My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the wai... Voir plus
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Établissement
Changer d'établissementUnit M6, Capital Business Park, CF3 2PU Cardiff, GB
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Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands e... Voir plus
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There was a glue like substance on my dashboard, rear view mirror & on the new windscreen. Quite difficult to get off especially on the top of the dashboard.
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Incredible work; booked a full windscreen repair. The technician double checked if it was required before starting the job. Windscreen removed and replaced within 30 mins and carried out from my drive... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Cardiff
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit M6, Capital Business Park, CF3 2PU, Cardiff, Royaume-Uni
- 029-2199-0216
4,6
Excellent
713 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Excellent service
Arrived in alloted time frame with ETA confirmation. Friendly engineers .
17 février 2026
Réponse de National Windscreens - Cardiff
We're happy to hear that our engineers were friendly and arrived on time. We appreciate you taking the time to leave us this great feedback.
Excellent customer service
Excellent customer service, excellent communication. Highly recommend this company to replace and callobrate windscreens
16 février 2026
Réponse de National Windscreens - Cardiff
We're happy to hear that you had a positive experience with our customer service and communication. Thank you for recommending our windscreen replacement and calibration services!
Réponse de National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our friendly, quick, and efficient service.
5 Star Service *****
The booking process was straightforward and communication throughout the process was great. The appointment was arranged around my work commitments and I did not have long to wait. The fitter contacted me early on the day and clearly explained the process, including where I was on his list and his anticipated time of arrival. Cannot compliment him enough on the service he provided and a job well done. Highly recommend to all.
10 février 2026
Réponse de National Windscreens - Cardiff
We appreciate you sharing your experience. We're happy to hear that the booking process was straightforward and the communication was great. It's also great to know the appointment was arranged around your work commitments and that you were pleased with the service provided. Thank you for your recommendation.
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy you received great service with a quick repair from our friendly and professional staff.
Réponse de National Windscreens - Cardiff
We appreciate you sharing that you received great service and a polite operative! We are so happy you were pleased with us.
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy to hear that the team was lovely and the process was quick and painless for you.
Very pleased with the job
Very pleased with the job, the technicians were very professional and helpful.
Well pleased thank you.
20 janvier 2026
Réponse de National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy to hear that the technicians' professionalism and helpfulness resulted in a job well done.
Réponse de National Windscreens - Cardiff
We appreciate the positive feedback! We're so happy to hear you found our staff very efficient, quick, and friendly.
Have to say having been a long time…
Have to say having been a long time user of Autoglass, my experience with you left a lot to be desired!
Simply because Autogkass comes to your home …that I understand is a biggy to complete with, but where your Cardiff depot is situated it’s a taxi journey 🤷🏼♂️at best which cost me £26 round trip 🫣
So I’m sorry it’s only because my insurance company deals with you 🤷🏼♂️
12 janvier 2026
Réponse de National Windscreens - Cardiff
We appreciate your feedback. We're sorry to hear that the location of our Cardiff depot resulted in additional travel expenses for you. We value your business and will consider your comments as we review our services.
Reasonably comfortable waiting room
Reasonably comfortable waiting room. Tea, coffee and wi fi provided. Replacement was done quickly with no fuss.
16 janvier 2026
Réponse de National Windscreens - Cardiff
We're happy to hear that you found our waiting room comfortable and appreciated the amenities. We're also glad the replacement process was quick and easy for you. Thank you for your positive feedback!
Really easy and great experience
Really easy and great experience. Technician very polite and kept updated to their arrival Nd work completed swiftly and to high standard. Highly recommend.
9 janvier 2026
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you had a great experience and that the technician was polite and efficient. Thank you for your recommendation!
Réponse de National Windscreens - Cardiff
We appreciate you sharing! We are so happy you were pleased with our quick, easy, and very good service. Thank you!
No problems went in windscreen sorted
7 janvier 2026
Réponse de National Windscreens - Cardiff
We're happy to hear that your windscreen issue was resolved quickly! Thank you for your positive feedback; we appreciate it.
Excellent
Clean, clear, concise, excellent job, excellent comunication by the Windscreen fitters I used.
8 janvier 2026
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you found our service clean, clear, and concise, with excellent communication and an excellent job.
Very polite staff
Very polite staff, had a nice little room to wait in, with a little kitchen with tea/ coffee available. They did an outstanding job on my windscreen, have no complaints!
6 janvier 2026
Réponse de National Windscreens - Cardiff
We appreciate you sharing your positive experience. We're happy to hear you found our staff polite and that you were comfortable in our waiting area. It's great to know you were pleased with our work!
Réponse de National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quickly replaced drivers side window
Quickly replaced drivers side window, very efficient.
18 décembre 2025
Réponse de National Windscreens - Cardiff
We're glad you were satisfied with our efficient service replacing your driver's side window. Thank you for your positive feedback!
Got to appointment early and they…
Got to appointment early and they started straight away and I was on my way with my windscreen replaced in just 2 hours. The waiting room was comfortable with drinks available.
Excellent service.
24 décembre 2025
Réponse de National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy your appointment started promptly and your windscreen was replaced quickly. It's great to hear you found the waiting room comfortable. Thank you!
Really great company went over and…
Really great company went over and above for me
Amazing technician really knows his job well pleasure
5⭐️ service
19 décembre 2025
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback! We're happy to hear that you had such a great experience and that our technician was so knowledgeable. Thank you for the 5 stars!
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