Good service from Bury branch. My only issue is the man who tried to fix the crack at my home ended up sending me to Bury for a full replacement windscreen. There a branch on Derby Road Bolton, which... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1 Bridge Trading Estate, Bury, BL8 2AQ Bury, Lancashire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... Voir plus
L'entreprise a répondu
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... Voir plus
L'entreprise a répondu
Never had to have a replacement before and it’s still in place so presume it’s been done well, chap was friendly and got the job done in a timely manner, not the 4 stated in emails/text message. My... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Bury
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, Royaume-Uni
- 0161-401-0732
4,5
Excellent
366 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Missed three appointments
Missed three appointments. Numerous calls emails, texts but still couldn’t get it right
25 octobre 2025
Réponse de National Windscreens - Bury
We regret we missed your appointments and the trouble coordinating. We'll review what happened to improve our communication. Thanks for your feedback.
Really lovely team -very kind to me and…
Really lovely team -very kind to me and my ADHD as I was late. And then didn’t have enough petrol for tests🤦🏽♀️ really appreciated all your kindness and patience and did brilliant job on my car! Thank you so much!
10/10!
23 octobre 2025
Réponse de National Windscreens - Bury
We're happy to hear that you had a positive experience! We appreciate your kind words regarding our team's patience and understanding. Thank you so much for the fantastic rating!
Réponse de National Windscreens - Bury
We appreciate your positive feedback! We're so glad you were happy with our quick, reliable, and great service, including the fantastic after care.
Chalk and Cheese!!
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they booked us into the Bury branch.
Wow... what a difference!! very professional and a complete different experience. Would highly recommend.
20 octobre 2025
Avis spontané
Réponse de National Windscreens - Bury
We're happy to hear that your experience at the Bury branch was very professional. It's great to know it was a complete turnaround from your previous fitting. We appreciate your recommendation and thank you for sharing your feedback.
Excellent friendly service
Excellent friendly service, windscreen fitted fast and clean, thanks, will definitely use again
16 octobre 2025
Réponse de National Windscreens - Bury
We appreciate your positive feedback. We're happy to hear that you received excellent, friendly service and that the windscreen was fitted fast and cleanly. Thank you for sharing.
Took nearly 2 weeks to source and fit…
Took nearly 2 weeks to source and fit the window as it had to come from Germany.
11 octobre 2025
Réponse de National Windscreens - Bury
We appreciate your feedback and are sorry it took two weeks to source the window from Germany. We'll review our processes.
Réponse de National Windscreens - Bury
We appreciate you sharing! We are so happy that you found our service very friendly and quick. Thank you very much for your feedback!
Would recommend!!
Really polite, friendly and professional repairman! Produced smashing results (no pun intended there tho). Sorted within a quick timescale and provided clear instructions on how to manage with cleaning car afterward ect.
29 septembre 2025
Réponse de National Windscreens - Bury
We're happy to hear that the repair was completed quickly and to a high standard. We appreciate your positive feedback regarding the clear aftercare instructions provided. Thank you!
Efficient & professional start to finish…
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and well done.. happy with the workmanship and the treatment of my car and property.. one wiper stopped working the next week due to a lose fitting but this was sorted without fuss in 1 working day at a local depot..
30 septembre 2025
Réponse de National Windscreens - Bury
We appreciate your feedback and are glad to hear about your positive experience. It's great to know that you found our team efficient and professional from the initial call to the final adjustments. We're happy the job was completed quickly and to your satisfaction. We're also glad the wiper issue was resolved promptly.
Went through Insurance speedy…
Went through Insurance speedy replacement of windscreen in bury Manchester, the waiting area could be more comfortable apart from that good job done
1 octobre 2025
Réponse de National Windscreens - Bury
We're happy to hear that the windscreen replacement service was speedy. We appreciate your feedback and will consider improvements to our waiting area to enhance customer comfort. Thank you!
Réponse de National Windscreens - Bury
We appreciate you sharing! We are so happy to hear that our service was brilliant, professional, and polite. Thank you!
Success with new windscreen
I was able to leave my car at the facility over 4 nights as the weather was poor. The work was completed to a high standard. I was very satisfied
24 septembre 2025
Réponse de National Windscreens - Bury
We're happy to hear that you were satisfied with the service and that your car was safely stored during the inclement weather. Thank you for your positive feedback and appreciation of our high standards.
The gentleman who came was very professional
The gentleman who came was very professional
23 septembre 2025
Réponse de National Windscreens - Bury
We're happy to hear that the service provided was professional. Thank you for sharing your positive experience with us!
Took a day off work to get 2 windows…
Took a day off work to get 2 windows fixed, got 1 fixed with 5 days but had loads of messing about with the final glass. Delivered to wrong depot, had to be picked up by technician, I had to phone bury depot numerous times to try get a PM slot, managed to arranged 3pm for when I finished work and the technician phoned me at 10.30am to fit, can't do it later on now I have to wait another 5 days. Absolutely poor customer support, supposed to work around me not the other way round! Still waiting for final glass 12 days later
22 septembre 2025
Réponse de National Windscreens - Bury
We regret to hear about the difficulties you experienced with your window repair and the scheduling issues. We appreciate you bringing this to our attention. We'll review what happened to prevent similar problems in the future and aim to improve our service. Thank you for your feedback.
First class work and friendliness
From the phone call to book us in for the repair right through to picking our car up with it's new windscreen, the communication throughout was spot on and the person dealing with us so friendly. Instructions given to us were very clear and easy to follow
15 septembre 2025
Réponse de National Windscreens - Bury
We're happy to hear that the service you received, from booking to completion, was spot on. We appreciate your positive feedback regarding the clear instructions and friendly communication. Thank you!
Good customer service
12 septembre 2025
Réponse de National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Did my car soon as i arrived brilliant…
Did my car soon as i arrived brilliant job and would use again.
4 septembre 2025
Réponse de National Windscreens - Bury
We're happy to hear that your service was completed promptly and efficiently. Thank you for your positive feedback; we appreciate your recommendation!
Réponse de National Windscreens - Bury
We're happy to hear that you received fast, friendly service and your new windscreen was fitted quickly. Thank you for your positive feedback!
Very good service and very professional…
Very good service and very professional gays did really good job to replace the windscreen
3 septembre 2025
Réponse de National Windscreens - Bury
We appreciate your positive feedback. We're happy to hear that you received very good and professional service, and that a really good job was done replacing the windscreen.
Réponse de National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.