Clear communication and instructions from first contact and right through the job process. Friendly and professional reception at workshop and very high quality of workmanship and care in completing... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 17, Newtown Business Park, Ringwood Road, BH12 3LL Bournemouth, Dorset, GB
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Lisez les avis des autres
Turned up on time very quick service fully tided up after and left immaculate, but overall not that satisfied with the final product. Windscreen looks great but slightly of centre leaving a gap down o... Voir plus
L'entreprise a répondu
It's a shame my review mirror case that attaches to the windscreen to cover the sensors, clips were broken and the cover stuck back on that now keeps falling off.
L'entreprise a répondu
Once I had got past the car insurance company and spoke to National Windscreens employees everything went very smoothly. I was contacted before the appointment by the staff member who carried out the... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Bournemouth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 17, Newtown Business Park, Ringwood Road, BH12 3LL, Bournemouth, Dorset, Royaume-Uni
- 01202-805-913
4,6
Excellent
510 avis
Demande des avis aux clients
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Prompt service
Prompt service. Good advice, professional telephone service, experienced fitters. Hank you
16 mai 2025
Réponse de National Windscreens - Bournemouth
We're happy to hear about your positive experience. We appreciate your kind words about our prompt service, advice, and experienced fitters. Thank you!
The service did not come up to expectations
The service did not come up to expectations. 1st call turned up with a marked windscreen
2nd call cancelled by branch due to delivery of a damaged windscreen.
3rd visit was not contacted to make appointment just texted by branch to say they would turn up on a day l was working even though I texted straight back and said this was not suitable. I told them they would turn next day would suit me. During this time I spoke to customer service but nothing was resolved. There is a problem with communication with this company. I had no problems with the technician.
13 mai 2025
Réponse de National Windscreens - Bournemouth
We understand your frustration with the service you received. It's clear that the communication issues you experienced caused significant inconvenience. We value your feedback and will use it to improve our processes and ensure that future customers have a smoother experience. We appreciate your kind words about the technician.
On time and quickly done
The person changing my windscreen was ready and waiting at the appointed time and finished in very good time.
The journey to and from the site was another matter all together
9 mai 2025
Réponse de National Windscreens - Bournemouth
We appreciate your feedback and are glad to hear that the windscreen replacement was completed efficiently and on time. We understand that your journey to and from the site was less than ideal. We strive to provide a seamless experience for our customers, and we will take your feedback into consideration as we continue to improve our services.
Very pleased with the service
Very pleased with the service. The fitter was very professional.
8 mai 2025
Réponse de National Windscreens - Bournemouth
Thank you for your positive feedback! We're glad to hear that you were pleased with the service and that the fitter was professional. We strive to provide excellent customer service and are happy that we were able to meet your needs.
Seamless booking of windscreen…
Seamless booking of windscreen replacement through inital contact with insurance company. No hassel just the excess to pay.
7 mai 2025
Réponse de National Windscreens - Bournemouth
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to make the process as smooth and hassle-free as possible for our customers.
Easy to book and service was quick
Easy to book and service was quick, polite and efficient. X
7 mai 2025
Réponse de National Windscreens - Bournemouth
Thank you for your kind words! We're happy to hear you found our booking process easy and our service quick, polite, and efficient. We strive to provide a positive experience for all our customers, and your feedback confirms we're on the right track.
Réponse de National Windscreens - Bournemouth
We appreciate your kind words and are glad to hear that you were pleased with our service.
Excellent and friendly service
Very professional and kept in contact throughout - from booking until installation
28 avril 2025
Réponse de National Windscreens - Bournemouth
We're so glad to hear you had a positive experience with us. We appreciate your kind words about our professionalism and communication. We strive to make the entire process as smooth and stress-free as possible for our customers.
A fairly basic service carried out professionally by friendly staff.
The screen was replaced under my car insurance. I was given an all afternoon time slot for the job and had to take my car to their depot and leave it with them all afternoon. This obviously required someone to follow me and take me back home to work and then bring me to collect the car later. A fair bit of hassle compared to them coming out to me. The reception area at their depot is a bit rough and ready rather than clean and comfortable for customers to wait in.
Apart from that, all the staff I spoke to were very polite and friendly and the cars was actually ready in under 2hrs ( not that that affected my transport schedule at that point). The new screen is fine as you would expect.
