Good service from Bury branch. My only issue is the man who tried to fix the crack at my home ended up sending me to Bury for a full replacement windscreen. There a branch on Derby Road Bolton, which... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1 Bridge Trading Estate, Bury, BL8 2AQ Bury, Lancashire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... Voir plus
L'entreprise a répondu
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... Voir plus
L'entreprise a répondu
Never had to have a replacement before and it’s still in place so presume it’s been done well, chap was friendly and got the job done in a timely manner, not the 4 stated in emails/text message. My... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Bury
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, Royaume-Uni
- 0161-401-0732
4,5
Excellent
366 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Although booked weeks in advance the…
Very good replacement. But although we booked weeks in advance the wipers we were recommended to have replaced were not in stock when we got there.
31 juillet 2026
Réponse de National Windscreens - Bury
We're glad to hear that the replacement was very good. We sincerely apologize for the inconvenience caused by the wipers not being in stock despite your advance booking. We understand your frustration.
Excellent service 5*
29 juillet 2026
Réponse de National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Bury
We're so happy to hear you had a great experience with us. Thank you for your kind words!
Réponse de National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Bury
We're happy to hear that you received great service and found our staff friendly. Thank you for your positive feedback; we appreciate it very much!
Réponse de National Windscreens - Bury
We're so pleased to hear that you found our booking process easy and that you received great service from our staff. Thank you for your wonderful feedback!
The technician was great but the person…
The technician was great but the person in reception could have been friendlier
13 juillet 2026
Réponse de National Windscreens - Bury
We appreciate your feedback regarding your recent visit. We're happy our technician provided great service. We will address your comments about our reception.
Booking was fine but instead of at home…
Booking was fine but instead of at home I was asked would I have it replaced at your base,no problem all done in the time frame I was given.
11 juillet 2026
Réponse de National Windscreens - Bury
We're so glad to hear that your experience with us was positive and that we could accommodate your request efficiently. We appreciate your understanding and kind feedback!
Réponse de National Windscreens - Bury
We're so pleased to hear that you experienced great service, found our pricing reasonable, and appreciated the availability of appointments. Thank you for your wonderful feedback!
Spot on ⭐️⭐️⭐️⭐️⭐️
10 juillet 2026
Réponse de National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Bury
We are so pleased to hear that you experienced great communication and service. We truly appreciate your kind words and positive feedback!
Poor quality XYG screen
My windscreen was replaced on 8th July. Nothing at all wrong with the service, but the replacement windscreen is absolute "garbage". It is an XYG screen (Chinese glass) and there are scratches on the inside of the screen and it is absolutely covered in small "bubbles" which are in the laminate. In low sun these bubbles shine brightly and are extremely distracting. The car is booked in for another screen to be fitted on 22nd July. Hopefully it won't be a cheap Chinese screen again! It has been very disappointing and inconvenient to have to have the job done again!
8 juillet 2026
Réponse de National Windscreens - Bury
We appreciate your feedback and are very sorry to hear about the issues with the quality of the replacement windscreen. We understand how frustrating and inconvenient it is to have to get the job done again. We will certainly review this matter to ensure a better experience for you.
Disappointed that a company providing…
Disappointed that a company providing insurance support to Aviva had no local sites that offered weekend appointments. When you work this is a massive inconvenience. I had to drop the car off early then get a taxi home so I could work and then back again in a taxi to collect my car as a while you wait service wasn’t available. At an additional cost of £50
My car was then returned with a fault as the wiper had not been fitted back correctly, so another inconvenience to get this repaired, I am currently waiting from communication from the depot to advise when the part has arrived and how they are going to replace with minimal inconvenience to me.
1 juillet 2026
Réponse de National Windscreens - Bury
We sincerely apologize for the inconvenience caused by the lack of weekend appointments and the additional costs you incurred. We are also very sorry to hear about the fault with your wiper after the service and the subsequent delay in resolving this. We are reviewing these issues to improve our service.
Réponse de National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Bury
We're so pleased to hear that our driver was polite and kept you informed. Thank you for sharing your positive feedback with us!
Réponse de National Windscreens - Bury
We're so pleased you found our technician to be extremely friendly, helpful, and polite. Thank you for sharing your positive experience with us!
Réponse de National Windscreens - Bury
We're so pleased you received great service that was both quick and professional. Thank you for your kind words!
Excellent service in Bury, Lancs
Excellent communication upon arrival and throughout. The guy who replaced the screen was so very pleasant and completed the job in good time.
15 juin 2026
Réponse de National Windscreens - Bury
We're so pleased to hear about the excellent communication and that our team member completed the job efficiently. Thank you for your kind feedback!
Distorted replacement windscreen
I would not recommend National Windscreens based on my recent experience.
I waited two and a half weeks for my first replacement windscreen to be fitted, only to discover that the new windscreen was badly distorted. National Windscreens told me the car was perfectly fine to drive, but the distortion caused me to feel dizzy and gave me blurred vision whenever I drove it. The lane assist system also wasn’t working correctly after the windscreen was fitted. Despite this, I was repeatedly told it was only a “small patch of distortion” and that it was safe to drive.
I did not agree. I did not feel it was safe to drive the vehicle in that condition, so I was effectively left without the use of my car for another week while waiting for the windscreen to be replaced again. I was also told they couldn’t fit another windscreen immediately because they had to wait for the adhesive to cure before replacing it.
The replacement windscreen has now been fitted and is perfectly clear, which confirms there was something wrong with the first one. If the original windscreen was genuinely safe and acceptable, why did it need replacing? That simply doesn’t make sense to me.
I spent hours travelling back and forth to the fitting centre, making phone calls and sending emails to get the problem resolved. This was a major inconvenience, and none of it was my fault.
When I asked for compensation, I was offered just £50, despite paying a £75 excess and being unable to safely use my car because of their mistake. I declined the offer because I did not feel it reflected the time, inconvenience and stress I had experienced. I was then told to take the matter up with my insurance company, which has left me feeling as though I am simply being passed from pillar to post instead of anyone taking responsibility for resolving the issue.
I understand that mistakes can happen, but I feel National Windscreens played down the seriousness of the problem instead of acknowledging the impact it had on me. The overall handling of the situation and the level of customer service fell well below what I expected.
23 juin 2026
Réponse de National Windscreens - Bury
Thank you for sharing your detailed feedback. We sincerely regret that your recent experience with us fell short of expectations. We acknowledge the significant inconvenience and frustration caused by the distorted windscreen, the subsequent delay, and the issues with your lane assist system. We also recognize your concerns regarding the handling of your compensation request and the impact this situation had on your ability to use your vehicle safely. We are committed to reviewing our processes to prevent similar occurrences and improve our customer service.
Excellent service start to finish
Excellent service start to finish, can't fault them.
Rick
12 juin 2026
Réponse de National Windscreens - Bury
We're so glad you had an excellent experience from start to finish! Thank you for your kind words.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.