Very friendly and helpful whilst remaining professional. Wasn't sure how the system worked but that was ok ,everything was explained with patience. My claim has been accepted and is moving forwar... Voir plus
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Lisez les avis des autres
It was such a relief to speak to someone so helpful with going through the process of making a claim for injury. Nicola explained everything to me in detail & understood any concerns I expressed. I... Voir plus
L'entreprise a répondu
The response from the staff at National Accident Helpline was quick, courteous ,and very patient. Josh gave me plenty of time to explain the accident, then gave me instruction to download the d... Voir plus
L'entreprise a répondu
Excellent service and a successful win!I Thanks to Mujahid who handled my case, he is excellent highly recommend National Accident Law. They helped me win my accident insurance claim and made the enti... Voir plus
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À propos de l'entreprise
À propos de National Accident Law
Écrit par l'entreprise
At National Accident Law, we’re completely focused on you and your personal injury claim.
From initial claim to case conclusion, we’ll support you every step of the way. We’ve taken the best of many years’ legal expertise and combined it with a fresh approach to compensation. One delivered with compassion and care.
We believe that if you've had an injury and it feels wrong, it probably is - and we're committed to getting you the best possible support to help make it right.
Over the last 28 years, we’ve helped hundreds of people each day who've been injured in accidents that were not their fault.
Start your claim online
We offer help with:
- Road Traffic Accident claims
- Injuries at work claims
- Injuries in public claims
See what’s happening with your claim
Our straightforward legal advice is built around you. The MyAccount portal gives our customers 24/7 access to your claim including updates, progress and messages.
“It’s been an emotional rollercoaster. I called National Accident Law because I felt what happened to me wasn’t right, so I’m relieved that they were able to help me with a successful claim. I’d recommend them to others.”
– Steve, from Sapcote, Leicester
If you’ve been involved in an accident that wasn’t your fault, speak to us today.
We’re here to help. We’re National Accident Law.
Start your claim online
Access to ‘MyAccount’
Écrit par l'entreprise
- Get 24/7 access to your case
- National Accident Law provides customers with access to MyAccount, an online portal giving you 24/7 access to your case. It allows you to view progress, respond to requests and message your case handler. We make it simple and easy for you to stay up to date with how your claim is progressing.
Our No Win No Fee Guarantee
You won’t pay anything if your claim does not win
A no win no fee claim means that there are no upfront costs to pay. Our no win no fee lawyers will take up the case on your behalf and if the claim fails, there's nothing for you to pay providing you have the appropriate insurance in place.
Speak to use today to start your personal injury claim.
Speak to use today to start your personal injury claim.
Coordonnées de contact
Royaume-Uni
- national-accident-law.co.uk
4,6
Excellent
2 k avis
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The conversation with the team was Great and very helpful
The conversation with the team was great and very helpful.
Thank you.
21 septembre 2026
I spoke to Ollie this morning and he…
I spoke to Ollie this morning and he was very helpful throughout the process. Clear and concise information given and making sure you understood what was being asked every step of the way.
21 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent help on form filling.
The response from the staff at
National Accident Helpline was quick, courteous ,and very patient.
Josh gave me plenty of time to
explain the accident, then gave me instruction to download the documents, all the time explaining everything to me .
I am not very knowledgable on line ,but he guided me through it all , which I was very grateful for .
18 septembre 2026
Réponse de National Accident Law
Hi there,
We really appreciate the time you have taken to write us a review.
Josh will be so happy to see your comments and we've passed them onto him and the manager of the team.
Thanks again, wishing you a lovely week ahead.
Kind Regards,
The Client Experience Team at National Accident Law
Excellent service and a successful…
Excellent service and a successful win!I Thanks to Mujahid who handled my case, he is excellent highly recommend National Accident Law. They helped me win my accident insurance claim and made the entire process incredibly smooth. The team was highly professional, communicated clearly at every stage, and took all the stress off my shoulders. I am so grateful for their support and dedication to getting me a positive outcome!
19 septembre 2025
Avis spontané
Réponse de National Accident Law
Good morning,
This positive review means a lot to us, so thank you for sharing your feedback.
