The booking process through my insurers was easy. I turned up at the shop and was greeted by a charming member of staff who explained the process and time. I left the car popped to a couple of sho... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB
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Lisez les avis des autres
This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... Voir plus
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What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... Voir plus
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Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Barnstaple
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, Royaume-Uni
- 01271-900-013
4,7
Excellent
267 avis
Demande des avis aux clients
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Extremely helpful team at Barnstaple
11 novembre 2024
Réponse de National Windscreens - Barnstaple
We're so glad to hear that you had a positive experience with our team! We strive to provide excellent customer service, and we're thrilled that our team in Barnstaple was able to help you.
Réponse de National Windscreens - Barnstaple
We appreciate your kind words! We're thrilled to hear you had a positive experience.
Great service.
Friendly service. Got the job done, no problems. What more can you ask for.
27 octobre 2024
Réponse de National Windscreens - Barnstaple
Thank you for your positive review! We're happy to hear that you were satisfied with our service. We strive to provide our customers with a positive experience and appreciate your feedback.
Réponse de National Windscreens - Barnstaple
Thank you for your kind words. We're thrilled to hear you had a positive experience. We appreciate your feedback and will continue to strive for excellence.
Nice staff, but let down by the repair…
Nice people but they broke the trim around the rear view mirror and tried to fix it with double sided tape, which lasted 100yds from the garage.
Awaiting replacement parts and their repair.
30 octobre 2024
Réponse de National Windscreens - Barnstaple
We understand your frustration with the damage to your vehicle. We strive to provide excellent service and are disappointed to hear that your experience did not meet your expectations. We appreciate you bringing this to our attention and are working to resolve the issue. We are committed to ensuring your satisfaction and will do our best to make things right.
Easy to contact and arrange for repair…
Easy to contact and arrange for repair to be completed. Regular updates as to when repair was going to be done.
20 octobre 2024
Réponse de National Windscreens - Barnstaple
Thank you for taking the time to review your recent experience. We are pleased to hear that you found it easy to contact us and arrange for your repair. We appreciate your feedback and are glad that you received regular updates throughout the process.
Réponse de National Windscreens - Barnstaple
We appreciate your kind words and are glad you had a positive experience.
A professional approach.
Arrived on time, did a great job with lots of care and attention to detail.
18 octobre 2024
Réponse de National Windscreens - Barnstaple
Thank you for your kind words. We're thrilled to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience, and we appreciate your recognition of our team's hard work.
Service standard excellence.
Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like an earlier date all was agreed. When they came to put new windscreen in so professional. The service I have received was top form, thank you National Windscreens I will definitely recommend you.
14 octobre 2024
Réponse de National Windscreens - Barnstaple
We are thrilled to hear about your positive experience with National Windscreens. It sounds like you received exceptional service from our team, from the initial phone call to the professional installation of your new windscreen. We are committed to providing our customers with the best possible service, and we are delighted that you were satisfied with every aspect of your experience. Thank you for your kind words and recommendation.
Perfect Service!
The whole process from start to finish was seamless. All contact easy and helpful. We were texted with all details for the appointment both the week before and the day before with helpful route to garage. We were offered somewhere to sit and wait with coffee but we left them to it. Whole experience perfect .. would use again no problem but hopefully we won't have to! Would be very happy to recommend .. Thanks for great service.
7 octobre 2024
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A great experience and fantastic…
A great experience and fantastic communication. Both chaps who came on the day delivered excellent customer service.
24 septembre 2024
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great service. Polite and friendly staff. Appointment carried out swiftly and smoothly.
17 septembre 2024
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Your operative was superb
Your operative was superb. polite, knowledgeable and efficient. he explained the details of the repair and explained it might not work, but proceeded and the repair was fairly successful. it can still clearly be seen from inside the car and there is a small "run" from the spot, but for now it is quite acceptable. there is a small scratch on the bonnet where his machinery was placed.
16 septembre 2024
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Rapid response
Rapid response. The fitter was efficient, friendly and paid attention to detail. The result was perfect.
19 septembre 2024
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great friendly service
Came to my address on time , very friendly and did a really good job , very professional, great service
17 septembre 2024
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The technician was brilliant
The technician was brilliant - extremely helpful but the online booking system is flawed. It told me that it couldn’t be repaired at home because I had an intelligent windscreen - even though it was only a small chip. I have subsequently found that this only applies if the windscreen needs to be replaced
30 août 2024
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Great service by National Windscreens…
Great service by National Windscreens in Barnstaple branch.
Fitted and vehicle back within 2 hours for a fully camera/sensor calibrated windscreen replacement.
Thank you!
20 août 2024
Réponse de National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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