Can highly recommend Nabiitopia! I ordered some stray kids merchandise and it arrived neatly packaged and with some freebies! The Nabiitopia team was also kind and quick when answering questions 😊
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Lisez les avis des autres
Ordering and delivery went perfectly fine. My main complaint is that I received 4 of the exact same PC. I appreciate it’s effectively a blind order and randomised, but you cannot tell me it was impos... Voir plus
the first order i received turned out to be the wrong item, however their customer support was amazing with quick response times and a pre-paid return label. i was then assured that they would send... Voir plus
Super professional! Everything was packaged well and the team were great about giving updates for potential delays etc. You can tell they take care with people's orders as well - the little extras/fre... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
UK events, official and fanmade kpop merchandise for fans by fans!
Coordonnées de contact
Royaume-Uni
- nabiitopia.com
4,2
Bien
30 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Can highly recommend Nabiitopia
Can highly recommend Nabiitopia! I ordered some stray kids merchandise and it arrived neatly packaged and with some freebies! The Nabiitopia team was also kind and quick when answering questions 😊
23 mars 2026
Avis spontané
Hyunjin Necklace
I was so excited to receive my package in the mail, it is amazing and it was so exciting to get! Thank you so much!!!!
17 mars 2026
Avis spontané
Can’t recommend for blind purchases
Ordering and delivery went perfectly fine. My main complaint is that I received 4 of the exact same PC.
I appreciate it’s effectively a blind order and randomised, but you cannot tell me it was impossible for them to swap even ONE of them out. I’m now stuck with 4 PCs that cost me £30 each that I have zero chance of getting any value back from.
17 mars 2026
Avis spontané
Never seen anything
I placed an order in October, and at that time I was told that the product would be delivered in January. By February, nothing had arrived, so I contacted them by email. I received a reply saying that delivery would take place in February.
Now it is mid-March and I still have not received anything. I emailed again and within one minute I received exactly the same reply as in February.
I then wrote that I would appreciate a personal response, because I am slowly losing trust. Shortly afterwards, I received a reply saying that I am a rude person, that I am no longer allowed to order from their shop, and that my order would be cancelled!
How unprofessional is that? Never again from this shop! They are only polite as long as you stay quiet. Really disappointing.
Now I am curious to see whether I will actually get my money back. I will provide an update!
15 mars 2026
Avis spontané
thank you but won’t be a returning customer
the first order i received turned out to be the wrong item, however their customer support was amazing with quick response times and a pre-paid return label.
i was then assured that they would send out the correct item within 2 days with a new tn, a week passed but i heard nothing so i had to contact them again. this time they said it would be dispatched that day however, it was sent out a few days after this
i received my order today so thank you, however i probably won’t shop here again due to a lack of reliability imo. i don’t want to shop somewhere and be constantly in doubt of whether i will receive my order, i have to wait on 2 other preorders to dispatch so hopefully those go more smoothly
22 février 2026
Very good customer service
Very good customer service
And will reply fast when need to
Would buy again 😊
22 février 2026
Great experience, super professional!
Super professional! Everything was packaged well and the team were great about giving updates for potential delays etc. You can tell they take care with people's orders as well - the little extras/freebies matched what I ordered perfectly! Thanks guys! Will definitely use again.
22 février 2026
Amazing
Shopped with nabitopia a lot always suc mj a great experience every order received and packaged with care and love the freebies too so cute , amazing service 100% would and have recommend friends into k pop to shop with nabitopia :)<3
22 février 2026
Nabiitopia are so brilliant
Nabiitopia are so brilliant! Everytime I order from them I am so happy with my purchase and they're so reliable and great at communicating when I should expect my parcel to arrive. I really love the extra mile they go to adding in freebies!
24 février 2026
Avis spontané
my magazines all arrived safely while…
my magazines all arrived safely while being securely packed and i appreciate that!!
30 janvier 2026
Amazing shop!!!
Amazing shop! Amazing service! Amazing people running it! Communication is great especially if you have any questions or concerns! Never had a problem and will continue to be shopping here!
29 janvier 2026
I have always loved buying from them…
I have always loved buying from them and will continue to always! Very communicative and helpful if I ever have any questions!
29 janvier 2026
Arrived perfectly !
15 janvier 2026
Avis spontané
Very slow with shipping
Very slow with shipping. It says my package had been sent on dec 29th. It didn't they created the label, that's it. To get that info, I had to download an extra app. Not going to order there again if they mess up with my second order there too.
29 décembre 2025
Réponse : Nabiitopia
Hi Sarah,
We’re sorry to hear you’re disappointed with your shopping experience.
I can confirm that your order was dispatched on 29th December. The shipping option selected at check out was standard international shipping, which does not include tracking. The number you were provided with is a package reference number, not full tracking. This is outlined at checkout and in our shipping information.
Both UK and international post experience delays over the Christmas to New Year period, particularly with untracked services, which may have caused a delay in the receipt of your item.
We always encourage customers to contact us directly by email first if there are concerns, as we’re happy to help and resolve issues where possible. Public reviews can significantly impact small businesses like ours.
If your order does not arrive within the expected timeframe, please reach out to us and we’ll assist further.
Pastel Pink Dream
Absolutely happy with the items I ordered. The design of everything, like keychains & charm bracelet, is sooo pretty, cute & dainty. It's a fabulous mix of pastel princess aesthetic & Stray Kids. I can't wait to order more!
17 novembre 2025
Very good!
The delivery was faster than expected and I love the official products, they were a good price and I love them so so much! Thank you
30 novembre 2025
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