I'm thrilled to hear that you had a positive experience with Mujahid here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him.
Thanks again, and we wish you all the best moving forward.
Kind Regards,
The Client Experience Team at National Accident Law
It took me a long time to put my claim
It took me a long time to put my claim. So I was not sure how this will end up, but am glad it all went well and I am happy with the outcome of my claim
It's a success
Thank you
17 septembre 2026
Avis spontané
Réponse de National Accident Law
Hi there,
Thank you so much for taking the time to leave your review and share your positive comments with us. We're delighted to hear that you have been happy with the service you've received from us, so far.
Unfortunately we have been unable to identify you on our system, in order for us to pass on your kind words to the relevant person please can you email us at resolutionteam@national-accident-law.co.uk.
Thank you again and we hope to hear from you soon.
Kind regards,
The Client Experience Team at National Accident Law
It was such a relief to speak to…
It was such a relief to speak to someone so helpful with going through the process of making a claim for injury. Nicola explained everything to me in detail & understood any concerns I expressed. I am confident that my claim will go forward with the best result possible from here onwards.
17 septembre 2026
Réponse de National Accident Law
Hi there - it's great to hear from you!
Feedback is important to us - thank you so much for taking the time to leave your review.
We're so glad to hear that you have been happy with the service you received from us and will be sure to share your kind comments with Nicola.
Kind regards,
The Client Experience Team at National Accident Law
Luke the guide was very helpful
17 septembre 2026
Réponse de National Accident Law
Good morning,
Thank you for taking the time to leave your positive review - we really appreciate it!
Best wishes,
The Client Experience Team at National Accident Law
Very friendly and helpful whilst…
Very friendly and helpful whilst remaining professional.
Wasn't sure how the system worked but that was ok ,everything was explained with patience.
My claim has been accepted and is moving forward. Yet to know the outcome but the service received so far has been perfect.
17 septembre 2026
Réponse de National Accident Law
Hi Rachel,
We really appreciate the time you have taken to write us a review.
Hayden, the advisor you spoke to, will be so happy to see your comments and we've passed them onto him and the manager of the team.
Thanks again, wishing you a lovely weekend.
Kind Regards,
The Client Experience Team at National Accident Law
Terrible company
Terrible company, I have a claim going through with national accident law & have no way of contacting them. All numbers direct you to the website which you can’t speak to anyone through
17 septembre 2026
Réponse de National Accident Law
Hello,
We have emailed you directly to address your concerns, for reference our email address is resolutionteam@national-accident-law.co.uk.
Kind regards,
The Client Experience Team at National Accident Law
very understandable and friendly
very understandable and friendly, easy to work with, highly recommend, very professional
16 septembre 2026
Réponse de National Accident Law
Hello there,
Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so.
It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion.
Thank you again.
Kind regards,
The Client Experience Team at National Accident Law
Ollie was great.supportive engaging and…
Ollie was great.supportive engaging and understood my feelings in my claim took time to walk me through all the steps and didnt rush to get me off the call .great customer service
15 septembre 2026
Avis spontané
Réponse de National Accident Law
Hi Lindsay,
Thank you so much for taking the time to leave your review and share your positive comments with us. We're delighted to hear that you have been happy with the service you've received from us so far.
Ollie will be happy to see your comments and we've passed them onto him and the manager of the team.
Thanks again.
Kind regards,
The Client Experience Team at National Accident Law
When i signed up, very difficult to cancel with in the 14 day cooling off period
When i signed up, then after 4 days I tried to close my account with NAL by emailing them numerous times, due to the high 35% success fee rate. They have not replied to my emails so I can close my account with them even though I am within the 14 day cooling off period. Not happy at all
Signed up with National Accident Law on the 8th Sep 2026. Tried to cancel my claim with them on the 12th September 2026 by ringing them and the automatic machine cuts my off every single time and says I must cancel it through the My Account portal. So I cannot get through to a human staff member at all.
