Myticketyboo Avis 

I don't normally make public reviews, but I was so impressed by Mytickeyboo's Customer Service, I just had to make a statement.
My query related to amending two tickets and the extra cost I was charged, which I thought was above what I had expected. I received an immediate response to my query and there were a number of emails back and forth to get to the bottom of the issue over a period of time. I never expected such a dedicated response and we finally got to the bottom of the issue. One very happy customer!

Sonia has been very helpful by quickly replied to my initial messages and kindly resolved the issue. I already installed APP and will surely use this company going forward.

Very good customer service. I had my issue dealt with swiftly and professionally. Would definately recommend their app.

Thank you for the discount on my first time buying on ticketyboo looking for more resonable ticket price.
N Campbell

Easy to use, and super speedy refund with no admin fee when I needed to change a ticket I'd bought.

Poor. I was sold a ticket with a Senior Railcard discount for a 640am departure into London. The on board ticket inspector remarked that the railcard was not valid at that time and my ticket provider should have known this. Would not use again.

When I found that you couldn’t put in ‘Boundary of Zone 6’ as your home station (this is only relevant to Oyster Card users in London), I emailed them. They replied promptly saying they would forward my mail to their technical team. Two days later I got a mail saying they were going to try and incorporate the feature.
However, despite all that, when I put in my journey (from the station on the boundary of zone 6 and with my railcard), the price quoted was over £10. I knew that wasn’t right, so I bought it from a machine at the station, £4.95.
They seem like nice and helpful people, but there is something very wrong somewhere.

Spent an hour trying to book a simple return ticket for 2 for next day. Every time it says “There is an issue” No explanation and no tickets. Gave up.

Tried booking for next day? Newcastle to Northallerton, been on 30 mins ! Issue with basket ? Every time! Ok on Lner app!

Much appreciate the cheaper tickets and no admin fees.
Find the refund process frustrating as none of the tickets (I travel a lot) I’ve needed to be refunded I’ve been able to online - I’ve had to email customer services each time and that takes about 48hrs to hear back. They are helpful tho. The clunky refund process gives this a 4 rather than 5.

Easy to use app to book train tickets.
Brilliant Customer Services when something goes wrong.

It's far from perfect. The app issued me with an E ticket on a route that doesn't accept E tickets yet. And it's still doesn't give anymore information than any other app. Buying a ticket is still far to complicated and still doesn't help buying the correct ticket. I want to see information included like. You can use the ticket on any train and train company on the day of issue. Or restricted to time and train company. And when it says any route permitted. I want to see the list of stations on the routes permitted. And the same with Direct route via named stations.
Come on guys make it easy! And to guys sat behind desks designing these apps. Just because you understand your own jargon do not presumes the travelers do.

Absolutely brilliant. Got tickets much cheaper than elsewhere. Very easy to navigate.

Their customer service is fantastic. A big shout out to Sonia who sorted out my query incredibly quickly.

I'll be using them from now on.

Downloaded the app and got a good deal on a railcard. Unfortunately it just doesn’t seem to work when trying to book tickets!

Brilliant introductory offers for first time users, saving money on both Railcard and first booking. No booking fees means I will be using ticketyboo for any trains in the future. Friendly easy to use app

What a great app! I have used a few but this is by far the easiest. Great interface, very user friendly. Have already recommended to multiple friends and family.

No fees. Nice interface and straightforward unlike other apps.

Simple familiar interface. Does what it sais on the tin, no nonsense. Give me more of that please