnny for help understanding my results, even though the interface that I received was very intuitive and easy to read. He was extremely helpful in getting the low down with my results.

At the same time, I had also sent in a different water source to a competing service, SafeHome, so I can compare TapScore against SafeHome. SafeHome was more expensive to test a city water source (about $30), they were a few days slower, and their report wasn't as easy to interpret or read. I'll definitely use TapScore again when I need to test water. Highly recommended for their professionalism, speed, and accuracy. Thanks, guys!

I have been struggling to resolve my home well-water issues...very frustrating and demoralizing to have lousy water. I reviewed a few labs to access my water’s issues and selected SimpleLabs. Unbelievably sound choice and my good fortune. From the outset, each of the rep walked me through the process... helped me get my head around the best treatment equipment solution. I simply cannot say enough good things about SimpleLab. If you are dealing with water issues, then the people at SL will help and guide you all the way.

I was very happy with the whole process, and had a great conversation concerning my issues with our water. Very informative and helpful.

Got a water test, and was able to run through it pretty easily. Test came back and found out we had elevated levels of chlorine by products. Needed some help, so reached out to support, and they answered questions that I had. Great experience overall

This service was great--extremely easy to take the sample and send back, and very helpful advice, especially when I had extra questions I got a speedy well informed response that is making me more confident in how to use the water in my home. Thank you so much!

This was an easy way to test the water in an older home we recently purchased. It flagged some issues with our plumbing, and also provided us with the tools to speak with our local water utility about potentially upgrading our service line.

I tested my drinking water prior to installation of a tankless hot water system. Test was comprehensive and simple with good reporting.

Tap Score gave us a thorough and easy to read report. Our water was high in uranium and I appreciated the suggested treatment options that accompanied the result. I ended up going with one of the recommended filters and it saved me a lot of research.

Easy to order, arrived quick, tracked status on their website, results were prompt, and they quickly answered a question I had about the results. Couldn’t ask for better service! Shout out to Shelby and Johnny!

Excellent customer service. After installing a whole home filter, I wanted to test to make sure we didn’t have PFOAs in the water. I sent the kit in and had some questions while we waited for the results. The chat and email response was fast and helpful. And we were happy with the results and the level of detail provided

We bought a house with a well and needed our water tested, Kate and the rest of the team went above and beyond. They even went as far as to recommend what they thought to be reasonable solutions to my water problems when the sales people in my area were touting their $3000+ products that may or may not be necessary.

Really excellent service from start to finish. Received my testing package promptly and the instructions for taking the sample and mailing it back were crystal clear. I received the results on the 6th business day after their receipt. The web interface for displaying the results was excellent. I had a few questions which were answered immediately and thoroughly in an online chat. Pricing was very reasonable compared to competing services. Definitely deserving of five stars!

Simple water provides a easy solution for water testing for anyone needing a piece of mind regarding their water supply. Quick easy to understand results.

The test results came back and did not match my water profile at all. I have very hard water from a well and their results showed it as very soft water. After some back and forth on this, they agreed to test the pH of another sample. It tested hard, as it always has. They tried to tell me that the pH of my water must have shifted from being very hard to being very soft (first sample) and then back to hard, all in a matter of a couple of weeks. Sorry, but aquifers don't work that way. They did refund my money, but I would never trust any of this companies results or anything that they say.

i just spoke with the Tap Score engineers on the phone -- first of all, awesome that they put kind, smart water chemistry PhDs and engineers on the phone, not just token customer service bots. Anyway, they did an amazing job all around. the test was easy, fast, and really really informative. They charged no extra money to spend 20 minutes on the phone with me and helped me pick out the right water treatment equipment for my home. this is a great service. if you have questions about your water and you can afford this $, i strongly recommend tap score. they score your water health out of 100 and then if you fall short, tell you how to get there affordably.

SimpleWater Tap Score is professional with great customer service.
I searched locally and could not find the detail that I wanted in a lab. I am very happy to have found a lab that can do most all the tests that you would want. I initially settled for a bacteria test and an organophosphate test because I was concerned that a nearby agricultural canal might be contaminating my well. I spoke with at least 4 different individuals at the lab and all had understandable information and excellent support. The procedure for testing is clear and the lab tests are reasonable and come back with exceptional detail well beyond what you might expect. Options are suggested for dealing with the result of the tests and every e-mail I sent in with questions was answered promptly. I will not hesitate to order further lab tests as they are needed.

Great company! Owner is a good person who genuinely cares about each and every customer. Try it for yourself and see the great service SimpleWater Tap Score has to offer, Highly recommend this anyone! Thanks A++++++++++

They found things in my water that I had no idea would be there and they recommended a filter to help.

Exceptional customer service. I used their chat feature and was immediately connected to a water engineer, who was able to answer all of my questions VERY thoroughly.

I've used other labs in the past and this is more affordable AND the reports are so much better. I've tested by water wtih Tap Score twice and I couldn't recommend them enough!

My wife and I wanted our water tested because there were some strange smells coming from the kitchen tap. We know that children are much more sensitive to toxic contaminants in water and we needed to make sure our family is safe!

The folks at Tap Score did a great job of explaining our testing options and making the entire water testing and treatment process very easy.. We purchased two tests and after following  easy instructions we waited a week to get our results. Wee found some heavy metals and other stuff in our water that we had no idea was there.

The Tap Score customer support people did an outstanding job of explaining how I should go about removing these contaminants from our water for as low a cost as possible. Thanks for all your help! .

very knowledgeable, friendly and helpful. they helped us all the way in brazil ! The team was always available to chat when we wanted to review water questions we had. and very patient.