Neighborhood Assistance Corporation of America Avis 

Patience and diligence is exactly what you need when navigating the home buying process with NACA, but the process has been seamless thus far with our counselor Esme Redman. She has been the most patient and is a very effective communicator. I have felt guided and supported by her the entire process and I feel confident that we will secure the best possible outcome as first time homebuyers and newlyweds! I never thought the home buying process would be a piece of cake, but Esme has made sure we have been abreast with all that we have needed this far. So happy wit the process thus far.

My counselor spent hours (literally) going over everything and making sure I understood the process and what needed to be done in order to purchase a home. It’s a lot of work but it’s not impossible and you have to be ready to put in the work. They don’t judge you by whatever situation your in or your credit and are very understanding!

My counselor was very helpful and insightful on the mission and process of receiving help from NACA programs.

I originally engaged with NACA back in 2024. At the time, I stepped away because I realized I wasn't fully ready for the homebuying journey yet. While my counselor back then had some communication flaws, the connection was okay.
Fast forward to 2026. I felt ready, paid my fee, and got back on board. That's when the real issues started. From day one, my new counselor's energy felt off—cold and unenthusiastic. Things quickly spiraled into unprofessionalism. After setting up our next meeting, I called to confirm and was told no appointment existed in the system even though I saw it in my portal. They rescheduled me, and on the day of that meeting, she simply never showed up. No call, no text, just an unread email at 9 PM.
When I called back, I was sent straight to her voicemail, which was ignored. Supervisors ignored my callback requests too. To top it off, they quietly booked another appointment for 9/15 behind my back without checking if I was available. This program treats clients with zero accountability. The communication is completely broken, and leadership does nothing. I am pulling out entirely because this disorganization is unacceptable.

My husband and I just started the NACA home buying process with the Memphis, TN regional office. I must say it has been a manageable experience so far. We are in the paperwork processing phase and it's not as bad as some TikTok reviews state. We are very pleased right now and our counselor has been very helpful with making sure we have all our documents and making sure we hit our deadlines.

The process with NACA has been so easy so far! It does take a while depending on your situation, but you can tell the people who work at NACA really care about the mission and the people that they work with. They want you to ow a home, but they want you to be able to own a home financially. They make sure you are fiscally responsible, able to save and pay a mortgage before you can ever get qualified. That makes me more confident in NACA as a whole, and I'm happy to have heard about them from my friend who bought their first house through them.

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My experience with NACA has been really positive so far! The process does require patience, organization, and a lot of documentation, but I appreciate how much they focus on making sure you’re truly financially prepared for homeownership. The payment shock process has also helped me become more disciplined with my finances and confident in what I can comfortably afford. It can feel overwhelming at times, but overall I’m happy I chose NACA and excited to continue my home buying journey!

This whole experience has been a great opportunity. The counselor has been nothing short of amazing. The workshop was very informative. Every part of this experience has been great. Already recommended to friends and family.
Dayna Livingston

At this time I’m actively going through the process of being NACA qualified. The journey so far has been ok. It just takes a lot of time and patience. But, although I have confidence in the end result.

NACA has been very helpful! We still need help though. Desmond & Yolanda S.

Getting approved for a mortgage with no down payment, no closing costs, and a below-market fixed rate — something I honestly didn't think was possible in this market. The financial counseling also helped me build better saving and budgeting habits going in.

They deliver on something genuinely rare: real affordable homeownership access for buyers who'd otherwise be priced out, with terms you won't find at a traditional bank. Once you're paired with a knowledgeable counselor, they're a great advocate throughout the process.

The process takes time and patience — appointments sometimes get rescheduled, and counselor responsiveness can vary. It's worth planning for a longer timeline and staying organized with your paperwork, but the end result made it worthwhile.

My wife and I are currently going through the NACA home-buying process, and it has been a genuinely positive experience. NACA’s commitment to helping families achieve affordable homeownership—especially with no down payment, no PMI, and no closing costs—has made a huge difference for us.

Our counselor, Angela Barnett, has been outstanding. She’s knowledgeable, patient, and clear in explaining each step, which has made the entire process much easier to navigate.
We’re still working toward closing, but we’re grateful for the support, guidance, and resources NACA provides. We would confidently recommend NACA to anyone serious about becoming a homeowner and willing to follow the program.

I am currently approved and in the process of starting my home search journey. So far everyone has been very kind and helpful.

I'm still in the process of getting approved but so far my naca mortgage counselor has been very patient with me in the process.

Naca is the only mortgage company of its kind. Bruce Marks is, to me, a social justice vigilante. The Martin Luther King of Housing.
It is a longer process but worth every moment.

Fantastic program, great service! Sabrina Stallion from the Washington office, was warm, knowledgeable and professional in how she handled us! Highly recommend!

I am trusting the process and i am at the finish line for me and my family to have the house of dreams if it was not for Katherine Stevenson and her supervisor this would have not been possible

I started my journeed to buy my dream house in July 2025. AT first it was a little difficult for me to understand how the program worked, but thanks to my counselor. Ms. Gladys G., I began to understand the process and the great opportunity we have to buy a home.
The process is demanding and requires a lot of documentation to prove eligibility.I had to focus on lowerinng my debts,avoiding new ones. Thanks to my counselor's guidance, I'm making a great progress and my savigs are growing. I recomded teh NACA program 100% It takes time but is complettely worth it. I trully appreciate teh NACA program to given me the oportunity to become a homeowner.
Best,
Maria G. Alvarez

I am currently in the middle of working through the NACA program.I am having a positive experience so far but Since my process is still ongoing, I am keeping my rating neutral for now. Once I have completed all the steps and finalized everything, I will return to post a full, detailed review of my entire experience.