National Grid Electricity Distribution Avis 

some sort of joke ?
3 power cuts today and when I phone up I get no information.... if this was April 1st I would think they were having me on... UK in 2025 seriously? where did they actually use our resources ? actually we all know the answer to that...

Had to advise them of a death of a relative so they could update their files.
They kindly replied sorry for your loss so to me this shows an empathic customer focused organisation.

Wouldn’t let this manage me to the toilet never mind the electricity for this country absolutely disgusting and as much use as ash tray on a motorbike

Birmingham area, coincidentally after the small storm we had, myself and my neighbour suffered a power cut, I must say National Grid were fabulous, especially the team that had to come out at 10pm and work until early hours to get us back on the grid. Thank you to you all

Exeter depot have to be the most incompetent idiots I have ever come across. They booked an appointment for 14 July 2025 and failed to turn up. Excuse was member of staff failed to book it in and then she had the audacity to say she would inform my supplier that they couldn't gain access to the property. What a lie!!!. Still waiting for an area manager to phone me. A manager tried to bamboozle me with excuses it's not working. I have waited nearly a month for this appointment and now they want me to wait another month for an appointment. Need to get their act together.

Received call back within 10 minutes, really helpful. Said someone would be out and sure enough some chap turned up and fixed it.. explained what had happened. Excellent service.

My electric went off on Friday 6pm I rang national grid they said contact your supplier in the morning I didn’t know who my supplier was so I asked if they could find out they said you are with ovo I rang ovo they said they was not my supplier so they couldn’t help me I rang back national grid and told them they didn’t care I didn’t have no electricity it’s now Saturday evening I’m still with out electricity I have two you children to be told they can not help me so I have no electricity and they don’t care

Can't praise the guys enough who came out to us when we lost all our power.One of them even stayed with us while we were sorting out repair with our electricity supplier

Without going into too much personal detail, I am so grateful to Shelley Buxton (Contact Centre Adviser of National Grid) for resolving an issue that I had. She went above and beyond of which I am most grateful. Thank You. She completely turned around a conversation that I'd had with a National Grid Colleague about the situation (prior to this all being resolved).

I and my neighbours were without power for over 12 hours whilst this company dug up my road to replace a cable. I was expecting automatic compensation as even the external call stated the outage was between 3:34am and 4:54pm. Now they are telling me that their internal report stated that I had restored power between 4:45am and 5:45am so the clock had reset and also that power was restored at 4:40pm. Even though I reported my power was not restored at 4:45am (which I reported at 5:23am) and my power was not restored until just before 5pm. I believe this Company is making up internal times to get out of automatic compensation. My complaint has so far been ignored also. You should honour the published times for outages and not basically make out your customers to be liars and then ghost them.

I went for interview to credit control, and 2 people interview me asking 3 questions, not even looking at me, making me feel very uncomfortable from the start,rushing at the end, all took 10 min, making me feel I wasted my time. Got absurd feedback, far from the truth. Unprofessional time wasters

I called National Grid today around 3 PM because my EV charger was constantly tripping out due to high grid voltage. The lady I spoke to on the phone was extremely helpful, polite, and professional. She said she'd arrange for an engineer to come and take a look.

To my surprise and delight, an engineer arrived by around 4:30 PM! He measured the voltage, confirmed the issue, and said he’d investigate further and get back to me. True to his word, he called back around 7 PM to let me know he’d tapped down the local transformer, and the voltage had dropped to a better level. Since then, everything has been working perfectly.

Genuinely impressed by how fast, efficient, and courteous the whole experience was. Massive thanks to the team — this is service done right!

National Grid created a power outage and as a consequence at about 4am my 93 year old Mother's plug in door bell failed when the power came back on and it gave off an alarming noise. The door bell had to be replaced at a cost of £25. I asked National Grid if they would kindly reimburse my Mother (receipt could be provided) as it was they who caused the malfunctioning. They denied it had anything to do with them. The evidence is irrefutable!! Furthermore, an Employee suggested my Mother claim on her Household Insurance. What a ridiculous suggestion - are they so unworldly that they do not know that the Excess on the Policy would be more than £25. Were they wanting to humiliate my Mother? Had she taken up their suggestion she would have been laughed at by the insurance company. My Complaint regarding this matter was ignored by National Grid! Says it all really.

Had two brief power outages, so called national grid. They couldn’t find any work in the area so sent an engineer out to my property in less than an hour. The engineer couldn’t find any faults, however, he called about ten minutes after leaving to inform me that they had received confirmation of work in the area that explains the loss of power. He explained that there was nothing wrong with my power but it may go out again due to the work in the area. Really fantastic follow up from him to keep me informed and to put my worry to rest.

Shout out to Karen in the call center for sorting this all out so fast and keeping me informed.

Received a compensation cheque for storm outage. Depositied it, but National Grid had stopped the cheque.
This is an illegal practice. The legislation states that the only legal reason to stop a cheque is "fraud, duress, or force and fear, or illegality". None of these was the case.
I will take appropriate action...

Fantastic service from you lot DE215LF on 7/02/25! Power out Friday 10.30pm reported at 10.45pm, workers digging up road 1.45am & all night in rain/dark. Fixed by 11am on a Saturday, kept informed by workers of situation & then a follow up call to check all ok. Above & Beyond!

I was in my front garden and noticed my front hedge was all damaged, A closer look found that the stay cable from the pole was damaged and had been waving around in the storm, So i phoned and the phone was answered straigt away by a very pleasant lady from Cardiff, she took all details and job done,
Its so nice to phone a company and someone anwsers the phone instead of hanging on from ages listening to horrible lift music.

We lost power, I called the national grid on 150, they picked up straightaway and were friendly and helpful. An engineer was called out and turned up less than an hour later, fixing the problem in under 10 minutes. Absolute excellent service

Made a call at 10.45pm 7th Jan,, lovely woman on phone was helpful. By 12 midnight power was restored by engineers, Thank you for the quick response. B62 halesowen

We recently had the pleasure of working with National Grid to reconnect our electricity supply, which had been cut off by the police prior to our purchase of the property. Initially, the process seemed complicated and daunting, but from the moment we raised our first enquiry ticket, we were guided through every step with exceptional care and professionalism.

The team at National Grid went above and beyond to expedite our slot, reducing the anticipated 4-6 week wait to a much shorter timeframe. Their dedication and efficiency were truly remarkable.

On the day of the installation, the team demonstrated outstanding understanding and down-to-earth attitudes, making what could have been a stressful experience incredibly smooth and positive. We are especially grateful to John Anderson and the entire engineering team for their exceptional service. They made our dream of having electricity a reality, and for that, we are profoundly thankful and chuffed.

Thank you, National Grid, for your outstanding service and for going the extra mile to ensure our satisfaction.