Was all good and very prompt. Two criticisms were they didn't come out to install due to the car having KAFAS cameras, but Autoglass would have come out if my insurance covered it. They also left my... Voir plus
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Établissement
Changer d'établissementUnit 4, St Josephs Business Park, BN3 7ES Brighton, East Sussex, GB
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Lisez les avis des autres
All was very straightforward. Thank you. I was surprised to find I had to wait nearly two weeks for my home visit. I asked about visiting the depot although it would be more complex for me to do, b... Voir plus
L'entreprise a répondu
Booking process was easy. Could select from different locations. Was kept informed by text about what time I should show up for my appointment. When I arrived they were all ready for me. It took about... Voir plus
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Excellent communication Technician was superb. Gave me a detailed description of what would happen including the set up of aptive functions. My only criticism would be no invoice to detail the va... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Brighton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4, St Josephs Business Park, BN3 7ES, Brighton, East Sussex, Royaume-Uni
- 01273-803-527
4,7
Excellent
709 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Réponse de National Windscreens - Brighton
We're happy to hear that everything went smoothly and that you were pleased with our promptness. Thank you!
Great service and lovely team!
The team were lovely, really helpful and super quick! I had my car back within an hour! Great service :)
31 décembre 2025
Réponse de National Windscreens - Brighton
We appreciate your kind words! We're so happy the team was helpful and quick, and that you got your car back so fast. Thanks for the great review!
Réponse de National Windscreens - Brighton
We're happy to hear that everything went smoothly! Thank you for your positive feedback; we appreciate your willingness to use our services again.
Good service and done quickly
21 novembre 2025
Réponse de National Windscreens - Brighton
We appreciate you sharing! We are so happy you were pleased with our good and quick service.
Réponse de National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very helpful staff
Very helpful staff, and an easy process after my windscreen broke.
It was stress free.
11 décembre 2025
Réponse de National Windscreens - Brighton
We appreciate you sharing your feedback! We're happy to hear that our staff were helpful and the process was easy after your windscreen broke, making it stress-free.
Various Issues and Problems
Had over a week's notice to replace my windscreen at my address, morning of the appointment get a text message saying it couldn't be done at home had to be done at the depot - they knew what car it was as they had plenty of notice. Car was returned with the side trims not aligned , this was reported on their own inspection report but nothing was said to me. This then took a while to fix including one appointment when not only did they not turn up , received no communication and was just left waiting for them . No follow up communication afterwards, I had to phone them asking what was going on. New trims finally fitted after I took my car to them, one side still has a gap, told windscreen would have to be removed again to get it fitted perfectly aligned . Have lost enough time off work and hassle to go any further with them.
12 décembre 2025
Avis spontané
Réponse de National Windscreens - Brighton
We appreciate you bringing this to our attention. We regret to learn about the issues you faced with your windscreen replacement, including the location change, trim alignment, and communication gaps. We're sorry for the inconvenience and time lost due to the missed appointment and subsequent delays. We'll review your feedback to improve our service.
Convenient and efficient
The appointment was arranged very quickly at a convenient location. The work was carried out quickly and the member of staff was polite and friendly.
21 novembre 2025
Réponse de National Windscreens - Brighton
We appreciate you taking the time to leave us a review. We're happy to hear that the appointment was arranged quickly at a convenient location and that our staff member was polite.
Réponse de National Windscreens - Brighton
We appreciate your positive feedback! We're so glad to hear that you found your experience easy and that our staff were fantastic.
Réponse de National Windscreens - Brighton
We appreciate your feedback and are happy to hear that you received excellent service. We will review our booking process.
People I dealt with were very friendly…
People I dealt with were very friendly and helpful. All good.
27 novembre 2025
Réponse de National Windscreens - Brighton
We're happy to hear that the team members were friendly and helpful! Thank you for your positive feedback; we appreciate it.
Excellent service
The man who came to do my windscreen kept me up to date with when he would be arriving. He arrived on time and was so polite, friendly and helpful. It was raining so he took my van away and brought it back all finished.He was efficient and made the whole experience so easy.
27 novembre 2025
Réponse de National Windscreens - Brighton
We're happy to hear that you had such a positive experience! We appreciate your feedback regarding the technician's punctuality, politeness, and efficiency during the windscreen replacement. We're glad the service was easy and convenient for you.
Very friendly& professionally..recomand…
Very friendly& professionally..recomand 100%
24 novembre 2025
Réponse de National Windscreens - Brighton
We appreciate your kind words and are so glad you had a positive experience with our team. Thank you for the recommendation!
Great service
The team member who arranged for my car to be fixed was amazing. Contacting me when there was a cancellation as he knew I really needed it fixed urgently. The service on the day was great and mega quick.
20 novembre 2025
Réponse de National Windscreens - Brighton
We're happy to hear that the team member was amazing and contacted you about the cancellation. We're also glad the service was great and quick. Thank you for your positive feedback!
Réponse de National Windscreens - Brighton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The technician did a great job
The technician did a great job. He was punctual and kept me informed on what was going on .
11 novembre 2025
Réponse de National Windscreens - Brighton
We're happy to hear that the technician provided you with great service! We appreciate you taking the time to share your positive experience with us.
The person was punctual
The person was punctual, very polite, worked very quietly & efficiently. He hoovered up all the bits of glass & took them away to recycle them.
7 novembre 2025
Réponse de National Windscreens - Brighton
We're happy to hear that the person was punctual, polite, and efficient. We're also glad they cleaned up thoroughly and recycled the glass. Thank you for your positive feedback!
Great service thank you!
5 novembre 2025
Réponse de National Windscreens - Brighton
We appreciate you sharing; we are so happy you were pleased with our great service, and we thank you very much!
You couldn’t ask for better service!
Great customer service. Polite, professional and caring attention, prompt appointment, greeted with a smile, completed early. I had a problem after fitting and both the call centre and the Brighton office could not have been nicer: apologised for the inconvenience and willing to work around me to arrange a time for resolution.
6 novembre 2025
Réponse de National Windscreens - Brighton
We're happy to hear that you received great customer service! We appreciate your kind words regarding our team's politeness, professionalism, and caring attention. We are also glad we could resolve the problem you experienced after the fitting. Thank you for your positive feedback.
The appointment was made by my…
The appointment was made by my insurance company. My experience with National Windscreens was very good. They acted efficiently and my windscreen was installed and I was on my way within 2.1/2 hours.
25 octobre 2025
Réponse de National Windscreens - Brighton
We're glad you enjoyed your experience with us. It's great to know the appointment arranged by your insurance went smoothly and the windscreen was installed efficiently. Thank you for your positive feedback.
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