So I go to the My Account portal and send them a message for them to cancel/ close my claim which i opened with them only 4 days ago, so I am within my legal 14 days cooling off period to cancel, but they never acknowledged my emails. I send them three requests on 3 subsequent days for them to close my account, but again, no acknowledgement. I am tired now of this company ignoring my requests to close my case wity then. Never use National Accident Law for your personal injury claim because the after service is very poor and they will never let you use your legal right to close your claim with them within the 14 days closing off period for what ever reason you may have.
8 septembre 2026
Réponse de National Accident Law
Good Morning,
Feedback is really important to us and we appreciate you taking the time to leave your review.
I'm sorry to hear your thoughts on your recent experience. Whilst we strive to provide excellent service to all our customers, I appreciate you feel that your expectations have not been met.
Having reviewed your file I can see that your request to cancel was made on Saturday 12th September, by way of an explanation we do not work over the weekend period, and you would not have received a reply at that time.
We've located your case and I can confirm that your file handler has sent you a confirmation of your wish to cancel your claim, this morning.
If you have any further queries, please let us know at resolutionteam@national-accident-law.co.uk and we'll be happy to help.
Kind regards,
The Client Experience Team at National Accident Law
Very polite and patient staff
Very polite and patient staff. Nicole was very professional and helpful.
14 septembre 2026
Réponse de National Accident Law
Hi Andy,
We really appreciate the time you have taken to write us a review.
Nicole will be so happy to see your comments and we've passed them onto her and the manager of the team.
Thanks again.
Kind Regards,
The Client Experience Team at National Accident Law
Very helpful
14 septembre 2026
Réponse de National Accident Law
Good morning,
Thank you for taking the time to leave your positive review - we really appreciate it!
Best wishes,
The Client Experience Team at National Accident Law
Julie was wonderful help and
Julie was wonderful help and
Lovely lady brilliant service really cares for the customer , Jamie
14 septembre 2026
Réponse de National Accident Law
Hi there Jamie - it's great to hear from you!
Feedback is important to us - thank you so much for taking the time to leave your review.
We're so glad to hear that you have been happy with the service you received from us, so far and will be sure to share your kind comments with Julie.
Kind regards,
The Client Experience Team at National Accident Law
08/09/2026 12:35 HOXX000004-01
08/09/2026 12:35 I was called thinking it was my accident claim firm named CARPENTERS. I have spoken to both your female colleagues regarding this incident and cancelled the claim process with you after knowing it was not carpenters. I am still recovering for my injuries and do not need necessary stress. I have received an email that you have proceeded with my claim when I cancelled on the phone the day you contacted me. I have received an email where it states the claim has proceeded when I asked you cancel on the phone. Please do not make this a legal matter as I will take this further if it does. I am asking you to cancel this claim as CARPENTERS are dealing with this.
9 septembre 2026
Réponse de National Accident Law
Good Morning,
Feedback is really important to us and we appreciate you taking the time to leave your review.
I'm sorry to hear your thoughts on your recent experience. Whilst we strive to provide excellent service to all our customers, I appreciate you feel you've encountered some difficulties.
We've located your case and can confirm that your claim has now been cancelled and we have responded to your email.
We wish you all the very best.
Kind regards,
The Client Experience Team at National Accident Law
All the members of the team I spoke…
All the members of the team I spoke with were nice, understanding and clear. They treated me well and I felt confident in their process. It was a long phone call but there were breaks in-between where there were recaps so we understood each other.
11 septembre 2026
Réponse de National Accident Law
Hi there - it's great to hear from you!
Feedback is important to us - thank you so much for taking the time to leave your review.
We're so glad to hear that you have been happy with the service you received from us, so far and will be sure to share your kind comments with our colleagues, you spoke to.
Kind regards,
The Client Experience Team at National Accident Law
Delightful team with great listeners
Delightful team with great listeners, take your matter serious and work diligently to deliver a fair outcome.
11 août 2026
Avis spontané
Réponse de National Accident Law
Good morning,
Thank you for taking the time to leave your review.
I'm so glad to hear you had a great experience with National Accident Law. We strive for excellence in our customer service and it's fantastic that we were able to deliver this for you.
Thank you again, we wish you all the best.
Kind Regards,
The Client Experience Team at National Accident Law
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