Your technician Craig was from the moment he called me to confirm his eta to leaving after the job was complete (including filling a second smaller crack that I had not noticed), nothing but outstandi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5, Davids Close, CF31 3SA Bridgend, Mid Glamorgan, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
When I saw the broken part of the windscreen I was thinking- OMG it will need replacing probably… How surprised I was after just a few minutes 😁 what a professional job, what a quality !! He even w... Voir plus
L'entreprise a répondu
Great experience. Have to wait a bit w.r.t appointment time. But they did the job perfectly. Nice and easy. Gentlemen doing, was enjoying and loving his job which makes difference. Receptionist was... Voir plus
L'entreprise a répondu
Very friendly and helpful, Craig let me know of any issues he might have in replacing the windscreen well before he arrived and kept me informed throughout the day when he'd likely arrive. Minimal str... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Bridgend
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5, Davids Close, CF31 3SA, Bridgend, Mid Glamorgan, Royaume-Uni
- 01656-260-015
4,8
Excellent
514 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor quality control
The windscreen fitted was scratched on the passenger side, which National Windscreens failed to spot before and during fitting. This meant I had to visit the agent twice, and will require a further visit to replace the defective screen.
I am still waiting for a date to have a replacement windscreen fitted.
27 février 2025
Réponse de National Windscreens - Bridgend
We understand your frustration with the scratched windscreen and the inconvenience of multiple visits. We apologize that the service you received fell short of our standards. We value your feedback and will use it to improve our processes.
Good communication ref my appointment.
Good communication ref my appointment.
A job well done with the minimum of fuss.
25 février 2025
Réponse de National Windscreens - Bridgend
We appreciate your kind words and are glad to hear that you had a positive experience. Your feedback is valuable to us as we strive to provide excellent service.
BRIDGEND BRANCH
THE LADS AT OUR LOCAL BRANCH ARE GREAT , HELPFUL , CLEAR ON INSTRUCTIONS AND ALWAYS SO POLITE, LOVELY GOING THERE
11 février 2025
Réponse de National Windscreens - Bridgend
We are so happy to hear that you had such a positive experience at our local branch. We appreciate your kind words about our team. We strive to provide excellent customer service and it's wonderful to know that we met your expectations.
Poor Communication, Long Delays & Inadequate Compensation
My experience with National Windscreens has been incredibly frustrating and disappointing. Due to repeated delays and poor communication, my car was unusable for nearly a month.
I initially booked an appointment for 29th January, which was confirmed via email. However, on the day of the appointment, I received no update. When I contacted National Windscreens myself, I was informed—without prior notice—that my part had not arrived and that my appointment had to be cancelled.
Despite multiple follow-ups, I did not receive confirmation that the parts had even been ordered until 4th February. I was then told the earliest available appointment was 12th February—after my MOT on the 11th. Only after raising concerns did they manage to replace my windscreen on 8th February, but by then, I had already been without my vehicle for nearly a month.
Their offer of a 25% excess reduction as compensation was entirely inadequate given the significant inconvenience, lack of communication, and additional costs I incurred for alternative transportation. I also effectively lost a month of insurance coverage due to their delays. When I requested fairer compensation, they outright refused.
While my windscreen was eventually replaced, the overall experience was unacceptable. National Windscreens' poor communication, lack of accountability, and failure to deliver a reliable service make it impossible for me to recommend them.
8 février 2025
Réponse de National Windscreens - Bridgend
We understand your frustration and apologize for the inconvenience you experienced. We strive to provide excellent service and are disappointed to hear that your experience fell short of your expectations.
We appreciate you bringing your concerns to our attention. We will use your feedback to improve our communication and ensure that similar situations are avoided in the future.
Friendly staff
Friendly staff. Did a good job replacing my front window, didn’t take too long either.
8 février 2025
Réponse de National Windscreens - Bridgend
Thank you for your positive review. We are glad to hear you were happy with the service and the friendly staff. We appreciate your feedback and are committed to providing excellent service to all our customers.
Happy review
I am very happy with the way I was dealt with.
The fitter that came to replace the windscreen was very nice and did the replacement and conducted himself in a professional and efficiently.
7 février 2025
Réponse de National Windscreens - Bridgend
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service and are pleased that the fitter was able to assist you in a professional and efficient manner.
The staff were polite,friendly and very…
The staff were polite,friendly and very efficient, told me what time to expect completion and mailed me when job was finished .Thanks.
11 février 2025
Réponse de National Windscreens - Bridgend
Thank you for your kind words and positive feedback! We are delighted to hear that you were pleased with the staff's politeness, friendliness, and efficiency. We strive to provide excellent customer service and appreciate your recognition of our team's efforts. We value your business and hope to serve you again in the future.
