Really helpful. Booked in quickly. I arrived and was greeted warmly. The gentleman had the issue sorted within 15 mins and the price was reasonable. Would 100% use them again.
L'entreprise a répondu
Établissement
Changer d'établissementBroad Oak Road 226, CT2 7PX Canterbury, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have given a five as the technician Barry was brilliant. Excellent job and extremely helpful with his advice and more importantly a very nice person. Had the score been for communication it would b... Voir plus
L'entreprise a répondu
Stone chip repair with minimal damage. All day appointment lost tracking approximately 1 and a half hours before appointment. Got a telephone call ten minutes before to say they were local. Frien... Voir plus
L'entreprise a répondu
New screen fitted. Leaked. Came out to reseal, still leaked. Took car to depot in Canterbury. Very helpful but still leaking. Sealed myself with sealant from Halfords. The staff were always very he... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Canterbury
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Broad Oak Road 226, CT2 7PX, Canterbury, England, Royaume-Uni
- 01227-490-165
4,6
Excellent
631 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A very professional and customer…
A very professional and customer oriented service. I was kept informed of the work to be done and given all the reassurances I needed. The windscreen replacement was diligently done, as planned, I even got some money back. Highly recommended.
27 mars 2026
Réponse de National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that you received professional, customer-oriented service and were well-informed. It's great to know the windscreen replacement was diligently done and met your expectations.
Excellent service from enquiry to completion.
Excellent service from initial enquiry and the booking-in procedure through to completion of the work and collecting the vehicle.
28 mars 2026
Réponse de National Windscreens - Canterbury
We're happy to hear that you had such a positive experience with our service, from your initial contact through to collecting your vehicle. Thank you for your feedback!
An expert experience
An expert experience. Professional contact from first phone call to job completion.
A job well done, thank you
28 mars 2026
Réponse de National Windscreens - Canterbury
We appreciate your positive feedback! We are so happy to learn that you had a professional experience from the first contact through the completion of the job.
the polite and friendly engineer…
the polite and friendly engineer carried out the job quickly and efficiently
20 mars 2026
Réponse de National Windscreens - Canterbury
We appreciate your positive feedback! We are so happy to learn that the engineer was polite and friendly and completed the job quickly and efficiently.
Quick & easily arranged appointment to…
Quick & easily arranged appointment to collection of car. Professionally replaced. Great service
18 mars 2026
Réponse de National Windscreens - Canterbury
We're happy to hear that the appointment and replacement process was quick and easy. We appreciate your feedback and are glad you were satisfied with our service.
Réponse de National Windscreens - Canterbury
We're glad your windscreen replacement service was trouble-free. Thank you for your positive feedback; it means a lot to us.
Réponse de National Windscreens - Canterbury
We appreciate you sharing that our staff were friendly and explained the process while completing the job! We are so happy you were pleased with us.
windscreen replacement
From the first phone call everyone was very professional and helpful,the fitter kept me informed of his arrival time and did a great job and was polite and tidy.
would recommend
13 mars 2026
Réponse de National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that you found everyone professional and helpful, and that the fitter was punctual, did a great job, and was polite and tidy.
Very helpful staff
I had a windscreen replacement for my van and even though the new screen cracked as they put it in ( factory defect) they was so apologetic ( Lauren) they remained professional and ordered an other windscreen and arranged a time convenient for me to come back and have new windscreen installed.
Thank you
10 mars 2026
Réponse de National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that our team remained professional and accommodating when the initial windscreen had a defect, and that we arranged a convenient time for your replacement. Thank you!
Réponse de National Windscreens - Canterbury
We appreciate your positive feedback! We are so happy to hear that you found our team friendly and understanding and that they did a great job.
Great quick service
Great quick service, easy to book a time and date all online. Well informed by Lauren when the car will be ready for collection.
20 février 2026
Réponse de National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that you found it easy to book your car's appointment online and that you were well-informed regarding collection.
10/10 wouldn't go anywhere else!
Both staff members that we spoke to were fantastic. Polite, friendly, completed the repair quicker than expected, and even went above and beyond to help with another issue we had.
14 février 2026
Réponse de National Windscreens - Canterbury
We appreciate your positive feedback. We're happy to hear that our staff members were polite and friendly and that the repair was completed quickly. We're also glad they could assist with the other issue.
Service was class from start to finish
Service was class from start to finish! I live a fair while away and they allowed me space to work and made me a brew (thank you Barry)
18 février 2026
Réponse de National Windscreens - Canterbury
We're happy to hear that our service was class from start to finish! We appreciate you taking the time to share your positive experience and are glad you enjoyed your visit.
Réponse de National Windscreens - Canterbury
We are happy to hear that you found our staff friendly and the waiting area nice. Thank you for your positive feedback!
The fitting and initial booking was…
The fitting and initial booking was great then I had to speak to customer service he gave me the wrong information and total confused what should have been a straightforward booking
17 février 2026
Réponse de National Windscreens - Canterbury
We appreciate you bringing this to our attention. We're sorry that the information you received caused confusion with your booking. We'll review this to improve our service.
Excellent service levels
Excellent service levels, prompt reaction and good quality finish as well as competitive pricing.
14 février 2026
Réponse de National Windscreens - Canterbury
We appreciate your positive feedback! We're happy to hear that you received excellent service, a prompt response, a good quality result, and competitive pricing.
Easy to organise. Great experienced Fitter
Professional service dealt with promptly and an excellent fitter
9 février 2026
Réponse de National Windscreens - Canterbury
We appreciate you sharing your feedback! We are so happy to learn about the professional service dealt with promptly by an excellent fitter.
Prompt
Got in touch for a small repair on the stone hit windscreen. Got it fixed before the appointment as the technician was around the area.
7 février 2026
Réponse de National Windscreens - Canterbury
We're happy to hear that the technician was able to assist you with your windscreen repair so quickly. Thank you for your positive feedback; we appreciate it!
Successful and Neat Repair
The stone chip repair was neat and the resin application certainly reduced the appearance of the chip to an acceptable level. The technician explained that not all chips repair successfully due to the pressure applied during the process but mine seems to have been successful. I was happy with the work carried out.
6 février 2026
Réponse de National Windscreens - Canterbury
We're happy to hear that the stone chip repair met your expectations and reduced the chip's appearance. We appreciate you noting the technician's explanation and are glad the repair was successful for you. Thank you for your positive feedback!
Glass shards EVERYWHERE
Glass shards some cube sized and many more splinter sized left all over my dashboard, footwell, passenger seat, bonnet of the car, some glue type residue everywhere on the dash. They glued it on poorly as it had seaped out the sides also no trim around the screen... Awful service given from them at the Canterbury Base. I have submitted a complaint to customer services awaiting a reply. This is very dangerous.
5 février 2026
Avis spontané
Réponse de National Windscreens - Canterbury
We regret the glass shards and glue residue left in your car, and the missing trim. We're sorry the service at the Canterbury base was not satisfactory and that this has caused a dangerous situation. We appreciate your complaint and will use your feedback to improve.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.