26 avril 2025
Réponse de National Windscreens - Bournemouth
We appreciate you taking the time to share your experience. We understand that having to transport your car to our depot for the screen replacement was an inconvenience, and we strive to make the process as smooth as possible for our customers. We value your feedback regarding the reception area and will take it into consideration as we continue to improve our facilities.
We're glad to hear that the staff you interacted with were polite and friendly, and that the new screen is functioning as expected. We appreciate your understanding regarding the time it took to complete the repair.
Réponse de National Windscreens - Bournemouth
Thank you for your wonderful review! We're thrilled to hear you had a great experience and appreciate you recommending us.
Réponse de National Windscreens - Bournemouth
Thank you for your kind words. We're glad to hear you found our service helpful, professional, and efficient.
Réponse de National Windscreens - Bournemouth
Thank you for your kind words. We appreciate your feedback and are glad to hear that you found our service friendly, reliable, and professional.
No issues with service
6 avril 2025
Réponse de National Windscreens - Bournemouth
Thank you for taking the time to leave a review. We're glad to hear that you were satisfied with our service.
Booking was done very pleasantly
Booking was done very pleasantly
Team very helpful and friendly
9 avril 2025
Réponse de National Windscreens - Bournemouth
Thank you for your positive review. We're happy to hear that you found our booking process pleasant and that our team was helpful and friendly. We strive to provide excellent customer service and appreciate your feedback.
i paid for wiper blades to be fitted
i paid for wiper blades to be fitted
these where not in stock so they said they would refund the amount still waiting for a call that should take 5 seconds its now the 11/4/25
5 avril 2025
Réponse de National Windscreens - Bournemouth
We understand your frustration with the delay in your refund. We apologize for the inconvenience this has caused. We are committed to providing excellent customer service and will investigate this matter further to ensure a prompt resolution.
The replacement screen was the wrong…
The replacement screen was the wrong size so the old one was put back in but with multiple cracks I had to drive around like that for another week. The receptionist at the Bournemouth branch is very unhelpful that's when she does answer the phone, the lady at the customer service centre was very helpful but all she could do was email the branch who then don't reply. When the correct windscreen arrived I was then expected to wait another 6 days before it could be fitted. I stated that I should have been a priority and after refusing to accept any of the offered appointments as they were not convenient and at my insistence I was given an earlier appointment. I don't like to give a bad review and the fitters were all very polite and apologetic it was the attitude of the receptionist who has made this a bad experience that I hope never to repeat
1 avril 2025
Réponse de National Windscreens - Bournemouth
We understand your frustration with the recent experience. It sounds like there were several issues that led to a disappointing outcome, including the incorrect screen size, delays in receiving the correct replacement, and difficulties communicating with the branch. We sincerely apologize for the inconvenience and the challenges you faced. We value your feedback and will use it to improve our communication and service processes.
The guy who fitted the windscreen was…
The guy who fitted the windscreen was excellent, but the administration in making the appointment left a lot to be desired.
27 mars 2025
Réponse de National Windscreens - Bournemouth
We appreciate you taking the time to share your experience. We're glad to hear that you were pleased with the technician's work. We will take your feedback about the appointment process seriously and use it to improve our services.
Excellen experience
Excellent outcome based experience from the first telephone call to the moment we collected our motorhome.
29 mars 2025
Réponse de National Windscreens - Bournemouth
We're thrilled to hear about your positive experience! It's wonderful to know that you felt well-supported throughout the process, from your initial call to the moment you picked up your motorhome. We strive to provide exceptional customer service and are delighted that we were able to meet your expectations.
Absolutely shocking 2 weeks to replace…
Absolutely shocking 2 weeks to replace a golf windscreen, Hastings direct need to change windscreen providers no apologies for 1st failed fit allegedly due to damaged screen delivery to branch and then appointment made for Saturday and no pre warning or options for us to discuss date!
30 mars 2025
Réponse de National Windscreens - Bournemouth
We understand your frustration with the recent windscreen replacement experience. We strive to provide excellent service and are disappointed to hear about the delays and communication issues you encountered. We value your feedback and will use it to improve our processes.
Job was done well but a long way to…
Job was done well but a long way to travel and a long time at the centre waiting for the job to be done. If I were not retired this would have been a big problem. No facilities at the site and a very poor waiting area
27 mars 2025
Réponse de National Windscreens - Bournemouth
We appreciate your feedback and understand your frustration with the travel time and wait. We strive to provide a convenient experience for our customers, and we'll take your comments into consideration as we continue to improve our services. We value your business and hope you'll choose us again in the future.
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