Great service
Booking was easy and the website allowed me to change the date as needed. The service was friendly and efficient. I collected my car at the end of the day and paid my bill. I was given information about the repair and advice on cleaning the car.
When I went back to the vehicle I found a plastic part that had not been reconnected. The man was very apologetic and corrected this immediately. Great service.
8 février 2025
Réponse de National Windscreens - Bridgend
We appreciate your kind review and are glad to hear you had a positive experience. We strive to provide excellent customer service and are committed to ensuring our customers are satisfied with our work. We are happy to hear that you found our staff to be friendly and efficient and that you were given helpful advice. We are also pleased to hear that the issue with the plastic part was resolved quickly and efficiently.
Fast and friendly service
4 février 2025
Réponse de National Windscreens - Bridgend
Thank you for taking the time to share your positive feedback. We're glad to hear you had a fast and friendly experience.
Very professional
The engineer was very professional. He kept in contact about his arrival time and did an amazing job on my windscreen
7 février 2025
Réponse de National Windscreens - Bridgend
We're delighted to hear that you had a positive experience. We appreciate your kind words about the engineer's professionalism and the quality of the windscreen repair.
Very good service
Very good service; The staff were Polite and Helpful.
I am very happy.
Thanks: Delyth Cadman.
24 janvier 2025
Réponse de National Windscreens - Bridgend
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and found our staff to be polite and helpful. We appreciate your business and look forward to serving you again in the future.
Really nice guy who did the job
Really nice guy who did the job. Good contact from the company too
26 janvier 2025
Réponse de National Windscreens - Bridgend
We're so glad to hear you had a positive experience. We appreciate your kind words about our team and their communication.
Windscreen replaced
Easy to track technician on day of appointment.
Technician was polite, professional and informative.
Window replaced without any issues.
26 janvier 2025
Réponse de National Windscreens - Bridgend
Thank you for your positive feedback. We're pleased to hear you found it easy to track the technician's arrival and that you were impressed with their politeness, professionalism, and helpfulness. We strive to provide a smooth and positive experience for our customers, and we're happy to hear that we were able to achieve that for you.
Very friendly and helpful
Very friendly and helpful, Craig let me know of any issues he might have in replacing the windscreen well before he arrived and kept me informed throughout the day when he'd likely arrive. Minimal stress
24 janvier 2025
Réponse de National Windscreens - Bridgend
We're delighted to hear you had a positive experience. We appreciate your kind words about Craig's communication and professionalism. It's our goal to make every interaction as smooth and stress-free as possible.
Great experience
Great experience.
Have to wait a bit w.r.t appointment time. But they did the job perfectly. Nice and easy. Gentlemen doing, was enjoying and loving his job which makes difference. Receptionist was also a nice gentlemen. Thanks team. 100% satisfied.
17 janvier 2025
Réponse de National Windscreens - Bridgend
We appreciate you taking the time to share your positive experience. We're glad to hear that you were satisfied with the service you received. We strive to provide our customers with a positive and enjoyable experience, and we're happy to hear that our team members made a good impression on you.
Réponse de National Windscreens - Bridgend
Thank you for your kind words! We're delighted to hear you found our staff friendly and our service good. We strive to provide a positive experience for all our customers, and your feedback is encouraging. We appreciate you taking the time to share your thoughts.
Réponse de National Windscreens - Bridgend
Thank you for your kind words and positive review. We're delighted to hear that you found the information helpful and that our staff kept you updated throughout the process. We appreciate your feedback and are committed to providing excellent service to all our customers.
Professional and polite
Craig was very prompt, discreet and professional. Badly cracked windscreen looks smashing now!
15 janvier 2025
Réponse de National Windscreens - Bridgend
We're glad to hear that you were happy with the service you received. We strive to provide our customers with the best possible experience, and we're pleased to know that Craig met your expectations.
Excellent
Person who replaced the glass was excellent - friendly, positive, efficient and helpful, did a brilliant job. Only complaint is that 2 booked home visits were no-shows, I had to take it to the centre about 30miles away to ensure it was fitted in time, but once there it was an excellent service. New screen is immaculate.
8 janvier 2025
Réponse de National Windscreens - Bridgend
Thank you for your feedback. We're glad you were happy with the quality of the work and the service you received at the center. We apologize for the inconvenience caused by the missed home visits. We will investigate this further to ensure it doesn't happen again.
Fast efficient and friendly service
Fast efficient and friendly service. The fitters were very forthcoming with advice for the future and their work was of the highest standard.
Many thanks
8 janvier 2025
Réponse de National Windscreens - Bridgend
Thank you for your kind words. We're delighted to hear that you were pleased with the service you received. We appreciate your feedback and are glad you were impressed with the speed, efficiency, and friendliness of our service. We strive to provide excellent service to all our customers, and we're thrilled you found our service to be of the highest standard.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.