Getting my car's windscreen replaced was an incredibly seamless experience. They even got me in earlier than my original date, and the work was done right on time with no wait. The professionalism wa... Voir plus
L'entreprise a répondu
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ Basildon, Essex, GB
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Getting my car's windscreen replaced was an incredibly seamless experience. They even got me in earlier than my original date, and the work was done right on time with no wait. The professionalism wa... Voir plus
L'entreprise a répondu
Only slight crack in windscreen 15mm, repair still visible. Guess it’s the best they could do but was hoping not to see it. Repair carried out quickly and I hope efficiently engineer polite and expla... Voir plus
L'entreprise a répondu
I went through my insurance company to get my windscreen replaced due to a crack caused by road debris. Booking process extremely easy, payment also straightforward and easy. The appointment they advi... Voir plus
L'entreprise a répondu
My experience with national windscreen was very professional you was greeted and told to leave your car and how long it would take. You was told if wanted to stay or go.but you was given a wonderful p... Voir plus
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Écrit par l'entreprise
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Unit 8, Wickham Business Park, Honywood Rd, SS14 3EQ, Basildon, Essex, Royaume-Uni
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Réponse de National Windscreens - Basildon

Réponse de National Windscreens - Basildon
Quick and clean service. A little out of the way workshop but plenty amenities nearby. Respectful and friendly attitude towards customer.

Réponse de National Windscreens - Basildon
I had some issues on the day of my booking and the guys were so understanding, very approachable and reasonable. I would definitely recommend.
Good communication on the day. Very happy with my new windscreen and wipers.

Réponse de National Windscreens - Basildon
Excellent service and done quick and professional

Réponse de National Windscreens - Basildon
Pleasant, friendly and professional service. Car windscreen repaired within 2 hours. Very pleased with efficient service.

Réponse de National Windscreens - Basildon
On time, tracking was easy to navigate, the gentlemen were friendly, done my windscreen in the time they stated, and no mess was left behind nlass/ debris.

Réponse de National Windscreens - Basildon
Wow, Where can I start. I was put into contact with National windscreens via my insurance company. I hadn't heard of them before, however my experience i had with them did not disappoint. I had my windscreen replaced before by another company and I had such a awful experience, so I was dubious to quite frankly let anyone else near my vehicle. But the team at National windscreens listened to my worries and reassured me that all will be fine. It took around 3 hours in total for my windscreen to be fitted and calibrated with ADAS equipment. Upon arrival to collect my vehicle the windscreen was fitted and I took my time to look around the vehicle for damage. However nothing!... it was spotless, inside and out it was tidy, clean, no damage, and aftercare instructions were given. Zack (technician) and Mark (Manager) were excellent, they really listened to my concerns i had when I arrived and they really did exceeded my expectations. Everything was seamless. Zack showed pictures of each stage of my windscreen fitting, and highlighted the bad work the other company did on my previous screen. Mark the manager was excellent and came down to see me to make sure I was happy. I really cannot fault these guys in the Basildon branch, and I would happily return and/or recommend them to anyone. My experience was excellent. Keep up the good work guys. And thanks again so much. I am one happy customer.

Réponse de National Windscreens - Basildon

Réponse de National Windscreens - Basildon
Vehicle ready on time, good communications.
All work carried out very professionally

Réponse de National Windscreens - Basildon
They say it's fixed
But the result is unacceptable
And no attempt to rectify
I thing would be better off with autoglass

Réponse de National Windscreens - Basildon
From start to finish my experience was very professional, friendly and quick.

Réponse de National Windscreens - Basildon
Good fitting but like most glass fitters you leave fragments of glass on the dashboard other wise Great

Réponse de National Windscreens - Basildon
Turn around was 15-20 minutes which is good but Customer Service is poor. No response from Basildon depo after I called twice regarding there ‘repair’ The chip hasn’t changed at all and had no response regarding their work

Réponse de National Windscreens - Basildon
Due to risk of rain was unable to do mobile replacement, was expecting canopy or gazebo to be used.
So I had to drive to the workshop, but did an excellent job!

Réponse de National Windscreens - Basildon
Did a good job of the window. They need to update open hours on website and Google maps. Closes 1700 not 1730

Réponse de National Windscreens - Basildon
Courteous staff. Very helpful at the call centre and the repair unit. Mike? at the Basildon branch was quite accomodating with the time slot.

Réponse de National Windscreens - Basildon
Quick turnaround time, brand new windscreen and hassle free dropping my vehicle off in the morning. All complete within 2 hours. Great job, many thanks.

Réponse de National Windscreens - Basildon
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