Technician was really professional and finished the job to a high standard. Great lines of communication to let me know when he expected to arrive to the car. Answered any questions. Booking process w... Voir plus
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Établissement
Changer d'établissementKirkhill Place, Unit A4 The Lombard Centre, AB21 0GU Aberdeen, Dyce, GB
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Lisez les avis des autres
After weeks and fuel waisted will Elgin branch dicaded to go Aberdeen, and was well chuffed staff couldn't be more helpful spen there time and done a good job , windscreen was leaking so water was si... Voir plus
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Thank you for the service. The staff were polite and helpful, but unfortunately I am not completely satisfied with the repair after a week though at that time the repair seemed be a fair repair with... Voir plus
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Very good experience. The agent came to our address and carried out the work with no hassle or personal interruption. Communication with the agent was exceptional and was informed well before arrival... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Aberdeen
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, Royaume-Uni
- 01224-516-117
4,6
Excellent
667 avis
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Going beyond
Professional, helpful and made the inconvenience not such a bad thing. They went over and above in helping over the Xmas period and ensuring we managed a bad situation get better
24 décembre 2025
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback. We're happy to hear that our professionalism and helpfulness made a difficult situation better. It's great to know we exceeded expectations during the Christmas period.
I was incorrectly advised after ordering a replacement windscreen
I was incorrectly advised after ordering a replacement windscreen. The fitter convinced me that a repair job would suffice and would be much cheaper. A short while after it failed its MOT so I subsequently had to replace the whole screen. I did, after some long conversations with my insurer and National Windscreens managed to offset the "repair cost" against the cost of the replacement windscreen.
9 janvier 2026
Réponse de National Windscreens - Aberdeen
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the initial advice and subsequent MOT failure. We'll review this situation to see how we can improve our service. Thank you for your feedback.
It’s a really good company
It’s a really good company. I’m very happy with your fixing my window.
14 janvier 2026
Réponse de National Windscreens - Aberdeen
We're happy to hear that you're pleased with our service. Thank you for letting us know that we fixed your window to your satisfaction!
Excellent service at National windscreen Aberdee
Excellent service at National Windscreens Aberdeen. Very prompt with same-day service — my car was returned within 2 hours while I waited. Clean waiting area and toilet facilities. Superb customer service from Jim. Highly recommended.
2 décembre 2025
Avis spontané
Réponse de National Windscreens - Aberdeen
We're happy to hear you received excellent and prompt same-day service at our Aberdeen location. We appreciate your positive feedback regarding our clean facilities and superb customer service. Thank you for your recommendation!
the guys that came to fix window…
the guys that came to fix window were very good and cleaned up broken glass
9 janvier 2026
Réponse de National Windscreens - Aberdeen
We're happy to hear that the window repair was completed well, and the area was cleaned up afterwards. Thank you for your positive feedback!
Unprofessional Technicians
After they brought in an after market back window to fix on my car, they left one of the brake lights unplugged. They saw the dashboard warnings and wanted me to go with the car. I had to speak up before they fixed it. It’s very unprofessional. The windows don’t even sit properly, you can see it bulging out from a distance. I only used them because my insurance company recommended them and it was my first experience with them too.
10 janvier 2026
Réponse de National Windscreens - Aberdeen
We appreciate you bringing this to our attention. We're sorry to hear that the service did not meet expectations, especially regarding the brake light and window alignment. We'll review what happened to ensure such issues are avoided in the future. Thanks for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Réponse de National Windscreens - Aberdeen
Thank you for your positive feedback!
Réponse de National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very good ordeal nice and tidy job easy…
Very good ordeal nice and tidy job easy to deal with
24 décembre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear that you found your experience to be nice and tidy and that it was easy to deal with us. Thank you for your positive feedback!
Réponse de National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
ARRIVED ON TIME AND INSTALLED THE…
ARRIVED ON TIME AND INSTALLED THE SCREREN WITH EASE
9 décembre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear that the screen arrived promptly and the installation was easy. Thank you for your positive feedback!
Friendly and helpful staff doing their…
Friendly and helpful staff doing their best on a very busy day.
6 décembre 2025
Réponse de National Windscreens - Aberdeen
We appreciate you sharing your experience! We're glad our staff were helpful and friendly, even on a busy day.
Good service
Appointment arranged easily. Staff at centre very helpful. Windscreen fixed within timeframe specified.
6 décembre 2025
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback. We're happy to hear that your appointment was easily arranged and that our center's staff were helpful, with the repair completed as specified.
This is a disabled person car and to my…yes it was
This is a disabled person car and to my disgust the car was left full of glass I can't believe it wasn't left in a safe and clean environment was not happy when I went to use it the next day the fitting was fine but the glass everywhere if I was a fitter I would leave the job safe and tidy or is this not your policy???
5 décembre 2025
Réponse de National Windscreens - Aberdeen
We appreciate you bringing this to our attention. We're sorry the vehicle wasn't clean and safe for your use. When ever possible the technician will remove the broken glass during replacement. Unfortunately, we are unable to guarantee every shard of glass will be removed.
Réponse de National Windscreens - Aberdeen
We're happy to hear that the service was completed promptly and that we left your vehicle clean. Thank you for your positive feedback.
GOOD JOB
Chap came on time, did job well, bad bad weather at the time too, no complaints at all and would recommend to anyone.
24 novembre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear that the service was punctual and completed well, even with the bad weather. We appreciate your recommendation and positive feedback!
Really recommend good staff so polite…
Really recommend good staff so polite and fast work was done in hour and half
21 novembre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear that our staff was polite and efficient, completing the work quickly. Thank you for recommending us and for your positive feedback!
Managed to get a next day appointment
Managed to get a next day appointment, lad arrived on time, talked me through what he would do and then got on and did the job in around half an hour.
21 novembre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear that you were able to book a next-day appointment and that the work was completed quickly and efficiently. Thank you for sharing your positive experience with us!
Réponse de National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Done in a timely manner and car…
Done in a timely manner and car returned clean and tidy
17 novembre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear that your service was completed promptly and that you received your car back clean. Thank you for your positive feedback!
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