The window replacement was done within a few days & the Person doing the work ( I think his name was Louis) done a fantastic Job & took his time to make sure as much broken glass was removed. Can't th... Voir plus
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Établissement
Changer d'établissementSt Philips Road, Kingsland Trading Estate, BS2 0HL Bristol, Somerset, GB
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Lisez les avis des autres
I booked an appointment for them to come to me which is super ideal and makes it easier for me to get the windscreen replaced. I forgot the name of the guy who came out so sorry but genuinely such a f... Voir plus
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Booking was easy and quick, plenty of availability, drop of simple and could do the day before. My only negative feed back was communication to tell me it was ready i got called at 16:58 to tell me m... Voir plus
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Extremely satisfied with my experience with National Windscreens. Wasn't able to grab a name of the agent who replaced my windscreen but he was both very polite, professional and super easy to w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Bristol
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
St Philips Road, Kingsland Trading Estate, BS2 0HL, Bristol, Somerset, Royaume-Uni
- 0117-369-0267
4,7
Excellent
502 avis
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Excellent service and very quick
18 juin 2025
Réponse de National Windscreens - Bristol
We appreciate you sharing your experience with our excellent and quick service! Thank you for your positive feedback.
Quick and easy
17 juin 2025
Réponse de National Windscreens - Bristol
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
not happy
1st they cancelled my appointment.when they replace my windscreen it started to leak water on my stereo.i bring the car back to national windscreen.where they had it all day.i never drive the car for 3 days when i bring the car home.so after 3 days i open the car to find out the leak was a lot worser the dash was cover in water so i drive my car to them.a member of staff say they would ring me on monday..it 2 weeks now and noreply.and now the plastic seal on windscreen driver side as come lose.
20 mai 2025
Avis spontané
Réponse de National Windscreens - Bristol
We're very sorry to hear about the issues you've experienced, from the appointment cancellation to the windscreen leak and lack of communication. We appreciate you bringing this to our attention. We'll investigate this thoroughly to prevent similar situations in the future.
Thank you to the entire team who…
Thank you to the entire team who assisted me in getting my windscreen replaced. Polite service professional and helpful, would definitely recommend to anyone in future
9 juin 2025
Réponse de National Windscreens - Bristol
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service polite, professional, and helpful during your windscreen replacement. Thank you for recommending us!
Réponse de National Windscreens - Bristol
We're happy to hear that you found our team members helpful and efficient. Thank you for your positive feedback!
Everything was good except for some…
Everything was good except for some reason I was made to wait about 5 minutes in reception on my own although the office was manned. Hence 4* it could so easily have been a 5. There was no one in the queue in front of me it was just me?
The job was completed ahead of schedule and as far as I can tell it was a good job.
2 juin 2025
Réponse de National Windscreens - Bristol
We appreciate your feedback and are glad the job was completed well and ahead of schedule. We're sorry about the wait at reception; we will review our front desk procedures to ensure a smoother experience in the future. Thank you for your review.
Efficient Service
I can recommend National windscreens to anyone. The technician that came to my house was knowledgeable and efficient the booking process was not cumbersome.
31 mai 2025
Réponse de National Windscreens - Bristol
We appreciate your positive feedback! We're happy to hear that the booking process was straightforward and the technician was knowledgeable and efficient. We're glad you would recommend us.
Réponse de National Windscreens - Bristol
We're happy to hear that you had a positive experience with our fast and efficient service. Thank you for your kind words!
The service was top notch
The service was top notch. I used your service when you were Mobile Windscreens over 40 years ago and I am pleased to say that your high standards and customer service have been sustained. Keep up the good work.
3 juin 2025
Réponse de National Windscreens - Bristol
We appreciate you taking the time to share your long-standing experience. We're happy to hear that our commitment to high standards and customer service has been consistent over the years. We value your feedback!
New windscreen was instantly cracked by…
New windscreen was instantly cracked by technician leaving the new windscreen in a worse condition and yet i have been invoiced for this work when my vehicle is worse off. New booking was made for 7 days time hoping for a better experience next time around.
31 mai 2025
Réponse de National Windscreens - Bristol
We regret to learn about the cracked windscreen and the invoice. We're sorry your vehicle is in a worse condition. We hope the new booking provides a better experience. We appreciate your feedback.
Exceptional service and very friendly…
Exceptional service and very friendly staff! I needed a window screen replaced and was told it would take about 4 hours, but they completed it in just 1.5 hours. They were polite, efficient, and made the process stress-free. Their quick turnaround really helped me get to work on time. I highly recommend this place for quality and friendly service.
26 mai 2025
Réponse de National Windscreens - Bristol
We appreciate you sharing your positive experience! We're happy to hear that you received exceptional and friendly service. We're glad our efficient work helped you get to work on time. Thank you for recommending us!
In spite of awful weather your smart…
In spite of awful weather your smart and friendly operator made a lovely job of replacing my windscreen.
Delighted with the service and would highly recommend your company.
Thankyou.
27 mai 2025
Réponse de National Windscreens - Bristol
We're delighted to hear that you were pleased with the windscreen replacement, even with the awful weather. We appreciate your kind words regarding our operator's friendliness and the quality of their work. Thank you for recommending our company!
Réponse de National Windscreens - Bristol
We appreciate your positive feedback! We're happy to hear you experienced a quick turnaround, friendly staff, and high-quality work.
Réponse de National Windscreens - Bristol
We appreciate your kind words! We're happy to hear you had a great experience with our team.
Very efficient service.
Very efficient service.
Overall, really pleased with the experience.
23 mai 2025
Réponse de National Windscreens - Bristol
We appreciate your feedback! We're happy you were pleased with our efficient service and overall experience.
Réponse de National Windscreens - Bristol
We appreciate your high recommendation of the Bristol branch! We're glad you enjoyed your experience with us. Thanks for your feedback.
Réponse de National Windscreens - Bristol
We appreciate your feedback and are glad you had a friendly technician.
Dav texted me when he was 20 minutes…
Dav texted me when he was 20 minutes away, and when he arrived he made the whole process super easy and was great to deal with (good communication). He explained what he was going to do and then got it done with no fuss. The booking process was also super easy. I'm very pleased with the repair and with the service provided by National Windscreens.
21 mai 2025
Réponse de National Windscreens - Bristol
We appreciate you sharing your experience. We're happy to hear that you found the booking process easy and that you were pleased with the communication regarding the service. It's great to know the repair was completed to your satisfaction.
Good service but confusing communication beforehand
Good service when I arrived but confusing emails prior to appointment stating different times to arrive. One stated 8.30, the other stated 10.30. Resolved when I phoned the day before
13 mai 2025
Réponse de National Windscreens - Bristol
We appreciate you bringing the scheduling email errors to our attention. We're glad the service was good upon arrival and that you were able to clarify the correct time. We'll review our confirmation process to prevent similar issues. Thanks for your feedback.
I booked my appointment on line
I booked my appointment on line, and once my car was booked, I was sent my confirmation email and also I then had a reminder. Once on site I went to reception and someone came out to look at my car straight away and then the fitter took it into the workshop to start the work. The work was finished within an hour. And then I paid All in all it took 1 1/2 hrs so didn't mess up my day. Good job.
12 mai 2025
Réponse de National Windscreens - Bristol
We appreciate you sharing your experience. We're happy to hear that the online booking, confirmation, and reminders worked well for you. It's great to know the service was prompt and the work was completed efficiently, fitting into your schedule.
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