My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the wai... Voir plus
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Établissement
Changer d'établissementUnit M6, Capital Business Park, CF3 2PU Cardiff, GB
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Lisez les avis des autres
The hastle free process of dealing with the screen problem. Also the technition was very helpful after there was a problem while refitting the mirror assembly. Very profesional and informative. Als... Voir plus
Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands e... Voir plus
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Have to say having been a long time user of Autoglass, my experience with you left a lot to be desired! Simply because Autogkass comes to your home …that I understand is a biggy to complete with, b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Cardiff
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit M6, Capital Business Park, CF3 2PU, Cardiff, Royaume-Uni
- 029-2199-0216
4,6
Excellent
713 avis
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Réponse de National Windscreens - Cardiff
We're glad you enjoyed your experience with us! Thank you for your recommendation and positive feedback.
Service was excellent as was the…
Service was excellent as was the technician
and the Cardiff Office - Reason for low score was that the new glass does not match the glass on the other (off) side which was replaced in 2024 (by National windscreens)
It doesn’t match in tint colour or definition and looks a bit odd
7 novembre 2025
Réponse de National Windscreens - Cardiff
We appreciate your feedback and are glad the service and technician met your expectations. We're sorry the glass replacement doesn't match your existing windshield. We'll investigate this issue further to ensure better consistency in the future.
Very quick and reliable
Was told windscreen could take up to 4 hours. Had the car back after 2. Quick and reliable service. Would highly recommend.
11 novembre 2025
Réponse de National Windscreens - Cardiff
We're happy to hear that you received quick and reliable service. We appreciate your recommendation and are glad the windscreen replacement was completed efficiently for you. Thanks for your feedback!
Excellent service
Made to feel welcome kept updated on progress of replacing windscreen comfy waiting room access to tea/coffee.
3 novembre 2025
Réponse de National Windscreens - Cardiff
We're happy to hear that you felt welcome and informed while you waited in comfort. Thank you for your positive feedback regarding your windscreen replacement!
First class service
First class service, technician Duncan most helpful with the questions I had regarding the use of the windscreen over the next few days.
6 novembre 2025
Réponse de National Windscreens - Cardiff
We're happy to hear that you received first-class service. We appreciate your positive feedback regarding the technician's helpfulness with your questions. Thank you!
Réponse de National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our great service, quick repair, and great communication. Thank you!
Réponse de National Windscreens - Cardiff
We're happy to hear that you found our team prompt, polite, and knowledgeable, and that they did a great job. Thank you for your positive feedback!
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy to hear you found our staff very friendly with a quick turnaround.
Réponse de National Windscreens - Cardiff
We are happy to hear that we could assist you quickly and effectively. Thank you for your positive feedback.
Very good communication and friendly…
Very good communication and friendly staff. Windscreen done in less than the quoted estimated time with no issues
15 octobre 2025
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you experienced very good communication, friendly staff, and a quick windscreen replacement completed without issues.
Technician was verry efficient and…
Technician was verry efficient and polite and seem to know what he was doing
17 octobre 2025
Réponse de National Windscreens - Cardiff
We're happy to hear that our technician was efficient, polite, and knowledgeable! We appreciate you taking the time to share your positive experience with us.
Excellent service
Excellent service, very friendly team, able to use WiFi and coffee facilities whilst waiting! Windscreen is perfect!
11 octobre 2025
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear you received excellent service from our friendly team and were able to enjoy our facilities while waiting.
Windscreen Replacement
My insurance company arranged for my car to be booked in the Cardiff branch for the replacement windscreen within 48 hours.
The windscreen was replaced at the allotted time and completed within 2 hours.
Excellent service from the team.
10 octobre 2025
Réponse de National Windscreens - Cardiff
We're happy to hear that your windscreen replacement was arranged quickly and completed within the expected timeframe. We appreciate your positive feedback regarding the excellent service from our team in Cardiff!
Réponse de National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our prompt, speedy, and efficient service.
Window man
Outstanding polite manners ,new his job got on with the job didn't stop till job was completed very professional.
15 octobre 2025
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback! We're happy to hear that you were impressed with the professional service and the technician's polite manners and dedication to completing the job.
Great service, very professional and went beyond to help out.
I had a unfortunate accident where my side window on my campervan was smashed. Being a special order, it took a few weeks to arrive but the staff at National windscreens applied a cover panel, to ensure the existing glass could not fall out, as a temporary measure. This allowed me to continue using the camper. The Cardiff team, regularly phoned me to keep me up to date with the progress of the glass from Renault.
They turned up at my home and quickly fitted a new bonded tinted type window to match the original.
The fitter was amazing, neat tidy and vacuumed up after his work.
Great hassle free service.
11 octobre 2025
Réponse de National Windscreens - Cardiff
We're happy to hear that our team provided such a great service during a difficult situation. It's great to know the temporary cover and regular updates helped. We appreciate your positive feedback regarding the quick, tidy, and professional work at your home.
Employees were friendly and welcoming
Employees were friendly and welcoming.
The waiting room was clean and comfortable, with newspapers to read. There was a very clean kitchen to make tea/coffee if you wanted to.
The service was really efficient and the job was done in half the time I was told it would take.
9 octobre 2025
Réponse de National Windscreens - Cardiff
We're delighted to hear that you found our employees friendly and welcoming. We're also glad you appreciated the clean and comfortable waiting room and the efficient service. Thank you for your positive feedback!
Réponse de National Windscreens - Cardiff
We appreciate you sharing! We are so happy to hear you received great service from a polite and professional technician.
Efficient and easy to use
29 septembre 2025
Réponse de National Windscreens - Cardiff
We're happy to hear that our product is efficient and easy for you to use. Thank you for your feedback!
Excellent customer service
Having booked in Manchester I realised it would be far more convenient to move location and date to Cardiff and they were so helpful. One phone call changed the booking and it was very easy.
27 septembre 2025
Réponse de National Windscreens - Cardiff
We're happy to hear that changing your booking to Cardiff was so easy! We appreciate your positive feedback and are glad we could help make the process convenient for you.
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